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~isPartOf:"Tourism management : research, policies, practice"
~subject:"Kundenzufriedenheit"
~subject:"Tourism employees"
~type_genre:"Article in journal"
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Search: subject:"Zufriedenheit"
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Kundenzufriedenheit
Tourism employees
Customer satisfaction
167
Holiday behaviour
73
Urlaubsverhalten
73
Dienstleistungsqualität
63
Service quality
63
Tourism
63
Tourismus
62
Consumer behaviour
55
Konsumentenverhalten
55
Satisfaction
51
Beziehungsmarketing
50
Relationship marketing
50
Arbeitszufriedenheit
45
Job satisfaction
45
Hotel industry
44
Hotellerie
44
Tourism industry
36
Tourismuswirtschaft
36
Zufriedenheit
29
Emotion
20
Lebensqualität
20
Quality of life
20
Tourism marketing
19
Tourismusmarketing
19
Viral marketing
16
Virales Marketing
16
International tourism
15
Internationaler Tourismus
15
Tourismusberufe
14
Destination management
13
Destinationsmanagement
13
Arbeitsverhalten
12
Online retailing
12
Online-Handel
12
Work behaviour
12
South Korea
11
Südkorea
11
Taiwan
11
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Article
180
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Article in journal
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180
Case study
4
Fallstudie
4
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English
180
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Ghazali Musa
4
Han, Heesup
4
Albayrak, Tahir
3
Caber, Meltem
3
Chung, Namho
3
Lee, Jin-soo
3
Sedigheh Moghavvemi
3
Su, LuJun
3
Uysal, Muzaffer
3
Assaker, Guy
2
Barnes, Stuart J.
2
Cai, Ruiying
2
Dearden, Philip
2
Fu, Xiaoxiao
2
Gursoy, Dogan
2
Hitchcock, Michael
2
Hu, Feng
2
Huang, Songshan
2
Huang, Xiaoting
2
Hyun, Sunghyup Sean
2
Jung, Timothy
2
Kim, Woo Gon
2
Korfiatis, Nikolaos
2
Lai, Ivan K. W.
2
Leue, M. Claudia
2
Leung, Xi Y.
2
Liu, Yong
2
Lu, Lu
2
Matzler, Kurt
2
Nicolau, Juan Luis
2
Park, Sangwon
2
Petrick, James F.
2
Radojevic, Tijana
2
Shi, Xiaolin
2
Stamolampros, Panagiotis
2
Stanic, Nenad
2
Stanisic, Nemanja
2
Swanson, Scott R.
2
Taplin, Ross H.
2
Teichert, Thorsten
2
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Tourism management : research, policies, practice
International journal of hospitality management
420
Journal of retailing and consumer services
419
Journal of business research : JBR
302
The journal of services marketing
192
International journal of contemporary hospitality management
179
The service industries journal
178
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
170
Journal of hospitality marketing & management
167
Journal of travel and tourism marketing
166
Cogent business & management
105
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
103
Services marketing quarterly
99
Tourism management perspectives : TMP
95
Journal of air transport management
90
Journal of service research : JSR
89
Service business
88
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
87
Asia Pacific journal of marketing and logistics
85
The TQM journal : the international review of organizational improvement
85
Psychology & marketing
78
International journal of productivity and quality management : IJPQM
72
Journal of the Academy of Marketing Science
72
Industrial marketing management : the international journal for industrial and high-tech firms
71
Journal of service management
69
Journal of strategic marketing
69
The international journal of bank marketing : IJBM
66
Total quality management & business excellence
65
Tourism analysis : an interdisciplinary tourism & hospitality journal
65
International journal of services and operations management
64
International journal of quality and service sciences
63
Journal of Asian finance, economics and business : JAFEB
60
European journal of marketing : EJM
59
Managing service quality : MSQ ; an international journal
57
International journal of quality & reliability management
56
International journal of services, economics and management
52
Journal of retailing
52
Journal of marketing
51
International journal of business information systems : IJBIS
49
International journal of electronic customer relationship management : IJECRM
49
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ECONIS (ZBW)
180
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1
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10
of
180
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date (newest first)
date (oldest first)
1
Emotional expression by artificial intelligence chatbots to improve customer satisfaction : underlying mechanism and boundary conditions
Zhang, Junbo
;
Chen, Qi
;
Lu, Jiandong
;
Wang, Xiaolei
; …
- In:
Tourism management : research, policies, practice
100
(
2024
),
pp. 1-19
Persistent link: https://www.econbiz.de/10014457628
Saved in:
2
Dark personalities and online reviews : a textual content analysis of review generation, consumption and distribution
Yousaf, Salman
;
Kim, Jong Min
- In:
Tourism management : research, policies, practice
98
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014304482
Saved in:
3
Recommend or not? : the influence of emotions on passengers' intention of airline recommendation during COVID-19
Wang, Xi
;
Zheng, Jie
;
Tang, Liang
;
Luo, Yi
- In:
Tourism management : research, policies, practice
95
(
2023
),
pp. 1-14
Persistent link: https://www.econbiz.de/10013534425
Saved in:
4
Restaurant survival prediction using customer-generated content : an aspect-based sentiment analysis of online reviews
Li, Hengyun
;
Yu, Bruce X. B.
;
Li, Gang
;
Gao, Huicai
- In:
Tourism management : research, policies, practice
96
(
2023
),
pp. 1-16
Persistent link: https://www.econbiz.de/10013555009
Saved in:
5
A process perspective on experience co-creation : how pre-trip involvement prompts destination loyalty
Cao, Limei
;
Xie, Dengming
;
Qu, Ying
- In:
Tourism management : research, policies, practice
96
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013555026
Saved in:
6
Can gamification improve the virtual reality tourism experience? : analyzing the mediating role of tourism fatigue
Wei, Zhenda
;
Zhang, Jingru
;
Huang, Xiaoting
;
Qiu, Hanqin
- In:
Tourism management : research, policies, practice
96
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013556772
Saved in:
7
Importance of residents' perception of tourists in establishing a reciprocal resident-tourist relationship : an application of tourist attractiveness
Kim, Gyunghoon
;
Duffy, Lauren N.
;
Moore, DeWayne
- In:
Tourism management : research, policies, practice
94
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013440026
Saved in:
8
Hotel guest satisfaction during COVID-19 outbreak : the moderating role of crisis response strategy
Yu, Meng
;
Cheng, Mingming
;
Yang, Lin
;
Yu, Zhicheng
- In:
Tourism management : research, policies, practice
93
(
2022
),
pp. 1-14
Persistent link: https://www.econbiz.de/10013366130
Saved in:
9
The effect of destination employee service quality on tourist environmentally responsible behavior : A moderated mediation model incorporating environmental commitment, destination...
He, Xuehuan
;
Cheng, Jin
;
Swanson, Scott R.
;
Su, LuJun
; …
- In:
Tourism management : research, policies, practice
90
(
2022
),
pp. 1-14
Persistent link: https://www.econbiz.de/10013326534
Saved in:
10
How do destination negative events trigger tourists' perceived betrayal and boycott? : the moderating role of relationship quality
Su, LuJun
;
Jia, Bocong
;
Huang, Yinghua
- In:
Tourism management : research, policies, practice
92
(
2022
),
pp. 1-15
Persistent link: https://www.econbiz.de/10013326665
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