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~isPartOf:"Tourism management : research, policies, practice"
~subject:"Service quality"
~subject:"Theory"
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Service quality
Theory
Consumer behaviour
301
Konsumentenverhalten
301
Holiday behaviour
116
Urlaubsverhalten
116
Tourism
89
Tourismus
88
Customer satisfaction
56
Kundenzufriedenheit
56
Beziehungsmarketing
49
Relationship marketing
49
Emotion
39
Tourism marketing
39
Tourismusmarketing
39
Hotel industry
36
Hotellerie
36
Viral marketing
34
Virales Marketing
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Tourism industry
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Tourismuswirtschaft
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Dienstleistungsqualität
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Internationaler Tourismus
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Cai, Ruiying
2
Gao, Baojun
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Nicolau, Juan Luis
2
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Albayrak, Tahir
1
Alén, Elisa
1
Berenguer Contrí, Gloria
1
Bose, Indranil
1
Boukis, Achilleas
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1
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Carlos Villamarín, Pablo de
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1
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1
Daucé, Bruno
1
Davidson, Rob
1
Dedeke, Adenekan
1
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1
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1
Dioko, Leonardo (Don) A. N.
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Tourism management : research, policies, practice
Journal of retailing and consumer services
277
International journal of hospitality management
200
Journal of business research : JBR
175
The journal of services marketing
107
NBER working paper series
96
Working paper / National Bureau of Economic Research, Inc.
88
NBER Working Paper
84
International journal of contemporary hospitality management
79
Journal of hospitality marketing & management
77
Management science : journal of the Institute for Operations Research and the Management Sciences
75
Discussion paper / Centre for Economic Policy Research
73
Journal of travel and tourism marketing
67
Services marketing quarterly
65
The service industries journal
63
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
62
Economics letters
57
International journal of industrial organization
57
Journal of economic psychology : research in economic psychology and behavioral economics
57
Europäische Hochschulschriften / 5
55
European journal of operational research : EJOR
54
Gabler Edition Wissenschaft
54
Journal of economic behavior & organization : JEBO
53
Cogent business & management
48
Journal of service research : JSR
48
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
43
SpringerLink / Bücher
43
The American economic review
42
CESifo working papers
41
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
40
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
39
Psychology & marketing
39
European journal of marketing : EJM
37
Journal of retailing
37
Service business
37
Operations research
36
International journal of production economics
34
Working paper
34
Asia Pacific journal of marketing and logistics
33
Discussion papers / CEPR
33
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ECONIS (ZBW)
37
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1
Dual perspective on the role of xenophobia in service sabotage
Kadić-Maglajlić, Selma
;
Lages, Cristiana R.
;
Temerak, …
- In:
Tourism management : research, policies, practice
101
(
2024
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014457718
Saved in:
2
Recipe for perceived personalization in hotels
Lei, Soey Sut Ieng
;
Wang, Dan
;
Fong, Lawrence Hoc Nang
; …
- In:
Tourism management : research, policies, practice
100
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014457528
Saved in:
3
"Give me an upgrade or I will give you a bad review!" : investigating customer threats in the hospitality industry
Boukis, Achilleas
;
Harris, Lloyd C.
;
Koritos, Christos D.
- In:
Tourism management : research, policies, practice
104
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10015052203
Saved in:
4
Recommend or not? : the influence of emotions on passengers' intention of airline recommendation during COVID-19
Wang, Xi
;
Zheng, Jie
;
Tang, Liang
;
Luo, Yi
- In:
Tourism management : research, policies, practice
95
(
2023
),
pp. 1-14
Persistent link: https://www.econbiz.de/10013534425
Saved in:
5
Let your algorithm shine : the impact of algorithmic cues on consumer perceptions of price discrimination
Choi, Sungwoo
;
Song, Myungkeun
;
Jing, Luo
- In:
Tourism management : research, policies, practice
99
(
2023
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014320865
Saved in:
6
Asymmetric effects of extreme-moderate online reviews in the language-satisfaction relationship
Nicolau, Juan Luis
;
Carlos Villamarín, Pablo de
; …
- In:
Tourism management : research, policies, practice
91
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013271638
Saved in:
7
Identifying attributes of wineries that increase visitor satisfaction and dissatisfaction : applying an aspect extraction approach to online reviews
Shin, Seunghun
;
Nicolau, Juan Luis
- In:
Tourism management : research, policies, practice
91
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013271648
Saved in:
8
Development and validation of a casino service quality scale : a holistic approach
Bradley, Gregory T.
;
Wang, Wei
- In:
Tourism management : research, policies, practice
88
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013194333
Saved in:
9
Building restaurant customers' technology readiness through robot-assisted experiences at multiple product levels
Ma, Emily Jintao
;
Yang, Huijun
;
Wang, Yao-Chin
;
Song, Hanqun
- In:
Tourism management : research, policies, practice
93
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013366116
Saved in:
10
How do customers navigate perceived inappropriateness of collective emotion in group service recovery? : an application of cognitive dissonance theory
Xu, Xing'an
;
Liu, Juan
;
Cai, Ruiying
- In:
Tourism management : research, policies, practice
93
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013366129
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