Language discordance and technological facilitation in health care service encounters : a contrastive experiment
July De Wilde, Ellen Van Praet and Yves Van Vaerenbergh
| Year of publication: |
2019
|
|---|---|
| Authors: | De Wilde, July ; Praet, Ellen van ; Van Vaerenbergh, Yves |
| Published in: |
Technology mediated service encounters. - Amsterdam : John Benjamins Publishing Company, ISBN 978-90-272-0212-3. - 2019, p. 17-43
|
| Subject: | mHealth | TMC (technology-mediated communication) | TFC (technology-faciliated communication) | service encounter | service quality | SERVQUAL | two-groups between-subjects experiment | mixed method | multilingualism | Dienstleistungsqualität | Service quality | Kommunikation | Communication | Sprache | Language | Kundenzufriedenheit | Customer satisfaction | Kundenservice | Customer service | Gesundheitsversorgung | Health care |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz im Buch ; Book section |
| Language: | English |
| Other identifiers: | 10.1075/pbns.300.01dew [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012057340