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~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~subject:"Performance management"
~subject:"Performance-Messung"
~subject:"Quality management"
~type_genre:"Aufsatz in Zeitschrift"
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Performance management
Performance-Messung
Quality management
Performance measurement
67
Qualitätsmanagement
54
Measurement
35
Messung
35
Dienstleistungsqualität
30
Service quality
30
Customer satisfaction
24
Kundenzufriedenheit
24
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12
Unternehmenserfolg
12
Balanced Scorecard
9
Balanced scorecard
9
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9
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9
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performance measurement
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customer satisfaction
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service quality
5
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79
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79
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Dahlgaard, Jens Jörn
5
Dahlgaard-Park, Su Mi
3
Garengo, Patrizia
3
Biazzo, Stefano
2
Chen, Kuen-Suan
2
Elg, Mattias
2
He, Zhen
2
Idris, Fazli
2
Kollberg, Beata
2
Kweh, Qian Long
2
Lu, Dawei
2
Peljhan, Darja
2
Tomaževič, Nina
2
Zhang, Min
2
Abdullah, Mokhtar
1
Ali, Khairul Anuar Mohd
1
Alolayyan, Main Naser Fady
1
Aramyan, Lusine H.
1
Arasli, Huseyin
1
Arauz, Rita
1
Aristovnik, Aleksander
1
Asllani, Arben
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Aspinwall, Elaine
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Bagur-Femenías, Llorenç
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Baser, Onur
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Behmer, Falk
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Belvedere, Valeria
1
Bento, Graziela dos Santos
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Betts, Alan
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Borgianni, Yuri
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Calerón Molina, Miguel Ángel
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Chan, Ya-hui
1
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1
Chang, Tsang-Chuan
1
Chavan, Meena
1
Chen, H. T.
1
Chen, Ja-shen
1
Chen, Jui-ho
1
Chen, K. S.
1
Chen, Patrick S.
1
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
International journal of production research
161
The international journal of productivity and performance management : IJPPM
147
International journal of production economics
120
Public performance & management review
110
Benchmarking : an international journal ; BIJ
102
International journal of productivity and quality management : IJPQM
101
Journal of business research : JBR
90
The international journal of productivity and performance management
78
Omega : the international journal of management science
76
Measuring business excellence : the journal of organizational performance management
68
International journal of quality & reliability management
62
European journal of operational research : EJOR
60
International journal of hospitality management
59
International journal of services and operations management
52
International journal of business excellence
51
Journal of management accounting research : JMAR
51
Management accounting research
50
International journal of business performance management
49
Journal of business ethics : JOBE
49
The service industries journal
49
Industrial marketing management : the international journal for industrial and high-tech firms
48
Business process management journal
47
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
47
Total quality management & business excellence
47
The journal of alternative investments
46
International journal of logistics systems and management
45
Journal of banking & finance
44
International public management journal
42
Public management review
42
International journal of project management : the journal of The International Project Management Association
41
The journal of portfolio management : JPM
40
The accounting review : a publication of the American Accounting Association
39
Supply chain management : an international journal
38
Tourism management : research, policies, practice
38
Controlling : Zeitschrift für erfolgsorientierte Unternehmenssteuerung
37
The TQM journal : the international review of organizational improvement
36
Advances in management accounting : a research annual
35
Cogent business & management
35
Journal of accounting & organizational change
35
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ECONIS (ZBW)
79
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1
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10
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79
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1
Measuring service quality in telematics service : development and validation of multidimensional TeleServQ scale
He, Zhen
;
Yang, Xiaoxi
;
Wang, Weicheng
;
Zhang, Min
- In:
Total quality management & business excellence : an …
28
(
2017
)
10
,
pp. 1166-1182
Persistent link: https://www.econbiz.de/10011778137
Saved in:
2
Development and validation of a measurement instrument for assessing quality management practices in hospitals : an exploratory study
Xiong, Jingjing
;
He, Zhen
;
Ke, Ben
;
Zhang, Min
- In:
Total quality management & business excellence : an …
27
(
2016
)
5/6
,
pp. 465-478
Persistent link: https://www.econbiz.de/10011579814
Saved in:
3
Developing a performance management model for the implementation of TQM practices in public education centres
Mateos-Ronco, Alicia
;
Hernández Mezquida, José Manuel
- In:
Total quality management & business excellence : an …
29
(
2018
)
5
,
pp. 546-579
Persistent link: https://www.econbiz.de/10011854098
Saved in:
4
Testing the EFQM model as a framework to measure a company's procurement performance
Belvedere, Valeria
;
Grando, Alberto
;
Legenvre, Hervé
- In:
Total quality management & business excellence : an …
29
(
2018
)
6
,
pp. 633-651
Persistent link: https://www.econbiz.de/10011854122
Saved in:
5
Developing a performance evaluation matrix to enhance the learner satisfaction of an e-learning system
Yu, Chun-Min
;
Chang, Huo-Tsan
;
Chen, Kuen-Suan
- In:
Total quality management & business excellence : an …
29
(
2018
)
7
,
pp. 727-745
Persistent link: https://www.econbiz.de/10011883962
Saved in:
6
Total quality management and performance management systems : team players or lonely riders?
Peljhan, Darja
;
Marc, Mojca
- In:
Total quality management & business excellence : an …
29
(
2018
)
8
,
pp. 920-940
Persistent link: https://www.econbiz.de/10011884027
Saved in:
7
A Quality Scorecard for the era of Industry 4.0
Shin, Wan Seon
;
Dahlgaard, Jens Jörn
;
Dahlgaard-Park, Su Mi
- In:
Total quality management & business excellence : an …
29
(
2018
)
9
,
pp. 959-976
Persistent link: https://www.econbiz.de/10011918717
Saved in:
8
Developing an instrument to measure lean manufacturing maturity and its relationship with operational performance
Bento, Graziela dos Santos
;
Tontini, Gérson
- In:
Total quality management & business excellence : an …
29
(
2018
)
9
,
pp. 977-995
Persistent link: https://www.econbiz.de/10011918735
Saved in:
9
Understanding the relationship between effectiveness and outcome indicators to improve quality in healthcare
Cinaroglu, Songul
;
Baser, Onur
- In:
Total quality management & business excellence : an …
29
(
2018
)
11
,
pp. 1294-1311
Persistent link: https://www.econbiz.de/10011918971
Saved in:
10
Measuring the impact of soft and hard quality practices on service innovation and organisational performance
Khan, Bilal Ahmad
;
Naeem, Hummayoun
- In:
Total quality management & business excellence : an …
29
(
2018
)
12
,
pp. 1402-1426
Persistent link: https://www.econbiz.de/10011919000
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