//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~language:"ces"
~language:"eng"
~language:"fin"
~language:"hun"
~language:"lav"
~language:"zho"
~person:"Hipp, Christiane"
~person:"Wirtz, Jochen"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Services"
Narrow search
Delete all filters
| 8 applied filters
Year of publication
From:
To:
Subject
All
Dienstleistung
19
Services
16
Innovation
9
Dienstleistungssektor
6
Robot
6
Roboter
6
Deutschland
5
Germany
5
Service industry
5
Customer service
4
Dienstleistungsqualität
4
Kundenservice
4
Service quality
4
Artificial intelligence
3
Künstliche Intelligenz
3
Marketing
3
Service robots
3
Standardisierung
3
Standardization
3
AI
2
Automation
2
Automatisierung
2
Cooperation
2
Digitization
2
Immaterialgüterrechte
2
Intellectual property rights
2
Kooperation
2
Self-service technology
2
Agency
1
Ambidexterity
1
Arbeitsteilung
1
Artificial Intelligence
1
B-to-B-Marketing
1
Befragung
1
Buffering
1
Business-to-business marketing
1
Büro
1
ChatGPT
1
Corporate digital responsibility
1
Cost-effective service excellence
1
more ...
less ...
Online availability
All
Undetermined
6
Free
1
Type of publication
All
Article
13
Book / Working Paper
6
Type of publication (narrower categories)
All
Article in journal
8
Aufsatz in Zeitschrift
8
Aufsatz im Buch
6
Book section
6
Arbeitspapier
1
Aufsatzsammlung
1
Bibliografie
1
Collection of articles of several authors
1
Graue Literatur
1
Lehrbuch
1
Non-commercial literature
1
Sammelwerk
1
Textbook
1
Working Paper
1
more ...
less ...
Language
All
Czech
English
Finnish
Hungarian
Latvian
Chinese
German
2
Author
All
Hipp, Christiane
Wirtz, Jochen
Edvardsson, Bo
24
Görg, Holger
24
Mukherjee, Arpita
18
Bitner, Mary Jo
17
Gustafsson, Anders
17
Serafica, Ramonette B.
17
Witell, Lars
17
Grönroos, Christian
15
Mattoo, Aaditya
15
Zeithaml, Valarie A.
15
Gallouj, Fai͏̈z
14
Vargo, Stephen L.
14
Hoekman, Bernard M.
13
Rubalcaba-Bermejo, Luis
13
Kowalkowski, Christian
12
Bruhn, Manfred
11
Lusch, Robert F.
11
Polese, Francesco
11
Tronvoll, Bård
11
Amiti, Mary
10
Crinò, Rosario
10
Debaere, Peter
10
Kristensson, Per
10
Miles, Ian D.
10
Parasuraman, A.
10
Raff, Horst
10
Sundbo, Jon
10
Berry, Leonard L.
9
Corsten, Hans
9
Gremler, Dwayne D.
9
Gössinger, Ralf
9
Jaakkola, Elina
9
Kleinaltenkamp, Michael
9
Lovelock, Christopher H.
9
Maglio, Paul P.
9
Markusen, James R.
9
Paluch, Stefanie
9
Patrício, Lia
9
more ...
less ...
Published in...
All
International journal of services technology and management
2
The service industries journal
2
A Research Agenda for Service Marketing
1
CRIC discussion paper series
1
Contemporary Trends in Marketing : Problems, Processes and Prospects
1
Involving customers in new service development
1
Journal of service management
1
Journal of the Academy of Marketing Science
1
Marketing Weiterdenken : Zukunftspfade für eine marktorientierte Unternehmensführung
1
Practice-based innovation : insights, applications and policy implication
1
Research policy : policy, management and economic studies of science, technology and innovation
1
Service innovation : organizational responses to technological opportunities & market imperatives
1
The journal of business & industrial marketing
1
Working paper series / Chair of Organization, Human Resource & General Management, Brandenburg University of Technology
1
more ...
less ...
Source
All
ECONIS (ZBW)
19
Showing
1
-
10
of
19
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Service robots, agency and embarrassing service encounters
Pitardi, Valentina
;
Wirtz, Jochen
;
Paluch, Stefanie
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 389-414
Persistent link: https://www.econbiz.de/10012880733
Saved in:
2
Service robots and their implications for service delivery
Wirtz, Jochen
;
Kunz, Werner H.
;
Paluch, Stefanie
; …
- In:
A Research Agenda for Service Marketing
,
(pp. 23-43)
.
2024
Persistent link: https://www.econbiz.de/10014517864
Saved in:
3
Digital service technologies, service robots, AI, and the strategic pathways to cost-effective service excellence
Wirtz, Jochen
;
Hofmeister, Johannes
;
Chew, Patricia Y. P.
; …
- In:
The service industries journal
43
(
2023
)
15/16
,
pp. 1173-1196
Persistent link: https://www.econbiz.de/10014423344
Saved in:
4
Intelligent automation, service robots, and AI : the service revolution is in full swing
Kunz, Werner H.
;
Wirtz, Jochen
;
Paluch, Stefanie
- In:
Contemporary Trends in Marketing : Problems, Processes …
,
(pp. 93-110)
.
2023
Persistent link: https://www.econbiz.de/10014338924
Saved in:
5
Putting the "service" into B2B marketing : key developments in service research and their relevance for B2B
Wirtz, Jochen
;
Kowalkowski, Christian
- In:
The journal of business & industrial marketing
38
(
2023
)
2
,
pp. 272-289
Persistent link: https://www.econbiz.de/10013539114
Saved in:
6
Service robots and the future of services
Paluch, Stefanie
;
Wirtz, Jochen
;
Kunz, Werner H.
- In:
Marketing Weiterdenken : Zukunftspfade für eine …
,
(pp. 423-435)
.
2020
Persistent link: https://www.econbiz.de/10012301924
Saved in:
7
Cost-effective service excellence
Wirtz, Jochen
;
Zeithaml, Valarie A.
- In:
Journal of the Academy of Marketing Science
46
(
2018
)
1
,
pp. 59-80
Persistent link: https://www.econbiz.de/10011865100
Saved in:
8
Essentials of services marketing
Wirtz, Jochen
;
Lovelock, Christopher H.
-
2018
-
3rd edition
Persistent link: https://www.econbiz.de/10013547381
Saved in:
9
Measurement of innovation activities in the knowledge-intensive services industry : a trademarke approach
Gotsch, Matthias
;
Hipp, Christiane
- In:
The service industries journal
32
(
2012
)
13
,
pp. 2167-2184
Persistent link: https://www.econbiz.de/10009620227
Saved in:
10
Service innovation and service design in the German printing industry
Cramer, Christina
;
Hipp, Christiane
- In:
Practice-based innovation : insights, applications and …
,
(pp. 305-322)
.
2011
Persistent link: https://www.econbiz.de/10009356147
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->