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~language:"eng"
~person:"Mattila, Anna S."
~person:"Prayag, Girish"
~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Emotion
16
Consumer behaviour
14
Konsumentenverhalten
14
Customer satisfaction
7
Kundenzufriedenheit
7
Holiday behaviour
6
Urlaubsverhalten
6
Service quality
4
Tourism
4
Tourismus
4
emotions
4
Cognition
3
Emotions
3
Kognition
3
Tourism industry
3
Tourismuswirtschaft
3
Advertising
2
Advertising effects
2
Consumer envy
2
Discrete emotions
2
Gastronomie
2
Mobile communications
2
Mobilkommunikation
2
Negative emotions
2
Preferential treatment
2
Product quality
2
Produktqualität
2
Restaurant industry
2
Satisfaction
2
Service encounters
2
Service unfairness
2
Social comparisons
2
Tourism marketing
2
Tourismusmarketing
2
Werbewirkung
2
Werbung
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atmospherics
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food quality
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Mattila, Anna S.
Prayag, Girish
Svensson, Göran
4
Amin, Muslim
3
Otero-Neira, Carmen
3
Padin, Carmen
3
Su, LuJun
3
Ali, Faizan
2
Alrawadieh, Zaid
2
Altinay, Levent
2
Arici, Hasan Evrim
2
Cai, Ruiying
2
Cervera-Taulet, Amparo
2
Cobanoglu, Cihan
2
Frese, Michael
2
Giardini, Angelo
2
Gursoy, Dogan
2
Hsu, Maxwell K.
2
Hyun, Sunghyup Sean
2
Ittamalla, Rajesh
2
Kumar, Daruri Venkata Srinivas
2
Ladhari, Riadh
2
Magaña Carrillo, Irma
2
McColl-Kennedy, Janet R.
2
Nikbin, Davoud
2
Orsingher, Chiara
2
Qu, Hailin
2
Tulucu, Fadime
2
Abbasi, Abbas
1
Abkhiz, Farzaneh
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Alan, Alev Kocak
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Almanza, Barbara
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Altman, Daniel
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Amanpreet Singh
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Anaya, Gerardo Joel
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Annisa, Audrey
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Ashtar, Shelly
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Journal of hospitality marketing & management
2
International journal of hospitality management
1
The journal of services marketing
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ECONIS (ZBW)
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Discrete emotional responses and face-to-face complaining : the joint effect of service failure type and culture
Luo, Anqi
;
Mattila, Anna S.
- In:
International journal of hospitality management
90
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012300168
Saved in:
2
Perceived quality and service experience : mediating effects of positive and negative
emotions
Ribeiro, Manuel Alector
;
Prayag, Girish
- In:
Journal of hospitality marketing & management
28
(
2019
)
3
,
pp. 285-305
Persistent link: https://www.econbiz.de/10012176616
Saved in:
3
Consumer envy during service encounters
Anaya, Gerardo Joel
;
Miao, Li
;
Mattila, Anna S.
; …
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 359-372
Persistent link: https://www.econbiz.de/10011524421
Saved in:
4
Casual dining on the French Riviera : examining the relationship between visitors' perceived quality, positive
emotions
, and behavioral intentions
Prayag, Girish
;
Khoo-Lattimore, Catheryn
;
Sitruk, Jonathan
- In:
Journal of hospitality marketing & management
24
(
2015
)
1/2
,
pp. 24-46
Persistent link: https://www.econbiz.de/10010526376
Saved in:
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