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~person:"Aal, Kotaiba"
~person:"Candi, Marina"
~subject:"Service industry"
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Service industry
Dienstleistung
2
Dienstleistungsinnovation
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2
Service innovation
2
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2
Betriebliche Wertschöpfung
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Professional service firms
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Service concept
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Service management
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Aal, Kotaiba
Candi, Marina
Jaakkola, Elina
5
Edvardsson, Bo
4
McColl-Kennedy, Janet R.
4
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4
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3
Bowen, David E.
2
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Helkkula, Anu
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Kristensson, Per
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Mahr, Dominik
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Parasuraman, A.
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Batat, Wided
1
Bateson, John E. G.
1
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1
Beltagui, Ahmad
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Journal of service management
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ECONIS (ZBW)
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Innovation in service ecosystems : an empirical study of the integration of values, brands, service systems and experience rooms
Aal, Kotaiba
;
Di Pietro, Laura
;
Edvardsson, Bo
;
Renzi, …
- In:
Journal of service management
27
(
2016
)
4
,
pp. 619-651
Persistent link: https://www.econbiz.de/10011563721
Saved in:
2
Setting the stage for service experience : design strategies for functional services
Beltagui, Ahmad
;
Candi, Marina
;
Riedel, Johann
- In:
Journal of service management
27
(
2016
)
5
,
pp. 751-772
Persistent link: https://www.econbiz.de/10011553130
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