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~subject:"Gesundheitswesen"
~subject:"Theory"
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Gesundheitswesen
Theory
Dienstleistungsqualität
292
Service quality
292
Customer satisfaction
100
Kundenzufriedenheit
100
Beziehungsmarketing
75
Relationship marketing
75
Consumer behaviour
63
Konsumentenverhalten
63
Dienstleistungssektor
31
Service industry
31
Taiwan
25
Performance measurement
19
Performance-Messung
19
Customer service
17
Kundenservice
17
Spain
17
Spanien
17
service quality
17
Beschwerdemanagement
16
Complaint management
16
Hotel industry
15
Hotellerie
15
Dienstleistung
14
Gesundheitsversorgung
14
Health care
14
Hospital
14
Krankenhaus
14
Services
14
customer satisfaction
13
Customer integration
12
Customer value
12
E-commerce
12
Electronic Commerce
12
Kundenintegration
12
Kundenwert
12
Quality management
12
Qualitätsmanagement
12
Betriebliche Wertschöpfung
11
Health care system
11
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English
12
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Alkire, Linda
1
Anderson, Sidney
1
Anderson, Sidney T.
1
Apetrei, Andreea
1
Bossink, Bart
1
Chang, Chia-Wen
1
Ciobanu, Claudia-Ioana
1
Estreder, Yolanda
1
Ghosh Chowdhury, Tilottama
1
Horodnic, Adrian V.
1
Huang, Heng-Chiang
1
Kang, Chang-yuil
1
Kasnakoglu, Berna Tari
1
Lee, Donhee
1
Lee, Han
1
Lee, Sang M.
1
Lisk, Eunice A.
1
Luca, Florin-Alexandru
1
Luque, Oto
1
Martínez-Tur, Vicente
1
Mody, Makarand Amrish
1
Mu, Yu
1
Odenwaelder, Myra
1
Prashar, Anupama
1
Rai, Ranvir S.
1
Ramos, José
1
Rayburn, Steven W.
1
Saxena, Shilpi
1
Schramm, Mary E.
1
Smith, J. S.
1
Suess, Courtney
1
Tomás, Inés
1
Vinig, Tsvi
1
Wang, Shih-Ju
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The service industries journal
NBER Working Paper
29
Journal of health economics
28
Journal of health organization and management
28
NBER working paper series
27
Working paper / National Bureau of Economic Research, Inc.
27
Health care management review : HCM review
24
The TQM journal : the international review of organizational improvement
23
CESifo working papers
17
European journal of operational research : EJOR
17
Quality management journal : QMJ
17
Gabler Edition Wissenschaft
16
Discussion paper / Centre for Economic Policy Research
15
Journal of service management
15
International journal of production research
14
Europäische Hochschulschriften / 5
13
Health marketing quarterly
12
International journal of hospitality management
12
International journal of productivity and quality management : IJPQM
12
Journal of business research : JBR
12
Management science : journal of the Institute for Operations Research and the Management Sciences
12
Technological forecasting & social change : an international journal
12
Total quality management & business excellence
12
Dienstleistungsqualität : Konzepte - Methoden - Erfahrungen
11
International journal of quality & reliability management
11
International journal of services and operations management
11
Production and operations management : an international journal of the Production and Operations Management Society
11
SpringerLink / Bücher
11
CHE research paper
10
Health economics
10
Manufacturing & service operations management : M & SOM
9
Production and operations management : the flagship research journal of the Production and Operations Management Society
9
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
9
Discussion paper / NHH, Department of Economics
8
International journal of health care finance and economics
8
International journal of pharmaceutical and healthcare marketing : IJPHM
8
International journal of production economics
8
The European journal of health economics : HEPAC ; health economics in prevention and care
8
The Milbank quarterly
8
World Bank E-Library Archive
8
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ECONIS (ZBW)
12
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1
Interaction between functional and relational
service
quality
: hierarchy vs. compensation
Martínez-Tur, Vicente
;
Estreder, Yolanda
;
Tomás, Inés
; …
- In:
The service industries journal
43
(
2023
)
1/2
,
pp. 85-103
Persistent link: https://www.econbiz.de/10013540913
Saved in:
2
Relational bonds, customer engagement, and
service
quality
Chang, Chia-Wen
;
Huang, Heng-Chiang
;
Wang, Shih-Ju
;
Lee, Han
- In:
The service industries journal
41
(
2021
)
5/6
,
pp. 330-354
Persistent link: https://www.econbiz.de/10012498577
Saved in:
3
Patient participation : the impact of diagnosis and individual characteristics
Schramm, Mary E.
;
Ghosh Chowdhury, Tilottama
; …
- In:
The service industries journal
43
(
2023
)
13/14
,
pp. 989-1009
Persistent link: https://www.econbiz.de/10014338650
Saved in:
4
How satisfactory are empathetic care and robotic assistance in telemedicine services?
Saxena, Shilpi
;
Prashar, Anupama
- In:
The service industries journal
43
(
2023
)
11/12
,
pp. 827-853
Persistent link: https://www.econbiz.de/10014321627
Saved in:
5
Transformative service research and service design : synergistic effects in healthcare
Anderson, Sidney
;
Alkire, Linda
;
Rayburn, Steven W.
- In:
The service industries journal
38
(
2018
)
1/2
,
pp. 99-113
Persistent link: https://www.econbiz.de/10011848039
Saved in:
6
The influence of hospitable design and service on patient responses
Suess, Courtney
;
Mody, Makarand Amrish
- In:
The service industries journal
38
(
2018
)
1/2
,
pp. 127-147
Persistent link: https://www.econbiz.de/10011848050
Saved in:
7
Understanding hospital quality : the case of cumulative and balanced quality
Anderson, Sidney T.
;
Smith, J. S.
- In:
The service industries journal
38
(
2018
)
3/4
,
pp. 182-200
Persistent link: https://www.econbiz.de/10011848068
Saved in:
8
Rating healthcare services : consumer satisfaction vs. health system performance
Horodnic, Adrian V.
;
Apetrei, Andreea
;
Luca, …
- In:
The service industries journal
38
(
2018
)
13/14
,
pp. 974-994
Persistent link: https://www.econbiz.de/10011962031
Saved in:
9
Facilitating transformative change in medication adherence practices
Rai, Ranvir S.
- In:
The service industries journal
38
(
2018
)
1/2
,
pp. 48-66
Persistent link: https://www.econbiz.de/10011848026
Saved in:
10
Employee involvement in ideation and healthcare service innovation quality
Mu, Yu
;
Bossink, Bart
;
Vinig, Tsvi
- In:
The service industries journal
38
(
2018
)
1/2
,
pp. 67-86
Persistent link: https://www.econbiz.de/10011848028
Saved in:
1
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