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~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~source:"econis"
~subject:"Customer satisfaction"
~subject:"Oligopoly"
~subject:"Product differentiation"
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Search: subject:"Produktqualität"
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Customer satisfaction
Oligopoly
Product differentiation
Product quality
65
Produktqualität
65
Quality management
46
Qualitätsmanagement
46
Dienstleistungsqualität
31
Service quality
31
Kundenzufriedenheit
17
quality
10
Consumer behaviour
9
Costs
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Konsumentenverhalten
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Kosten
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Beziehungsmarketing
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Relationship marketing
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quality management
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Kano model
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Dahlgaard, Jens Jörn
2
Adel, Riham
1
Alonso-Almeida, M. Mar
1
Amritesh
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Bernardo, Merce
1
Carlgren, Lisa
1
Chang, Lawrence
1
Chang, Peng-Chan
1
Chatterjee, Jayanta
1
Chen, Cheng-Ta
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Chen, Long-sheng
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Chen, S. C.
1
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1
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1
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1
Coelho, Pedro S.
1
Gomelj Omerzel, Doris
1
Hsu, Chun-chin
1
Hsu, Fu-Sung
1
Huang, Tai-hsin
1
Hui, Chi-leung
1
Kodrič, Borut
1
Kukanja, Marko
1
Lin, Chin-sen
1
Lin, Wei-Ching
1
Liu, Cheng-hsiang
1
Llach, Joseph
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Lu, Hsi-Peng
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Luor, Tainyi Ted
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Ng, Sau Fun
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Potra, Sabine
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
International journal of industrial organization
24
Economics letters
19
Journal of economics
19
Discussion paper / Centre for Economic Policy Research
18
Journal of international economics
15
Quaderni - working paper DSE / Alma Mater Studiorum - Università di Bologna, Department of Economics
15
CESifo working papers
13
International journal of production economics
13
International journal of hospitality management
11
Journal of retailing and consumer services
10
NBER Working Paper
10
NBER working paper series
10
The journal of industrial economics
10
Discussion paper
9
Management science : journal of the Institute for Operations Research and the Management Sciences
9
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
9
Working paper / National Bureau of Economic Research, Inc.
9
CORE discussion paper : DP
8
Journal of industry, competition and trade
8
Applied economics
7
Economic modelling
7
European journal of operational research : EJOR
7
Journal of economics & management strategy : JEMS
7
Australian economic papers
6
Cogent business & management
6
Discussion paper / Tinbergen Institute
6
International journal of economic theory
6
Journal of business research : JBR
6
Journal of economic behavior & organization : JEBO
6
Journal of hospitality marketing & management
6
Quality management journal : QMJ
6
The B.E. journal of theoretical economics
6
Total quality management & business excellence
6
Working paper
6
American journal of agricultural economics
5
Bulletin of economic research
5
Faculty & research / Insead : working paper series
5
International journal of contemporary hospitality management
5
International journal of production research
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ECONIS (ZBW)
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1
Quality framework for credence-based informational services : applying Kano's method
Amritesh
;
Misra, Subhas C.
;
Chatterjee, Jayanta
- In:
Total quality management & business excellence : an …
29
(
2018
)
2
,
pp. 116-147
Persistent link: https://www.econbiz.de/10011854044
Saved in:
2
Increasing accuracy of the Kano model : a case study
Madzík, Peter
- In:
Total quality management & business excellence : an …
29
(
2018
)
4
,
pp. 387-409
Persistent link: https://www.econbiz.de/10011854065
Saved in:
3
Manage perceived e-learning quality in Egyptian context
Adel, Riham
- In:
Total quality management & business excellence : an …
28
(
2017
)
5/6
,
pp. 600-613
Persistent link: https://www.econbiz.de/10011723736
Saved in:
4
Ensuring restaurant quality and guests' loyalty : an integrative model based on marketing (7P) approach
Kukanja, Marko
;
Gomelj Omerzel, Doris
;
Kodrič, Borut
- In:
Total quality management & business excellence : an …
28
(
2017
)
13
,
pp. 1509-1525
Persistent link: https://www.econbiz.de/10011816957
Saved in:
5
A greenhouse approach for value cultivation
Dahlgaard, Jens Jörn
;
Pugna, Adrian
;
Potra, Sabine
; …
- In:
Total quality management & business excellence : an …
27
(
2016
)
7/8
,
pp. 836-852
Persistent link: https://www.econbiz.de/10011581108
Saved in:
6
Quality of experience : beyond the user experience of smart services
Shin, Dong-hee
- In:
Total quality management & business excellence : an …
26
(
2015
)
7/8
,
pp. 919-932
Persistent link: https://www.econbiz.de/10011388436
Saved in:
7
Integrating the Kano model into architectural design : quality measurement in mass-housing units
İpek Ek, Fatma
;
Çıkış, Şeniz
- In:
Total quality management & business excellence : an …
26
(
2015
)
3/4
,
pp. 400-414
Persistent link: https://www.econbiz.de/10011300164
Saved in:
8
GRSERV scale : an effective tool for measuring consumer perceptions of service quality in green restaurants
Chen, Cheng-Ta
;
Cheng, Ching-Chan
;
Hsu, Fu-Sung
- In:
Total quality management & business excellence : an …
26
(
2015
)
3/4
,
pp. 355-367
Persistent link: https://www.econbiz.de/10011300178
Saved in:
9
Contirbution to quality research : a literature review of Kano's model from 1998 to 2012
Luor, Tainyi Ted
;
Lu, Hsi-Peng
;
Chien, Kang-Min
;
Wu, …
- In:
Total quality management & business excellence : an …
26
(
2015
)
3/4
,
pp. 234-247
Persistent link: https://www.econbiz.de/10011300219
Saved in:
10
An examination of the effects of quality on customer loyalty : the automobile industry in Taiwan
Chang, Peng-Chan
;
Chuang, Chun-Ling
;
Chuang, Wang-Ching
; …
- In:
Total quality management & business excellence : an …
26
(
2015
)
2
,
pp. 203-217
Persistent link: https://www.econbiz.de/10010477220
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