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~language:"eng"
~person:"Mattila, Anna S."
~subject:"Altruismus"
~subject:"Emotion"
~subject:"Fundraising"
~type:"article"
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Altruismus
Emotion
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Consumer behaviour
13
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13
Customer satisfaction
4
Kundenzufriedenheit
4
Advertising effects
3
Beziehungsmarketing
3
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Mattila, Anna S.
Ashkanasy, Neal M.
39
Septianto, Felix
32
Bagozzi, Richard P.
29
Han, Heesup
25
Humphrey, Ronald H.
19
Kemp, Elyria
19
Lindebaum, Dirk
16
Loureiro, Sandra Maria Correia
16
Shepherd, Dean A.
16
Woosnam, Kyle M.
16
Pham, Michel T.
15
Phau, Ian
15
Welpe, Isabell M.
15
Cardon, Melissa S.
14
Hur, Won-Moo
14
Grandey, Alicia
13
Groth, Markus
13
Härtel, Charmine E. J.
13
Prayag, Girish
13
Connelly, Shane
12
Diefendorff, James M.
12
Gomez-Mejia, Luis R.
12
Huy, Quy
12
Jordan, Peter
12
Kidwell, Blair
12
Sarkar, Abhigyan
12
Woosnam, Kyle Maurice
12
Antonetti, Paolo
11
De Clercq, Dirk
11
Kleef, Gerben A. van
11
Ladhari, Riadh
11
Medler-Liraz, Hana
11
Moon, Tae Won
11
Spörrle, Matthias
11
Vandenberghe, Christian
11
Vince, Russ
11
Chebat, Jean-Charles
10
Dasborough, Marie T.
10
Lee, Choong-Ki
10
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International journal of hospitality management
6
Journal of hospitality marketing & management
2
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
2
Cornell hospitality quarterly : CQ
1
European journal of marketing
1
Journal of business research : JBR
1
Journal of service research : JSR
1
Marketing intelligence & planning
1
The journal of services marketing
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ECONIS (ZBW)
16
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1
Leveraging online selling through social media influencers
Shuqair, Saleh
;
Filieri, Raffaele
;
Viglia, Giampaolo
; …
- In:
Journal of business research : JBR
171
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014536195
Saved in:
2
The effects of message framing in CSR advertising on consumers' emotions, attitudes, and behavioral intentions
Stadlthanner, Katja Anna
;
Andreu, Luisa
;
Ribeiro, …
- In:
Journal of hospitality marketing & management
31
(
2022
)
7
,
pp. 777-796
Persistent link: https://www.econbiz.de/10013357136
Saved in:
3
Retail crowding : meta-analysis of contextual and cultural moderators
Santini, Fernando de Oliveira
;
Ladeira, Wagner Junior
; …
- In:
Marketing intelligence & planning
40
(
2022
)
1
,
pp. 57-71
Persistent link: https://www.econbiz.de/10013172890
Saved in:
4
Using mindsets to boost health : how construal level and goal pursuit shape health message effectiveness on cessation behaviors
Herter, Márcia Maurer
;
Borges, Adilson
;
Pinto, Diego Costa
- In:
European journal of marketing
56
(
2022
)
12
,
pp. 3197-3226
Persistent link: https://www.econbiz.de/10013457425
Saved in:
5
The effect of ad appeals and message framing on consumer responses to plant-based menu items
Ye, Tian
;
Mattila, Anna S.
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012547725
Saved in:
6
An empathy lens into peer service providers : personal versus commercial hosts
Shuqair, Saleh
;
Pinto, Diego Costa
;
Mattila, Anna S.
- In:
International journal of hospitality management
99
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013328029
Saved in:
7
Discrete emotional responses and face-to-face complaining : the joint effect of service failure type and culture
Luo, Anqi
;
Mattila, Anna S.
- In:
International journal of hospitality management
90
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012300168
Saved in:
8
The impact of customer compassion on face-to-face and online complaints
Hwang, Yoo Hee
;
Mattila, Anna S.
- In:
Journal of hospitality marketing & management
29
(
2020
)
7
,
pp. 848-868
Persistent link: https://www.econbiz.de/10012312156
Saved in:
9
Selling painful yet pleasurable service offerings : an examination of hedonic appeals
Liu, Qing
;
Mattila, Anna S.
;
Bolton, Lisa E.
- In:
Journal of service research : JSR
21
(
2018
)
3
,
pp. 336-352
Persistent link: https://www.econbiz.de/10011916517
Saved in:
10
The impact of fellow consumers’ presence, appeal type, and action observability on consumers’ donation behaviors
Wu, Luorong
;
Gao, Yixing
;
Mattila, Anna S.
- In:
Cornell hospitality quarterly : CQ
58
(
2017
)
2
,
pp. 203-213
Persistent link: https://www.econbiz.de/10011731140
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