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~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Performance measurement
67
Performance-Messung
67
Quality management
43
Qualitätsmanagement
43
Service quality
13
Firm performance
12
Unternehmenserfolg
12
Balanced Scorecard
9
Balanced scorecard
9
Performance management
9
Performance-Management
9
performance measurement
7
Business process management
6
Customer satisfaction
6
KMU
6
Kundenzufriedenheit
6
Prozessmanagement
6
SME
6
Taiwan
6
Einführung
5
Hospital
5
Implementation
5
Krankenhaus
5
Data envelopment analysis
4
Data-Envelopment-Analyse
4
Fuzzy sets
4
Fuzzy-Set-Theorie
4
Industrie
4
Manufacturing industries
4
Product quality
4
Produktqualität
4
Strategic management
4
Strategisches Management
4
balanced scorecard
4
quality management
4
Dienstleistungssektor
3
Human Resource Management
3
Measurement
3
Messung
3
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13
Case study
1
Conference paper
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He, Zhen
2
Zhang, Min
2
Baser, Onur
1
Chan, Ya-hui
1
Chang, Tsang-Chuan
1
Chen, H. T.
1
Chen, I-Shuo
1
Chen, Jui-Kuei
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Chen, K. S.
1
Chen, Kuen-Suan
1
Cinaroglu, Songul
1
Dabestani, Reza
1
Dahlgaard, Jens Jörn
1
Dahlgaard-Park, Su Mi
1
Jiang, Minghui
1
Jyoti, Jeevan
1
Ke, Ben
1
Khan, Bilal Ahmad
1
Kim, Min Gyu
1
Kour, Sumeet
1
Li, Xiangyang
1
Lin, C. L.
1
Lin, Shu-ping
1
Moxham, Claire
1
Naeem, Hummayoun
1
Padró, Fernando F.
1
Saljoughian, Mohammad
1
Shahin, Arash
1
Sharma, Jyoti
1
Shin, Wan Seon
1
Shirouyehzad, Hadi
1
Tsai, Ming-chun
1
Wang, Kung-Jeng
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Wang, Weicheng
1
Wiseman, Faye
1
Xiong, Jingjing
1
Yang, Xiaoxi
1
Zhang, Zili
1
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
The service industries journal
20
International journal of quality & reliability management
11
International journal of services and operations management
11
International journal of hospitality management
9
International journal of productivity and quality management : IJPQM
8
Tourism management : research, policies, practice
8
Benchmarking : an international journal ; BIJ
7
International journal of contemporary hospitality management
7
International journal of quality and service sciences
6
Journal of business research : JBR
6
The TQM journal : the international review of organizational improvement
6
Health care management review : HCM review
5
International journal of production economics
5
Journal of hospitality marketing & management
5
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
4
Journal of travel and tourism marketing
4
Public management review
4
The journal of services marketing
4
Total quality management & business excellence
4
World Bank E-Library Archive
4
Auditing : a journal of practice & theory
3
Cogent business & management
3
Health marketing quarterly
3
International journal of pharmaceutical and healthcare marketing : IJPHM
3
International journal of services and standards
3
International journal of services, economics and management
3
International public management journal
3
Journal of air transport management
3
Journal of retailing and consumer services
3
Journal of service management
3
Management, Prozessgestaltung, Kundenperspektive
3
OECD health working papers
3
Service business
3
Socio-economic planning sciences : the international journal of public sector decision-making
3
The international journal of productivity and performance management
3
Transportation research / E : an international journal
3
Economic research
2
European journal of operational research : EJOR
2
IMA journal of management mathematics
2
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ECONIS (ZBW)
13
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1
A Quality Scorecard for the era of Industry 4.0
Shin, Wan Seon
;
Dahlgaard, Jens Jörn
;
Dahlgaard-Park, Su Mi
- In:
Total quality management & business excellence : an …
29
(
2018
)
9
,
pp. 959-976
Persistent link: https://www.econbiz.de/10011918717
Saved in:
2
Understanding the relationship between effectiveness and outcome indicators to improve quality in healthcare
Cinaroglu, Songul
;
Baser, Onur
- In:
Total quality management & business excellence : an …
29
(
2018
)
11
,
pp. 1294-1311
Persistent link: https://www.econbiz.de/10011918971
Saved in:
3
Measuring the impact of soft and hard quality practices on service innovation and organisational performance
Khan, Bilal Ahmad
;
Naeem, Hummayoun
- In:
Total quality management & business excellence : an …
29
(
2018
)
12
,
pp. 1402-1426
Persistent link: https://www.econbiz.de/10011919000
Saved in:
4
Impact of total quality services on financial performance : role of service profit chain
Jyoti, Jeevan
;
Kour, Sumeet
;
Sharma, Jyoti
- In:
Total quality management & business excellence : an …
28
(
2017
)
8
,
pp. 897-929
Persistent link: https://www.econbiz.de/10011977067
Saved in:
5
A comparative study of ordinary and fastidious customers' priorities in service quality dimensions
Dabestani, Reza
;
Shahin, Arash
;
Shirouyehzad, Hadi
; …
- In:
Total quality management & business excellence : an …
28
(
2017
)
3/4
,
pp. 331-350
Persistent link: https://www.econbiz.de/10011723613
Saved in:
6
Measuring service quality in telematics service : development and validation of multidimensional TeleServQ scale
He, Zhen
;
Yang, Xiaoxi
;
Wang, Weicheng
;
Zhang, Min
- In:
Total quality management & business excellence : an …
28
(
2017
)
10
,
pp. 1166-1182
Persistent link: https://www.econbiz.de/10011778137
Saved in:
7
Development and validation of a measurement instrument for assessing quality management practices in hospitals : an exploratory study
Xiong, Jingjing
;
He, Zhen
;
Ke, Ben
;
Zhang, Min
- In:
Total quality management & business excellence : an …
27
(
2016
)
5/6
,
pp. 465-478
Persistent link: https://www.econbiz.de/10011579814
Saved in:
8
Determining critical service quality from the view of performance influence
Wang, Kung-Jeng
;
Chang, Tsang-Chuan
;
Chen, Kuen-Suan
- In:
Total quality management & business excellence : an …
26
(
2015
)
3/4
,
pp. 368-384
Persistent link: https://www.econbiz.de/10011300174
Saved in:
9
Refining the relationship between attribute performance and customer satisfaction in the Chinese hospitality industry
Zhang, Zili
;
Jiang, Minghui
;
Li, Xiangyang
- In:
Total quality management & business excellence : an …
24
(
2013
)
12
,
pp. 1364-1375
Persistent link: https://www.econbiz.de/10010208033
Saved in:
10
Critical quality indicators of higher education
Chen, I-Shuo
;
Chen, Jui-Kuei
;
Padró, Fernando F.
- In:
Total quality management & business excellence : an …
28
(
2017
)
1/2
,
pp. 130-146
Persistent link: https://www.econbiz.de/10011730233
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