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~language:"eng"
~language:"est"
~language:"ita"
~person:"Mattila, Anna S."
~subject:"Auslandsinvestition"
~subject:"Impact assessment"
~subject:"Indien"
~subject:"Kapitaleinkommen"
~subject:"Konsumentenverhalten"
~subject:"Supply chain"
~subject:"Wirkungsanalyse"
~type_genre:"Article in journal"
~type_genre:"Fallstudie"
~type_genre:"Konferenzbeitrag"
~type_genre:"No longer published / No longer aquired"
~type_genre:"Statistik"
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Auslandsinvestition
Impact assessment
Indien
Kapitaleinkommen
Konsumentenverhalten
Supply chain
Wirkungsanalyse
Consumer behaviour
95
Dienstleistungsqualität
38
Service quality
38
Beziehungsmarketing
36
Customer satisfaction
36
Kundenzufriedenheit
36
Relationship marketing
36
Beschwerdemanagement
24
Complaint management
24
Gastronomie
21
Restaurant industry
21
Hotel industry
20
Hotellerie
20
Corporate Social Responsibility
18
Corporate social responsibility
18
USA
18
United States
18
Emotion
15
Experiment
13
Preismanagement
13
Pricing strategy
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12
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10
Kundenservice
10
Advertising effects
8
Gender
8
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8
Virales Marketing
8
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8
CSR
7
Geschlecht
7
Kundenbindungsprogramm
7
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7
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6
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Internet marketing
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6
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96
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Fallstudie
Konferenzbeitrag
No longer published / No longer aquired
Statistik
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96
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Mattila, Anna S.
Gupta, Rangan
158
Choi, Tsan-Ming
129
Cheng, T. C. E.
123
Han, Heesup
116
Tiwari, Aviral Kumar
104
Zaremba, Adam
101
Gunasekaran, Angappa
97
Govindan, Kannan
96
Sarkis, Joseph
96
Kumar, Vikas
91
Dwivedi, Yogesh Kumar
90
Ghosh, Saibal
90
Khare, Arpita
86
Ivanov, Dmitry
85
Nunnenkamp, Peter
83
Buckley, Peter J.
82
Narayan, Paresh Kumar
82
Kamaiah, Bandi
81
Shankar, Ravi
79
Lusk, Jayson L.
78
Paul, Justin
76
Wohar, Mark E.
72
Phau, Ian
70
Chen, Jing
69
McMillan, David G.
68
Grewal, Dhruv
64
Nayga, Rodolfo M.
64
Reddy, Y. V.
64
Görg, Holger
62
Jang, Soocheong
62
Loureiro, Sandra Maria Correia
60
Apergēs, Nikolaos
59
Driffield, Nigel L.
59
Kumar, Anil
59
Rangarajan, Chakravarthi
58
Zhao, Xiande
58
Sen, Kunal
57
Belk, Russell W.
56
Dolgui, Alexandre
56
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Published in...
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International journal of hospitality management
26
Journal of business research : JBR
7
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
7
The journal of services marketing
7
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
6
Cornell hospitality quarterly : CQ
5
Journal of hospitality marketing & management
5
International journal of contemporary hospitality management
4
Journal of service management
4
The Cornell hospitality quarterly
4
Journal of retailing and consumer services
2
Journal of revenue and pricing management
2
Journal of service research
2
Journal of service research : JSR
2
Journal of travel and tourism marketing
2
Services marketing quarterly
2
European journal of marketing
1
International journal of revenue management : IJRM
1
Journal of business ethics : JOBE
1
Journal of financial services marketing : JFSM
1
Journal of marketing theory and practice
1
Journal of retailing
1
Marketing intelligence & planning
1
The journal of product & brand management
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Tourism management : research, policies, practice
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ECONIS (ZBW)
96
Showing
21
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30
of
96
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21
In darkness we seek light : the impact of focal and general lighting designs on customers' approach intentions toward restaurants
Wu, Luorong
;
He, Zeya
;
King, Ceridwyn
;
Mattila, Anna S.
- In:
International journal of hospitality management
92
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012425246
Saved in:
22
Service failure and recovery at the crossroads : recommendations to revitalize the field and its influence : editorial
Grégoire, Yany
;
Mattila, Anna S.
- In:
Journal of service research
24
(
2021
)
3
,
pp. 323-328
Persistent link: https://www.econbiz.de/10012592932
Saved in:
23
To err is human(-oid) : how do consumers react to robot service failure and recovery?
Choi, Sungwoo
;
Mattila, Anna S.
;
Bolton, Lisa E.
- In:
Journal of service research
24
(
2021
)
3
,
pp. 354-371
Persistent link: https://www.econbiz.de/10012592941
Saved in:
24
The value of service robots from the hotel guest's perspective : a mixed-method approach
Lin, Ingrid Y.
;
Mattila, Anna S.
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-21
Persistent link: https://www.econbiz.de/10012495116
Saved in:
25
"Chef recommended" or "most popular"? : cultural differences in customer preference for recommendation labels
Yang, Bi
;
Mattila, Anna S.
- In:
International journal of hospitality management
86
(
2020
),
pp. 1-5
Persistent link: https://www.econbiz.de/10012241525
Saved in:
26
Discrete emotional responses and face-to-face complaining : the joint effect of service failure type and culture
Luo, Anqi
;
Mattila, Anna S.
- In:
International journal of hospitality management
90
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012300168
Saved in:
27
Does gender bias exist? : the impact of gender congruity on consumer's Airbnb booking intention and the mediating role of trust
Su, Na
;
Mattila, Anna S.
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-7
Persistent link: https://www.econbiz.de/10012293819
Saved in:
28
Healthy taste of high status : signaling status at restaurants
Shin, Joongwon
;
Mattila, Anna S.
- In:
The Cornell hospitality quarterly
61
(
2020
)
1
,
pp. 40-52
Persistent link: https://www.econbiz.de/10012158120
Saved in:
29
How rational thinking style affects sales promotion effectiveness
Yang, Bi
;
Mattila, Anna S.
- In:
International journal of hospitality management
84
(
2020
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012146209
Saved in:
30
The impact of customer compassion on face-to-face and online complaints
Hwang, Yoo Hee
;
Mattila, Anna S.
- In:
Journal of hospitality marketing & management
29
(
2020
)
7
,
pp. 848-868
Persistent link: https://www.econbiz.de/10012312156
Saved in:
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