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~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~type_genre:"Article in journal"
~type_genre:"Statistik"
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Dienstleistungsqualität
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Gesundheitsversorgung
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Health care management review : HCM review
236
Health care management science
202
International journal of hospitality management
191
Journal of health economics
172
Journal of health organization and management
169
Health economics
125
European journal of operational research : EJOR
117
The European journal of health economics : HEPAC ; health economics in prevention and care
90
International journal of contemporary hospitality management
81
Inquiry : a journal of health care organization, provision and financing
68
Management science : journal of the Institute for Operations Research and the Management Sciences
68
Health affairs : at the intersection of health, health care, and policy
60
Health economics review
58
Socio-economic planning sciences : the international journal of public sector decision-making
58
Applied economics
55
Health care management science : a new journal serving the international health care management community
55
Manufacturing & service operations management : M & SOM
52
Health marketing quarterly
49
International journal of production research
43
Omega : the international journal of management science
43
Quality management journal : QMJ
43
Tourism management : research, policies, practice
43
Journal of hospitality marketing & management
40
The European journal of health economics
39
Production and operations management : the flagship research journal of the Production and Operations Management Society
37
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
36
Journal of business research : JBR
35
International journal of pharmaceutical and healthcare marketing : IJPHM
34
Production and operations management : an international journal of the Production and Operations Management Society
34
Computers & operations research : and their applications to problems of world concern ; an international journal
33
International journal of production economics
33
The TQM journal : the international review of organizational improvement
33
International journal of health economics and management
32
The service industries journal
32
Technological forecasting & social change : an international journal
30
International journal of health care finance and economics
28
International journal of productivity and quality management : IJPQM
28
The international journal of human resource management
28
Zeitschrift für öffentliche und gemeinwirtschaftliche Unternehmen : ZögU ; zugleich Organ des Bundesverbandes Öffentliche Dienstleistungen - Deutsche Sektion des CEEP
28
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ECONIS (ZBW)
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1
The association between perceived value and patient loyalty in public university hospitals in Turkey
Özer, Leyla
;
Başgöze, Pınar
;
Karahan, Ayça
- In:
Total quality management & business excellence : an …
28
(
2017
)
7
,
pp. 782-800
Persistent link: https://www.econbiz.de/10011977041
Saved in:
2
The influence of customer participation on service failure perceptions
Koc, Erdogan
;
Ulukoy, Metin
;
Kilic, Recep
;
Yumusak, Sedat
; …
- In:
Total quality management & business excellence : an …
28
(
2017
)
3/4
,
pp. 390-404
Persistent link: https://www.econbiz.de/10011723681
Saved in:
3
Effect of organisational trust, job satisfaction, individual variables on the organisational commitment in healthcare services
Tekingündüz, Sabahattin
;
Top, Mehmet
;
Tengilimoğlu, …
- In:
Total quality management & business excellence : an …
28
(
2017
)
5/6
,
pp. 522-541
Persistent link: https://www.econbiz.de/10011723713
Saved in:
4
Health-care technology management : developing the innovation skills through implementing soft TQM among Lebanese hospitals
Aoun, Malak
;
Hasnan, Norlena
- In:
Total quality management & business excellence : an …
28
(
2017
)
1/2
,
pp. 1-11
Persistent link: https://www.econbiz.de/10011729351
Saved in:
5
Development and validation of a measurement instrument for assessing quality management practices in hospitals : an exploratory study
Xiong, Jingjing
;
He, Zhen
;
Ke, Ben
;
Zhang, Min
- In:
Total quality management & business excellence : an …
27
(
2016
)
5/6
,
pp. 465-478
Persistent link: https://www.econbiz.de/10011579814
Saved in:
6
Monitoring and reducing patient dissatisfaction : a case study of an Iranian public hospital
Rasouli, Omid
;
Zarei, Mohammad Hossein
- In:
Total quality management & business excellence : an …
27
(
2016
)
5/6
,
pp. 531-559
Persistent link: https://www.econbiz.de/10011579841
Saved in:
7
Do satisfied employees lead to satisfied patients? : an empirical study in an Italian hospital
Raharjo, Hendry
;
Guglielmetti Mugion, Roberta
;
Di …
- In:
Total quality management & business excellence : an …
27
(
2016
)
7/8
,
pp. 853-874
Persistent link: https://www.econbiz.de/10011581162
Saved in:
8
Lean production in healthcare : a simulation-based value stream mapping in the physical therapy and rehabilitation department of a public hospital
Doğan, Nuri Özgür
;
Unutulmaz, Osman
- In:
Total quality management & business excellence : an …
27
(
2016
)
1/2
,
pp. 64-80
Persistent link: https://www.econbiz.de/10011555088
Saved in:
9
Factors affecting patient satisfaction : an exploratory study for quality management in the health-care sector
Kamra, Vishal
;
Sing, Harjot
;
De, Kalyan Kumar
- In:
Total quality management & business excellence : an …
27
(
2016
)
9/10
,
pp. 1013-1027
Persistent link: https://www.econbiz.de/10011687813
Saved in:
10
Hospital service quality measurement models : patients from Asia, Europe, Australia and America
Thawesaengskulthai, Natcha
;
Wongrukmit, Patcharin
; …
- In:
Total quality management & business excellence : an …
26
(
2015
)
9/10
,
pp. 1029-1041
Persistent link: https://www.econbiz.de/10011440789
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