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~language:"ces"
~language:"eng"
~language:"fin"
~language:"hun"
~language:"lav"
~language:"zho"
~person:"Berry, Leonard L."
~subject:"Services"
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Services
Dienstleistung
9
Product quality
4
Produktqualität
4
Dienstleistungssektor
3
Dienstleistungsqualität
2
Gesundheitsversorgung
2
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Berry, Leonard L.
Edvardsson, Bo
22
Witell, Lars
17
Gustafsson, Anders
15
Görg, Holger
14
Gallouj, Fai͏̈z
12
Kowalkowski, Christian
12
Miles, Ian D.
12
Vargo, Stephen L.
12
Grönroos, Christian
11
Polese, Francesco
11
Rubalcaba-Bermejo, Luis
11
Amiti, Mary
10
Crinò, Rosario
10
Kristensson, Per
10
Tronvoll, Bård
10
Hipp, Christiane
9
Jaakkola, Elina
9
Lusch, Robert F.
9
Maglio, Paul P.
9
Markusen, James R.
9
Patrício, Lia
9
Spohrer, James C.
9
Brown, Stephen Walter
8
Geishecker, Ingo
8
Helkkula, Anu
8
Hempell, Thomas
8
Paluch, Stefanie
8
Parasuraman, A.
8
Bouwman, Harry
7
Carrubbo, Luca
7
Gebauer, Heiko
7
Gemmell, Norman
7
Hoekman, Bernard M.
7
Ostrom, Amy L.
7
Strandvik, Tore
7
Voss, Christopher A.
7
Wirtz, Jochen
7
Benoit, Sabine
6
Bruhn, Manfred
6
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Journal of service research : JSR
2
AMS review : official publication of the Academy of Marketing Science
1
Journal of marketing
1
Journal of retailing
1
Journal of service management
1
Marketing-mix strategies - product strategy and promotion strategy
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ECONIS (ZBW)
7
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1
Learning from the pioneering founders of the service research field
Bowen, David E.
;
Fisk, Raymond P.
;
Bateson, John E. G.
; …
- In:
Journal of service management
34
(
2023
)
4
,
pp. 605-630
Persistent link: https://www.econbiz.de/10014338196
Saved in:
2
Service innovation is urgent in healthcare
Berry, Leonard L.
- In:
AMS review : official publication of the Academy of …
9
(
2019
)
1/2
,
pp. 78-92
Persistent link: https://www.econbiz.de/10012113572
Saved in:
3
Motivating customers to adhere to expert advice in professional services : a medical service context
Seiders, Kathleen
;
Flynn, Andrea Godfrey
;
Berry, Leonard L.
- In:
Journal of service research : JSR
18
(
2015
)
1
,
pp. 39-58
Persistent link: https://www.econbiz.de/10010483440
Saved in:
4
Communication and control processes in the delivery of service quality
Zeithaml, Valerie A.
;
Berry, Leonard L.
;
Parasuraman, A.
-
2009
Persistent link: https://www.econbiz.de/10003836350
Saved in:
5
The effect of the servicescape on service workers
Parish, Janet Turner
;
Berry, Leonard L.
;
Lam, Shun Yin
- In:
Journal of service research : JSR
10
(
2007/08
)
3
,
pp. 220-238
Persistent link: https://www.econbiz.de/10003705566
Saved in:
6
SERVQUAL: a multiple-item scale for measuring consumer perceptions of service quality
Parasuraman, A.
- In:
Journal of retailing
64
(
1988
)
1
,
pp. 12-37
Persistent link: https://www.econbiz.de/10001056853
Saved in:
7
Communication and control processes in the delivery of service quality
Zeithaml, Valarie A.
- In:
Journal of marketing
52
(
1988
)
2
,
pp. 35-48
Persistent link: https://www.econbiz.de/10001055294
Saved in:
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