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~language:"eng"
~language:"hun"
~language:"zho"
~person:"Mende, Martin"
~subject:"Customer satisfaction"
~subject:"Impact assessment"
~subject:"Materialismus"
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Customer satisfaction
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Mende, Martin
Rayburn, Steven W.
4
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3
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3
Gustafsson, Anders
3
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Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of service research
1
Journal of service research : JSR
1
Marketing letters : a journal of research in marketing
1
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ECONIS (ZBW)
4
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Consumers on the job : contextualization crafting in expert services
Azzari, Courtney Nations
;
Anderson, Laurel
;
Mende, Martin
; …
- In:
Journal of service research
24
(
2021
)
4
,
pp. 520-541
Persistent link: https://www.econbiz.de/10012662583
Saved in:
2
Language matters : humanizing service robots through the use of language during the COVID-19 pandemic
Kumar, Smriti
;
Miller, Elizabeth G.
;
Mende, Martin
; …
- In:
Marketing letters : a journal of research in marketing
33
(
2022
)
4
,
pp. 607-623
Persistent link: https://www.econbiz.de/10013454711
Saved in:
3
Frontline cyborgs at your service : how human enhancement technologies affect customer experiences in retail, sales, and service settings
Grewal, Dhruv
;
Kroschke, Mirja
;
Mende, Martin
; …
- In:
Journal of interactive marketing : a quarterly …
51
(
2020
),
pp. 9-25
Persistent link: https://www.econbiz.de/10012299803
Saved in:
4
All that glitters is not gold : the penalty effect of conspicuous consumption in services and how it changes with customers and contexts
Mende, Martin
;
Scott, Maura L.
;
Bolton, Lisa E.
- In:
Journal of service research : JSR
21
(
2018
)
4
,
pp. 405-420
Persistent link: https://www.econbiz.de/10011951799
Saved in:
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