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~language:"eng"
~person:"Bajdak, Andrzej"
~person:"Haar, J. W. van der"
~person:"Hübner, Alexander"
~person:"Nicholls, Richard"
~subject:"Dienstleistungsqualität"
~subject:"Marketing"
~subject:"SME"
~type_genre:"Aufsatz in Zeitschrift"
~type_genre:"Graue Literatur"
~type_genre:"Working Paper"
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Search: subject:"Customer relationship management"
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Dienstleistungsqualität
Marketing
SME
Beziehungsmarketing
10
Relationship marketing
10
Einzelhandel
5
Retail trade
5
Consumer behaviour
3
E-commerce
3
Electronic Commerce
3
Konsumentenverhalten
3
Multichannel strategy
3
Multikanalvertrieb
3
Online retailing
3
Online-Handel
3
Dienstleistungsmanagement
2
Service management
2
Theorie
2
Theory
2
Age differences
1
Age group
1
Aging population
1
Alternde Bevölkerung
1
Altersgruppe
1
Beschwerdemanagement
1
Comparison
1
Complaint management
1
Cross-cultural management
1
Customer Management
1
Customer service
1
Customer value
1
Customer-to-customer interaction
1
Customers
1
Czech Republic
1
Dienstleistungsmarketing
1
Dienstleistungssektor
1
Elderly people
1
Exploratory Study
1
Fashion
1
Future research
1
Gastgewerbe
1
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Book / Working Paper
4
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Aufsatz in Zeitschrift
Graue Literatur
Working Paper
Non-commercial literature
4
Arbeitspapier
1
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1
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1
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1
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Language
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English
Author
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Bajdak, Andrzej
Haar, J. W. van der
Hübner, Alexander
Nicholls, Richard
Prentice, Catherine
20
Han, Heesup
18
Mattila, Anna S.
16
Gil Saura, Irene
13
Klaus, Philipp
13
McColl-Kennedy, Janet R.
13
Gong, Taeshik
12
Balaji, M. S.
11
Gustafsson, Anders
10
Hollebeek, Linda D.
10
Quach, Sara
10
Prybutok, Victor R.
9
Qu, Hailin
9
Sreejesh, S.
9
Izogo, Ernest Emeka
8
Patterson, Paul G.
8
Rather, Raouf Ahmad
8
Svensson, Göran
8
Thurasamy Ramayah
8
Grégoire, Yany
7
Harrigan, Paul
7
Hyun, Sunghyup Sean
7
Marimon, Frederic
7
Park, Jungkun
7
Roberts-Lombard, Mornay
7
Thaichon, Paramaporn
7
Van Vaerenbergh, Yves
7
Wong, IpKin Anthony
7
Al-Hawary, Sulieman Ibraheem Shelash
6
Auh, Seigyoung
6
Bang, Nguyen
6
Bonfanti, Angelo
6
Casidy, Riza
6
Chahal, Hardeep
6
Choi, Beom Joon
6
Dagger, Tracey S.
6
Edvardsson, Bo
6
Eisingerich, Andreas B
6
Gursoy, Dogan
6
Jang, Soocheong
6
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Published in...
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Journal of operations management
2
Prace habilitacyjne / Akademia Ekonomiczna w Poznaniu
1
Research report / Graduate School Research Institute Systems, Organisations and Management
1
Scientific publications / The Karol Adamiecki University of Economics in Katowice
1
Source
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ECONIS (ZBW)
5
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1
Advancing the marketing-operations interface in omnichannel retail
Rooderkerk, Robert
;
Leeuw, Sander de
;
Hübner, Alexander
- In:
Journal of operations management
69
(
2023
)
2
,
pp. 188-196
Persistent link: https://www.econbiz.de/10014293327
Saved in:
2
Special issue: managing the marketing-operations interface in omnichannel retail
Rooderkerk, Robert
(
ed.
);
Leeuw, Sander de
(
ed.
); …
-
2023
Persistent link: https://www.econbiz.de/10014293339
Saved in:
3
Interactions between service customers : managing on-site customer-to-customer interactions for service advantage
Nicholls, Richard
-
2005
Persistent link: https://www.econbiz.de/10003224823
Saved in:
4
Relationship marketing in micro and small enterprises and local authorities - international comparison
Lukášová, R°užena
(
contributor
); …
-
2009
Persistent link: https://www.econbiz.de/10003895968
Saved in:
5
Creating value that can't be copied ; the use of cojoint analysis to assess customer value in new service creation
Haar, J. W. van der
;
Kemp, Ron
;
Omta, S. W. F.
-
1999
Persistent link: https://www.econbiz.de/10001433101
Saved in:
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