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~language:"bul"
~language:"deu"
~language:"eng"
~language:"fin"
~language:"msa"
~person:"Mattila, Anna S."
~person:"Thurasamy Ramayah"
~subject:"Consumer behaviour"
~subject:"Gastgewerbe"
~subject:"Lieferkette"
~subject:"SME"
~type_genre:"Advisory report"
~type_genre:"Article in journal"
~type_genre:"Handbook"
~type_genre:"Konferenzbeitrag"
~type_genre:"Konferenzschrift"
~type_genre:"Textbook"
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Consumer behaviour
Gastgewerbe
Lieferkette
SME
Konsumentenverhalten
124
Malaysia
54
Beziehungsmarketing
50
Relationship marketing
50
Dienstleistungsqualität
47
Service quality
47
Customer satisfaction
45
Kundenzufriedenheit
45
Firm performance
30
Unternehmenserfolg
30
Beschwerdemanagement
24
Complaint management
24
Corporate Social Responsibility
24
Corporate social responsibility
24
Gastronomie
22
KMU
22
Restaurant industry
22
Hotel industry
21
Hotellerie
21
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United States
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18
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Entrepreneurship approach
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Internet marketing
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Online-Marketing
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Article
158
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Advisory report
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Handbook
Konferenzbeitrag
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Aufsatz in Zeitschrift
158
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6
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6
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Mattila, Anna S.
Thurasamy Ramayah
Choi, Tsan-Ming
135
Cheng, T. C. E.
120
Han, Heesup
119
Gunasekaran, Angappa
101
Sarkis, Joseph
98
Govindan, Kannan
94
Ivanov, Dmitry
93
Dwivedi, Yogesh Kumar
88
Lusk, Jayson L.
79
Khare, Arpita
75
Kraus, Sascha
73
Phau, Ian
73
Gierl, Heribert
70
Vrontis, Demetris
68
Paul, Justin
66
Jang, Soocheong
65
Kumar, Vikas
64
Wagner, Stephan M.
64
Belk, Russell W.
62
Grewal, Dhruv
62
Loureiro, Sandra Maria Correia
62
Nayga, Rodolfo M.
61
Chen, Jing
60
Seuring, Stefan
60
Dolgui, Alexandre
59
Septianto, Felix
59
Zhao, Xiande
56
Chan, Felix Tung Sun
55
Kumar, Anil
55
Shankar, Ravi
55
Min, Ho-key
53
Law, Chun Hung Roberts
51
Tiwari, Manoj Kumar
51
Herrmann, Andreas
50
Ko, Eunju
50
Walsh, Gianfranco
50
Laroche, Michel
49
Bagozzi, Richard P.
48
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International journal of hospitality management
30
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
10
Journal of business research : JBR
8
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
7
The journal of services marketing
7
Cornell hospitality quarterly : CQ
6
Journal of hospitality marketing & management
6
International journal of contemporary hospitality management
5
Business strategy series
4
Journal of retailing and consumer services
4
Journal of service management
4
The Cornell hospitality quarterly
4
Asian Academy of Management journal : AAMJ
2
International marketing review
2
Journal of business ethics : JOBE
2
Journal of revenue and pricing management
2
Journal of service research
2
Journal of service research : JSR
2
Journal of travel and tourism marketing
2
Personnel review : a professional journal reporting new developments in research, theory and practice of personel management
2
Services marketing quarterly
2
Asia Pacific journal of marketing and logistics
1
Asia-Pacific journal of business administration
1
Asian Academy of Management journal
1
Business process management journal
1
Direct marketing : an international journal
1
Entrepreneurship research journal : ERJ
1
European journal of marketing
1
Gadjah Mada international journal of business
1
Global business review
1
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
Information systems management
1
International journal of business and globalisation : IJBG
1
International journal of e-business research : an official publication of the Information Resources Management Association
1
International journal of economics and financial issues : IJEFI
1
International journal of enterprise information systems : an official publication of the Information Resources Management Association
1
International journal of entrepreneurial behaviour & research
1
International journal of information systems and supply chain management : JISSCM ; an official publication of the Information Resources Management Association
1
International journal of learning and intellectual capital
1
International journal of logistics : research and applications
1
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ECONIS (ZBW)
158
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31
Retail crowding : meta-analysis of contextual and cultural moderators
Santini, Fernando de Oliveira
;
Ladeira, Wagner Junior
; …
- In:
Marketing intelligence & planning
40
(
2022
)
1
,
pp. 57-71
Persistent link: https://www.econbiz.de/10013172890
Saved in:
32
Understanding guests' evaluation of green hotels : the interplay between willingness to sacrifice for the environment and intent vs. quality-based market signals
Chen, Qimei
;
Hu, Miao
;
He, Yi
;
Lin, Ingrid
;
Mattila, Anna S.
- In:
International journal of hospitality management
104
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013255925
Saved in:
33
Using mindsets to boost health : how construal level and goal pursuit shape health message effectiveness on cessation behaviors
Herter, Márcia Maurer
;
Borges, Adilson
;
Pinto, Diego Costa
- In:
European journal of marketing
56
(
2022
)
12
,
pp. 3197-3226
Persistent link: https://www.econbiz.de/10013457425
Saved in:
34
Would you like to add a gratuity? : when explicit requests hamper tipping
Dyussembayeva, Shynar
;
Viglia, Giampaolo
;
Nieto-Garcia, …
- In:
Journal of business research : JBR
139
(
2022
),
pp. 908-917
Persistent link: https://www.econbiz.de/10013194295
Saved in:
35
Appreciation vs. apology : when and why does face covering requirement increase revisit intention?
Luo, Anqi
;
Ye, Tian
;
Xue, Xunyue
;
Mattila, Anna S.
- In:
Journal of retailing and consumer services
63
(
2021
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012665924
Saved in:
36
Aww effect : engaging consumers in "non-cute" prosocial initiatives with cuteness
Shin, Joongwon
;
Mattila, Anna S.
- In:
Journal of business research : JBR
126
(
2021
),
pp. 209-220
Persistent link: https://www.econbiz.de/10012494247
Saved in:
37
Battling COVID-19 : the effectiveness of biometrics towards enhancing security of internet banking in Malaysia
Normalini Md. Kassim
;
Thurasamy Ramayah
;
Wan Normila Mohamad
- In:
International journal of enterprise information systems …
17
(
2021
)
2
,
pp. 71-91
Persistent link: https://www.econbiz.de/10012520006
Saved in:
38
The effect of ad appeals and message framing on consumer responses to plant-based menu items
Ye, Tian
;
Mattila, Anna S.
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012547725
Saved in:
39
The effects of service quality, perceived value and trust in home delivery service personnel on customer satisfaction : evidence from a developing country
Md Uzir Hossain Uzir
;
Al Halbusi, Hussam
;
Thurasamy Ramayah
- In:
Journal of retailing and consumer services
63
(
2021
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012665967
Saved in:
40
In darkness we seek light : the impact of focal and general lighting designs on customers' approach intentions toward restaurants
Wu, Luorong
;
He, Zeya
;
King, Ceridwyn
;
Mattila, Anna S.
- In:
International journal of hospitality management
92
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012425246
Saved in:
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