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~language:"bul"
~language:"deu"
~language:"eng"
~language:"fin"
~language:"msa"
~person:"Mattila, Anna S."
~person:"Thurasamy Ramayah"
~subject:"Complaint management"
~subject:"Consumer behaviour"
~subject:"Dienstleistungsqualität"
~subject:"Gastronomie"
~subject:"Lieferkette"
~subject:"SME"
~type_genre:"Advisory report"
~type_genre:"Article in journal"
~type_genre:"Handbook"
~type_genre:"Konferenzbeitrag"
~type_genre:"Konferenzschrift"
~type_genre:"Textbook"
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Complaint management
Consumer behaviour
Dienstleistungsqualität
Gastronomie
Lieferkette
SME
Konsumentenverhalten
124
Malaysia
55
Beziehungsmarketing
50
Relationship marketing
50
Service quality
47
Customer satisfaction
45
Kundenzufriedenheit
45
Firm performance
30
Unternehmenserfolg
30
Beschwerdemanagement
24
Corporate Social Responsibility
24
Corporate social responsibility
24
KMU
22
Restaurant industry
22
Hotel industry
21
Hotellerie
21
USA
20
United States
20
Emotion
18
Environmental management
14
Experiment
14
Gastgewerbe
14
Hospitality industry
14
Umweltmanagement
14
Preismanagement
13
Pricing strategy
13
Brand management
12
Entrepreneurship
12
Entrepreneurship approach
12
Internet marketing
12
Markenführung
12
Online-Marketing
12
Customer service
11
Gender
11
Industrie
11
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Undetermined
106
Free
5
Type of publication
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Article
174
Type of publication (narrower categories)
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Advisory report
Article in journal
Handbook
Konferenzbeitrag
Konferenzschrift
Textbook
Aufsatz in Zeitschrift
174
Aufsatz im Buch
7
Book section
7
research-article
7
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3
Sammelwerk
3
Conference paper
1
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Language
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Bulgarian
German
English
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Mattila, Anna S.
Thurasamy Ramayah
Choi, Tsan-Ming
138
Cheng, T. C. E.
131
Han, Heesup
131
Gunasekaran, Angappa
102
Dwivedi, Yogesh Kumar
98
Jang, Soocheong
98
Sarkis, Joseph
98
Ivanov, Dmitry
95
Govindan, Kannan
94
Lusk, Jayson L.
79
Khare, Arpita
76
Phau, Ian
75
Kraus, Sascha
72
Gierl, Heribert
71
Grewal, Dhruv
71
Paul, Justin
70
Vrontis, Demetris
69
Wagner, Stephan M.
68
Kumar, Vikas
67
Seuring, Stefan
65
Loureiro, Sandra Maria Correia
64
Nayga, Rodolfo M.
64
Chen, Jing
62
Dolgui, Alexandre
62
Belk, Russell W.
61
Septianto, Felix
61
Walsh, Gianfranco
61
Min, Ho-key
58
Kumar, Anil
57
Sharma, Piyush
57
Zhao, Xiande
57
Chan, Felix Tung Sun
55
Shankar, Ravi
55
Ko, Eunju
53
Laroche, Michel
53
Huo, Baofeng
51
Tiwari, Manoj Kumar
51
Herrmann, Andreas
50
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International journal of hospitality management
33
Journal of business research : JBR
10
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
8
The journal of services marketing
8
Journal of hospitality marketing & management
7
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
7
Cornell hospitality quarterly : CQ
6
Journal of retailing and consumer services
5
The Cornell hospitality quarterly
5
Business strategy series
4
International journal of contemporary hospitality management
4
Journal of service management
4
Journal of travel and tourism marketing
4
Asia-Pacific journal of business administration
2
Asian Academy of Management journal : AAMJ
2
International marketing review
2
Journal of business ethics : JOBE
2
Journal of revenue and pricing management
2
Journal of service research
2
Journal of service research : JSR
2
Personnel review : a professional journal reporting new developments in research, theory and practice of personel management
2
Services marketing quarterly
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
Asia Pacific journal of marketing and logistics
1
Asian Academy of Management journal
1
Business process management journal
1
Direct marketing : an international journal
1
Entrepreneurship research journal : ERJ
1
European journal of marketing
1
Gadjah Mada international journal of business
1
Global business review
1
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
Information systems management
1
International journal of business and globalisation : IJBG
1
International journal of e-business research : an official publication of the Information Resources Management Association
1
International journal of economics and financial issues : IJEFI
1
International journal of enterprise information systems : an official publication of the Information Resources Management Association
1
International journal of entrepreneurial behaviour & research
1
International journal of information systems and supply chain management : JISSCM ; an official publication of the Information Resources Management Association
1
International journal of learning and intellectual capital
1
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ECONIS (ZBW)
174
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1
Instant karma : how the karmic-investment mindset affects customer engagement with corporate charitable giving requests
Xue, Xunyue
;
Mattila, Anna S.
- In:
Journal of hospitality & tourism research : JHTR ; the …
48
(
2024
)
4
,
pp. 770-782
Persistent link: https://www.econbiz.de/10014633713
Saved in:
2
Leveraging online selling through social media influencers
Shuqair, Saleh
;
Filieri, Raffaele
;
Viglia, Giampaolo
; …
- In:
Journal of business research : JBR
171
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014536195
Saved in:
3
Reducing resistance to sponsorship disclosure : the role of experiential versus material posts
Shuqair, Saleh
;
Viglia, Giampaolo
;
Pinto, Diego Costa
; …
- In:
Journal of travel research : a quarterly publication of …
63
(
2024
)
4
,
pp. 959-973
Persistent link: https://www.econbiz.de/10014582416
Saved in:
4
Role of cultural intelligence and customer involvement on behavioral loyalty toward manufactured products in nigeria
Vem, Linus Jonathan
;
Eshue, Patrick Ojei
;
Thurasamy Ramayah
- In:
Gadjah Mada international journal of business
26
(
2024
)
2
,
pp. 141-164
Persistent link: https://www.econbiz.de/10014536419
Saved in:
5
Understanding the purchase intention of fitness wearables : using value-based adoption model
Mathavan, Bushan
;
Vafaei-Zadeh, Ali
;
Haniruzila Hanifah
; …
- In:
Asia-Pacific journal of business administration
16
(
2024
)
1
,
pp. 101-126
Persistent link: https://www.econbiz.de/10014455616
Saved in:
6
Analysing the factors influencing customer engagement and value co-creation during COVID-19 pandemic : the case of online modest fashion SMEs in Egypt
AbdelAziz, Kesmat
;
Nor Hasliza Saad
;
Thurasamy Ramayah
- In:
Journal of Islamic marketing
14
(
2023
)
1
,
pp. 146-173
Persistent link: https://www.econbiz.de/10013536376
Saved in:
7
Big data analytics capabilities and supply chain performance : testing a moderated mediation model using partial least squares approach
AL-Khatib, Ayman Wael
;
Thurasamy Ramayah
- In:
Business process management journal
29
(
2023
)
2
,
pp. 393-412
Persistent link: https://www.econbiz.de/10014230642
Saved in:
8
Corporate sociopolitical activism (CSA) : the role of perceived impact on consumer response to contribution type
Atanga, Barbara Apaalabono
;
Mattila, Anna S.
- In:
International journal of hospitality management
113
(
2023
),
pp. 1-8
Persistent link: https://www.econbiz.de/10014325587
Saved in:
9
Cross-category add-on bundling : impact of the consumption nature of bundled products on discount framing effectiveness
Song, Myungkeun
;
Noone, Breffni M.
;
Mattila, Anna S.
- In:
Journal of travel research : a quarterly publication of …
62
(
2023
)
1
,
pp. 197-216
Persistent link: https://www.econbiz.de/10014245298
Saved in:
10
Does crowdsourcing necessarily lead to brand engagement? : the role of crowdsourcing cues and relationship norms on customer-brand relationships
Herter, Márcia Maurer
;
Shuqair, Saleh
;
Pinto, Diego Costa
- In:
The journal of product & brand management
32
(
2023
)
7
,
pp. 988-1004
Persistent link: https://www.econbiz.de/10014334390
Saved in:
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