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~language:"eng"
~subject:"Qualifikation"
~subject:"Relationship marketing"
~type_genre:"Book section"
~type_genre:"Ratgeber"
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Leveraging AI and emotional intelligence in contemporary business organizations
2
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Consumer brand relationships : meaning, measuring, managing
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E-collaboration ; Vol. 3
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Economics and Finance Readings : Selected Papers from Asia-Pacific Conference on Economics & Finance, 2021
1
Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work
1
Handbook of research on retailer-consumer relationship development
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Human factors and ergonomics in consumer product design : uses and applications
1
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Marketing and mobile financial services : a global perspective on digital banking consumer behaviour
1
Marketing in the socially-networked world : challenges of emerging, stagnant & resurgent markets ; AMA Summer Educators' Conference 2012 ; AMA educators' proceedings Volume 23 ; Chicago, Illinois, USA, 17 - 19 August 2012
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Rethink - the corporate network
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Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
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Service design and delivery
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Strong brands, strong relationships
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The Oxford handbook of positive organizational scholarship
1
The handbook of communication engagement
1
Transforming organizations through flexible systems management
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Empathy, communication skills, and emotions : a reflection through the organizational perspective
Andrade, José Ricardo
- In:
Leveraging AI and emotional intelligence in …
,
(pp. 23-42)
.
2024
Persistent link: https://www.econbiz.de/10014465915
Saved in:
2
Emotional intelligence : a foundation of business management
Mehra, Richa Kapoor
- In:
Leveraging AI and emotional intelligence in …
,
(pp. 43-59)
.
2024
Persistent link: https://www.econbiz.de/10014465918
Saved in:
3
Text analytics of service customer reviews and feedback : understanding customers' emotions and cognition in the hospitality industry
Zhang, Jie
;
Han, Spring H.
;
Verma, Rohit
- In:
Research handbook on services management
,
(pp. 275-294)
.
2022
Persistent link: https://www.econbiz.de/10014452656
Saved in:
4
Impact of user participation behavior and participation emotion on quality of users' ideas in the virtual brand community
Gao, Xin
;
Xu, Guangyi
;
Wang, Gesi
;
Xu, Jianzhong
- In:
Economics and Finance Readings : Selected Papers from …
,
(pp. 69-84)
.
2022
Persistent link: https://www.econbiz.de/10013369882
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5
Sentiment analysis : an effective way of interpreting consumer's inclinations towards a brand
Tiruwa, Anurag
;
Yadav, Rajan
;
Suri, P. K.
- In:
Transforming organizations through flexible systems …
,
(pp. 205-219)
.
2020
Persistent link: https://www.econbiz.de/10012127718
Saved in:
6
How emotions are considered crucial on an omnichannel banking environment in gaining customer loyalty
Haapio, Hannele
- In:
Marketing and mobile financial services : a global …
,
(pp. 50-69)
.
2019
Persistent link: https://www.econbiz.de/10012003483
Saved in:
7
Emotional engagement in a new marketing communication environment
Chan-Olmsted, Sylvia M.
;
Wolter, Lisa-Charlotte
- In:
The handbook of communication engagement
,
(pp. 421-437)
.
2018
Persistent link: https://www.econbiz.de/10011871824
Saved in:
8
From market relations to romantic ties : the tests of internet dating
Kessous, Emmanuel
- In:
Markets and the arts of attachment
,
(pp. 147-161)
.
2017
Persistent link: https://www.econbiz.de/10011664986
Saved in:
9
Role of brand love in consumer brand relationships
Albert, Noël
;
Merunka, Dwight
- In:
Consumer brand relationships : meaning, measuring, managing
,
(pp. 15-30)
.
2015
Persistent link: https://www.econbiz.de/10011279727
Saved in:
10
Using relationship metaphors to understand and track brands
Wittenbraker, John
;
Zeitoun, Helen
;
Fournier, Susan
- In:
Strong brands, strong relationships
,
(pp. 360-375)
.
2015
Persistent link: https://www.econbiz.de/10011316649
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