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~isPartOf:"Total quality management & business excellence"
~subject:"Hospital"
~type_genre:"Amtsdruckschrift"
~type_genre:"Aufsatz in Zeitschrift"
~type_genre:"Aufsatzsammlung"
~type_genre:"Bibliography included"
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Search: subject_exact:"Quality function deployment"
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Hospital
Quality management
244
Qualitätsmanagement
244
Dienstleistungsqualität
43
Service quality
43
Firm performance
39
Unternehmenserfolg
39
Standardisierung
37
Standardization
37
Lean Management
36
Lean management
36
quality management
35
Bibliometrics
31
Bibliometrie
31
Performance measurement
27
Performance-Messung
27
Product quality
26
Produktqualität
26
Lean Production
24
Lean production
24
Industrie
23
Manufacturing industries
23
Customer satisfaction
22
Kundenzufriedenheit
22
Six Sigma
21
total quality management
21
KMU
18
SME
18
Business process management
17
Prozessmanagement
17
ISO 9001
16
Lieferkette
15
Supply chain
15
service quality
15
Lean Six Sigma
14
TQM
14
Einführung
13
Employee suggestion system
13
Implementation
13
Vorschlagswesen
13
Gesundheitsversorgung
12
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Amtsdruckschrift
Aufsatz in Zeitschrift
Aufsatzsammlung
Bibliography included
Article in journal
9
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English
9
Author
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Cudney, Elizabeth A.
4
Antony, Jiju
3
Acar, Eylem
1
Albuquerque, André Philippi Gonzaga de
1
Altuntas, Serkan
1
Bastida, Ramon
1
Behdioğlu, Sema
1
Brennan, Atrracta
1
Burhan, Hasan Arda
1
Carvalho, Raíssa Souto Maior Corrêa de
1
Chi, Hui-Ru
1
Chiu, Wen-Hong
1
Dempsey, Mary
1
Dereli, Türkay
1
Edgeman, Rick
1
Ellahham, Samer
1
Elrod, Cassandra C.
1
Garza-Reyes, Jose Arturo
1
Gil-Doménech, Dolors
1
Jayaraman, Raja
1
Kaya, İhsan
1
Lizarelli, Fabiane Letícia
1
Luong, Chi-Quyen
1
Marbouh, Dounia
1
Marimon, Frederic
1
Materla, Tejaswi
1
Medeiros, Denise Dumke de
1
Oliveira, Lucas Ambrósio Bezerra de
1
Ramori, Kristen A.
1
Shokri, Alireza
1
Simsekler, Mecit Can Emre
1
Swarnakar, Vikas
1
Trakulsunti, Yaifa
1
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Total quality management & business excellence
Health care management review : HCM review
25
Quality management journal : QMJ
25
Journal of health organization and management
24
International journal of productivity and quality management : IJPQM
19
The TQM journal : the international review of organizational improvement
18
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
13
International journal of six sigma and competitive advantage : IJSSCA
12
International journal of quality & reliability management
8
International journal of services and operations management
7
Journal of operations management
6
Business process management journal
5
Gesundheitsökonomie & Qualitätsmanagement : Klinik und Praxis, Wirtschaft und Politik ; offizielles Organ des Bundesverbandes Managed Care e.V. ; offizielles Organ der Deutschen Gesellschaft für Gesundheitsökonomie e.V.
5
Health care management science
5
International journal of production research
5
Journal of industrial engineering and management : JIEM
5
Management science : journal of the Institute for Operations Research and the Management Sciences
5
International journal of hospitality management
4
International journal of quality and service sciences
4
Production and operations management : an international journal of the Production and Operations Management Society
4
Service business
4
Zeitschrift für öffentliche und gemeinwirtschaftliche Unternehmen : ZögU ; zugleich Organ des Bundesverbandes Öffentliche Dienstleistungen - Deutsche Sektion des CEEP
4
Amfiteatru economic : an economic and business research periodical
3
Global business and organizational excellence : a review of research & best practices
3
Health care management science : a new journal serving the international health care management community
3
International journal of production economics
3
Operations management research : OMR ; advancing practice through theory
3
Socio-economic planning sciences : the international journal of public sector decision-making
3
Vision : the journal of business perspective
3
Benchmarking : an international journal
2
Decision sciences
2
European journal of operational research : EJOR
2
European research studies
2
Gesundheits- und Sozialpolitik : Zeitschrift für das gesamte Gesundheitswesen
2
Health care financing review
2
Human systems management : HSM
2
IEEE transactions on engineering management : EM
2
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
2
International journal of management, economics and social sciences : IJMESS
2
International journal of procurement management
2
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ECONIS (ZBW)
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1
Healthcare 4.0 digital technologies impact on quality of care : a systematic literature review
Marbouh, Dounia
;
Swarnakar, Vikas
;
Simsekler, Mecit Can Emre
- In:
Total quality management & business excellence
34
(
2023
)
15/16
,
pp. 2157-2182
Persistent link: https://www.econbiz.de/10014443899
Saved in:
2
Reducing pharmacy medication errors using Lean Six Sigma : a Thai hospital case study
Trakulsunti, Yaifa
;
Antony, Jiju
;
Edgeman, Rick
; …
- In:
Total quality management & business excellence
33
(
2022
)
6
,
pp. 664-682
Persistent link: https://www.econbiz.de/10013166910
Saved in:
3
What determines patient loyalty in health services? : an analysis to assist service quality management
Oliveira, Lucas Ambrósio Bezerra de
;
Albuquerque, …
- In:
Total quality management & business excellence
33
(
2022
)
12
,
pp. 1403-1421
Persistent link: https://www.econbiz.de/10013352681
Saved in:
4
Lean business models in healthcare : a systematic review
Ramori, Kristen A.
;
Cudney, Elizabeth A.
;
Elrod, …
- In:
Total quality management & business excellence
32
(
2021
)
6
,
pp. 558-573
Persistent link: https://www.econbiz.de/10012440311
Saved in:
5
Monitoring patient dissatisfaction : a methodology based on SERVQUAL scale and statistical process control charts
Altuntas, Serkan
;
Dereli, Türkay
;
Kaya, İhsan
- In:
Total quality management & business excellence
31
(
2020
)
9
,
pp. 978-1008
Persistent link: https://www.econbiz.de/10012256679
Saved in:
6
Shedding light on hospital service failure : findings from Taiwanese medical QCC
Chiu, Wen-Hong
;
Luong, Chi-Quyen
;
Chi, Hui-Ru
- In:
Total quality management & business excellence
31
(
2020
)
15
,
pp. 1718-1737
Persistent link: https://www.econbiz.de/10012385056
Saved in:
7
An integrated methodology for evaluating patient service quality
Materla, Tejaswi
;
Cudney, Elizabeth A.
- In:
Total quality management & business excellence
31
(
2020
)
15
,
pp. 1738-1759
Persistent link: https://www.econbiz.de/10012385057
Saved in:
8
Fulfilment of expectations mediating quality and satisfaction : the case of hospital service
Marimon, Frederic
;
Gil-Doménech, Dolors
;
Bastida, Ramon
- In:
Total quality management & business excellence
30
(
2019
)
2
,
pp. 201-220
Persistent link: https://www.econbiz.de/10012199739
Saved in:
9
Evaluating service quality by fuzzy SERVQUAL : a case study in a physiotherapy and rehabilitation hospital
Behdioğlu, Sema
;
Acar, Eylem
;
Burhan, Hasan Arda
- In:
Total quality management & business excellence
30
(
2019
)
3
,
pp. 301-319
Persistent link: https://www.econbiz.de/10012199745
Saved in:
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