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~language:"eng"
~language:"hun"
~subject:"Dienstleistungsqualität"
~subject:"Theory"
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Search: "Dienstleistungsqualität"
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Dienstleistungsqualität
Theory
Service quality
19,064
Kundenzufriedenheit
6,009
Customer satisfaction
6,003
Konsumentenverhalten
4,173
Consumer behaviour
4,170
Beziehungsmarketing
3,595
Relationship marketing
3,589
Wirtschaftsprüfung
2,383
Financial audit
2,378
Qualitätsmanagement
2,178
Quality management
2,160
Krankenhaus
1,692
Hospital
1,684
Health care
1,456
Gesundheitsversorgung
1,454
USA
1,351
United States
1,338
Gesundheitswesen
1,178
Health care system
1,170
Produktqualität
1,168
Product quality
1,167
Customer service
1,041
Kundenservice
1,041
Dienstleistungssektor
987
Service industry
981
service quality
794
Theorie
789
Beschwerdemanagement
776
Complaint management
776
Hotellerie
767
Hotel industry
765
Schule
720
School
710
Online-Handel
668
Online retailing
667
Electronic Commerce
663
E-commerce
662
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639
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126
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89
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58
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3
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1
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Author
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Siciliani, Luigi
76
Propper, Carol
53
Straume, Odd Rune
52
Hanushek, Eric Alan
45
Rivkin, Steven G.
43
Han, Heesup
42
Prybutok, Victor R.
40
Mattila, Anna S.
39
Brekke, Kurt R.
37
Gravelle, Hugh
35
Prentice, Catherine
32
Pathak, Parag A.
29
Hanushek, Eric A.
28
McColl-Kennedy, Janet R.
28
Staiger, Douglas
28
Rockoff, Jonah E.
27
Shahin, Arash
27
Usman, Osly
27
Figlio, David N.
26
Edvardsson, Bo
24
Kane, Thomas J.
24
Van Reenen, John
24
Knechel, W. Robert
22
Gaynor, Martin
21
Grabowski, David C.
21
Gruber, Jonathan
21
Li, Chan
21
Sharma, Piyush
21
Sparks, Beverley
21
Das, Jishnu
20
Kain, John F.
20
Balaji, M. S.
19
Koning, Pierre
19
Michas, Paul N.
19
Chi, Wuchun
18
Lisic, Ling Lei
18
Omer, Thomas C.
18
Wirtz, Jochen
18
Witell, Lars
18
Zhang, Min
18
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National Bureau of Economic Research
177
OECD
35
IGI Global
21
World Bank
18
World Bank Group
12
Hochschulrektorenkonferenz
6
Springer Fachmedien Wiesbaden
5
Taylor and Francis.
5
Edward Elgar Publishing
4
Weltbank
4
European Conference of Ministers of Transport
3
OECD / International Transport Forum
3
USA / General Accounting Office
3
United States / Congress / House / Committee on the Budget / Task Force on Education and Employment
3
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
2
Department of Health, Education, and Welfare
2
Erasmus Research Institute of Management
2
European Foundation for the Improvement of Living and Working Conditions
2
European Health Care Conference <2, 2011, Hamburg>
2
European Organization for Quality Control
2
Goethe-Universität Frankfurt am Main
2
Harvard Institute for International Development
2
Hongkong / Securities and Futures Commission
2
Institute for Fiscal Studies
2
National Institute of Economic and Social Research
2
Organisation for Economic Co-operation and Development
2
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
2
Shaker Verlag
2
Universiteit Antwerpen / Faculteit Toegepaste Economische Wetenschappen
2
Universitetet i Oslo / Økonomisk institutt
2
Università degli Studi di Milano / Dipartimento di Economia Politica e Aziendale
2
ANZMAC Conference <2019, Wellington>
1
Airports Council International
1
Al-Gehaz Al-Qawmy l-Tanzeem Al-Etisalat
1
American Society for Quality
1
Aspen Systems Corporation
1
Association for Social Advancement (Dhaka, Bangladesh)
1
Australian and New Zealand Marketing Academy
1
Australien / Centrelink
1
Australien / Trade Commission
1
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International journal of hospitality management
402
Journal of retailing and consumer services
331
The service industries journal
292
Journal of business research : JBR
252
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
221
The journal of services marketing
209
Working paper / National Bureau of Economic Research, Inc.
179
NBER working paper series
176
Auditing : a journal of practice & theory
173
International journal of contemporary hospitality management
161
NBER Working Paper
160
Services marketing quarterly
140
Journal of hospitality marketing & management
137
Journal of air transport management
136
The TQM journal : the international review of organizational improvement
126
Journal of travel and tourism marketing
122
Tourism management : research, policies, practice
115
International journal of quality & reliability management
112
International journal of quality and service sciences
111
Service business
109
International journal of productivity and quality management : IJPQM
107
Cogent business & management
103
Journal of service research : JSR
103
International journal of services and operations management
102
Health care management review : HCM review
101
Journal of service management
94
The accounting review : a publication of the American Accounting Association
94
Quality management journal : QMJ
92
Total quality management & business excellence
91
Discussion paper series / IZA
89
Economics of education review
82
Managing service quality : MSQ ; an international journal
76
International journal of services, economics and management
75
Journal of health economics
75
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
74
Managerial auditing journal
67
International journal of auditing : IJA
66
Asia Pacific journal of marketing and logistics
62
Management science : journal of the Institute for Operations Research and the Management Sciences
62
Accounting horizons : a quarterly publication of the American Accounting Association
58
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Source
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ECONIS (ZBW)
19,060
EconStor
111
OLC EcoSci
16
ArchiDok
1
RePEc
1
USB Cologne (EcoSocSci)
1
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1
PCAOB inspection deficiencies and audit fees
Alam, Pervaiz
;
Cheng, Yang
;
Rickett, Laura K.
;
Skomra, …
- In:
The journal of corporate accounting & finance
35
(
2024
)
1
,
pp. 228-249
Persistent link: https://www.econbiz.de/10014472314
Saved in:
2
Audit quality and debt restructuring : evidence from Italy
Magri, Carlotta
;
Marchini, Pier Luigi
- In:
Managerial auditing journal
39
(
2024
)
1
,
pp. 50-70
Persistent link: https://www.econbiz.de/10014473320
Saved in:
3
Cross-country data on skills and the quality of schooling : a selective survey
Fuente, Ángel de la
;
Doménech, Rafael
- In:
Journal of economic surveys
38
(
2024
)
1
,
pp. 3-26
Persistent link: https://www.econbiz.de/10014474342
Saved in:
4
Patient preferences, referral process, and access to specialized care : is patient choice constrained?
Huguet, Marius
;
Joutard, Xavier
;
Perrier, Lionel
- In:
Applied economics
56
(
2024
)
8
,
pp. 978-996
Persistent link: https://www.econbiz.de/10014446256
Saved in:
5
Management practices and quality of care : evidence from the private health care sector in Tanzania
Powell-Jackson, Tim
;
King, Jessica J. C.
;
Makungu, Christina
- In:
The economic journal : the journal of the Royal …
134
(
2024
)
657
,
pp. 436-456
Persistent link: https://www.econbiz.de/10014446364
Saved in:
6
How responsive should a firm be to customers' expectations?
Fruchter, Gila E.
;
Wiszniewska-Matyszkiel, Agnieszka
- In:
European journal of operational research : EJOR
314
(
2024
)
1
,
pp. 323-339
Persistent link: https://www.econbiz.de/10014456862
Saved in:
7
Dual perspective on the role of xenophobia in service sabotage
Kadić-Maglajlić, Selma
;
Lages, Cristiana R.
;
Temerak, …
- In:
Tourism management : research, policies, practice
101
(
2024
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014457718
Saved in:
8
To tip or not to tip? : explaining tipping behavior in restaurants with service-inclusive pricing
Fernandez, Sébastien
;
Gössling, Stefan
;
Martin-Rios, …
- In:
International journal of hospitality management
117
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014457830
Saved in:
9
Remote auditing and its impacts on auditors' work and work-life balance : auditors' perceptions and implications
Lorentzon, Johan Ingemar
;
Fotoh, Lazarus Elad
;
Mugwira, …
- In:
Accounting research journal
37
(
2024
)
1
,
pp. 1-18
Persistent link: https://www.econbiz.de/10014491694
Saved in:
10
Is traffic police SERVQUAL assessment different among drivers in terms of experience? : case study of the Philippines and South Africa
De Jager, Johan W.
;
Ayikwa, Lutete C.
;
Steenkamp, Pieter
-
2024
Persistent link: https://www.econbiz.de/10014491910
Saved in:
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