//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~language:"eng"
~subject:"Health care"
~type_genre:"Aufsatz im Buch"
~type_genre:"Bibliography included"
~type_genre:"Konferenzbeitrag"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: "Dienstleistungsqualität"
Narrow search
Delete all filters
| 5 applied filters
Year of publication
From:
To:
Subject
All
Health care
Dienstleistungsqualität
742
Service quality
742
Customer satisfaction
153
Kundenzufriedenheit
153
Beziehungsmarketing
112
Relationship marketing
112
Qualitätsmanagement
109
Quality management
108
Consumer behaviour
105
Konsumentenverhalten
105
USA
66
United States
66
Dienstleistungssektor
44
Service industry
44
Theorie
41
Theory
41
Hospital
40
Krankenhaus
40
Product quality
40
Produktqualität
40
Gesundheitswesen
38
Health care system
38
Gesundheitsversorgung
37
Financial audit
29
Wirtschaftsprüfung
29
Customer service
27
Kundenservice
27
Hotel industry
25
Hotellerie
25
Online retailing
25
Online-Handel
25
E-commerce
24
Electronic Commerce
24
Higher education institution
24
Hochschule
24
India
23
Indien
23
Measurement
23
Messung
23
more ...
less ...
Online availability
All
Undetermined
16
Free
1
Type of publication
All
Article
37
Type of publication (narrower categories)
All
Aufsatz im Buch
Bibliography included
Konferenzbeitrag
Article in journal
967
Aufsatz in Zeitschrift
967
Graue Literatur
167
Non-commercial literature
167
Arbeitspapier
153
Working Paper
153
Book section
26
Aufsatzsammlung
12
Collection of articles of several authors
11
Conference paper
11
Hochschulschrift
11
Sammelwerk
11
Thesis
7
Collection of articles written by one author
5
Sammlung
5
Amtsdruckschrift
3
Government document
3
Konferenzschrift
3
Accompanied by computer file
1
Advisory report
1
Bibliografie
1
Case study
1
Conference proceedings
1
Elektronischer Datenträger als Beilage
1
Fallstudie
1
Glossar enthalten
1
Glossary included
1
Gutachten
1
Interview
1
more ...
less ...
Language
All
English
German
12
Author
All
Norton, Edward C.
2
Abouee-Mehrizi, Hossein
1
AlShareef, Mohammed Abdullah
1
Ammenwerth, Elske
1
Baccarani, Claudio
1
Bal, Roland
1
Bera, Sasadhar
1
Boaz, Annette
1
Bongaerts, Robert
1
Bordoloi, Sanjeev K.
1
Breu, Ruth
1
Brito, Sílvio
1
Buys, Pieter
1
Carter, Michael W.
1
Chakraborty, Shibashish
1
Chatterjee, Tonmoy
1
Dahari, Zainurin
1
Das, Jishnu
1
De Walque, Damien
1
De Wilde, July
1
Demir, Seyma
1
Di Pietro, Laura
1
Donatini, Andrea
1
El-Tawansi, Muhammad Abdullah Yassin
1
Elsheikh, Ahmed Mohamed
1
Fielden, Jonathan
1
Folbre, Nancy
1
Fotiadis, Anestis K.
1
French, Fiona
1
Furterer, Sandra L.
1
Gager, Melanie
1
Geppert, Jeffery
1
Godoy Caballero, Ana Luisa
1
Grabowski, David C.
1
Guglielmetti Mugion, Roberta
1
Gupta, Kausik
1
Hammer, Jeffrey
1
Hasegawa, Tomonori
1
Henn, Harald
1
Hussin, Husnayati
1
more ...
less ...
Published in...
All
Journal of health organization and management
3
Health care issues in the United States and Japan
2
The TQM journal : the international review of organizational improvement
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
Accountability and responsibility in health care : issues in addressing an emerging global challenge
1
Business Process Management Workshops : BPM 2009 international workshops, Ulm, Germany, September 7, 2009 ; revised papers
1
Business performance measurement and management
1
Business process management journal
1
Business research : an illustrative guide to practical methodological applications in selected case studies
1
Econometric methods for analyzing economic development
1
Frontiers in the economics of gender
1
Global campaigning initiatives for socio-economic development
1
Global virtual enterprises in cloud computing enviroments
1
Globalism and regional economy
1
Handbook of the economics of population aging ; Volume 1B
1
Health care management science
1
International journal of quality and service sciences
1
International trade and international finance : explorations of contemporary issues
1
Lean systems : applications and case studies in manufacturing, service, and healthcare
1
Phantom ex machina : digital disruption's role in business model transformation
1
Poverty, inequality and evaluation : changing perspectives
1
Public leadership
1
Public services delivery
1
Qualitative versus quantitative research
1
Research handbook on services management
1
Social innovation and entrepreneurship in the fourth sector : sustainable best-practices from across the world
1
South Asian journal of management : SAJM
1
Technology mediated service encounters
1
The Elgar companion to health economics
1
The Oxford handbook of health care management
1
The Oxford handbook of the Indian economy
1
Using discrete choice experiments to value health and health care
1
more ...
less ...
Source
All
ECONIS (ZBW)
37
Showing
1
-
10
of
37
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Developing a channeling framework for healthcare service provider networks for a medical scheme in South Africa
Ward, Elbie
;
Middelberg, Sanlie
;
Buys, Pieter
- In:
Business research : an illustrative guide to practical …
,
(pp. 313-333)
.
2023
Persistent link: https://www.econbiz.de/10014317779
Saved in:
2
Developing Internet of Things-related ISO 10001 Hand Hygiene Privacy Codes in healthcare
Ortiz, María Belén
;
Karapetrovic, Stanislav
- In:
The TQM journal : the international review of …
35
(
2023
)
5
,
pp. 1194-1210
Persistent link: https://www.econbiz.de/10014321611
Saved in:
3
Implications of COVID-19 on operations in healthcare services
Bordoloi, Sanjeev K.
- In:
Research handbook on services management
,
(pp. 212-230)
.
2022
Persistent link: https://www.econbiz.de/10014452632
Saved in:
4
Social innovative approaches on health care : evidence from home hospitalization in Portugal - the Elvas study
Pinto, Deolinda
;
Brito, Sílvio
- In:
Social innovation and entrepreneurship in the fourth …
,
(pp. 159-169)
.
2021
Persistent link: https://www.econbiz.de/10012624180
Saved in:
5
Assessment of care for cultural competence in healthcare services : a systematic rewiev of qualitative studies
Demir, Seyma
;
Usta, Yasemin Yildirim
- In:
Qualitative versus quantitative research
,
(pp. 65-84)
.
2017
Persistent link: https://www.econbiz.de/10011858329
Saved in:
6
Language discordance and technological facilitation in health care service encounters : a contrastive experiment
De Wilde, July
;
Praet, Ellen van
;
Van Vaerenbergh, Yves
- In:
Technology mediated service encounters
,
(pp. 17-43)
.
2019
Persistent link: https://www.econbiz.de/10012057340
Saved in:
7
Providing healthcare services in the virtual environment
Rao, N. Raghavendra
- In:
Global virtual enterprises in cloud computing enviroments
,
(pp. 145-170)
.
2019
Persistent link: https://www.econbiz.de/10012006698
Saved in:
8
The w-HEALTHQUAL : a measurement scale for analyzing patients' satisfaction with primary healthcare
Godoy Caballero, Ana Luisa
;
Murillo Zamorano, Luis Regino
- In:
Global campaigning initiatives for socio-economic …
,
(pp. 108-127)
.
2019
Persistent link: https://www.econbiz.de/10012112355
Saved in:
9
Assessment of patient safety culture : a comparative case study between physicians and nurses
Elsheikh, Ahmed Mohamed
;
AlShareef, Mohammed Abdullah
; …
- In:
Business process management journal
23
(
2017
)
4
,
pp. 792-810
Persistent link: https://www.econbiz.de/10011723274
Saved in:
10
An examination of the association between service convenience flexibility in healthcare delivery systems and patient satisfaction
Kumar, Pradeep
;
Bera, Sasadhar
;
Chakraborty, Shibashish
- In:
South Asian journal of management : SAJM
24
(
2017
)
4
,
pp. 35-54
Persistent link: https://www.econbiz.de/10011888095
Saved in:
1
2
3
4
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->