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~person:"Abouee-Mehrizi, Hossein"
~person:"Luu Trong Tuan"
~person:"Mariani, Marcello M."
~subject:"Service quality"
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Service quality
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Abouee-Mehrizi, Hossein
Luu Trong Tuan
Mariani, Marcello M.
Pizam, Abraham
4
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3
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3
Miao, Li
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Sparks, Beverley
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ʿAlāʾ-ad-Dīnī, Pūyā
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Health care management science
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International journal of contemporary hospitality management
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International journal of hospitality management
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Tourism management : research, policies, practice
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ECONIS (ZBW)
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1
Group diversity and employee service innovative behavior in the hospitality industry : a multilevel model
Yang, Mingjun
;
Luu Trong Tuan
;
Qian, David
- In:
International journal of contemporary hospitality management
34
(
2022
)
2
,
pp. 808-835
Persistent link: https://www.econbiz.de/10013164503
Saved in:
2
The role of language in the online evaluation of hospitality service encounters : an empirical study
Mariani, Marcello M.
;
Borghi, Matteo
;
Kazakov, Sergey
- In:
International journal of hospitality management
78
(
2019
),
pp. 50-58
Persistent link: https://www.econbiz.de/10012012699
Saved in:
3
Driving employees to serve customers beyond their roles in the Vietnamese hospitality industry : the roles of paternalistic leadership and discretionary HR practices
Luu Trong Tuan
- In:
Tourism management : research, policies, practice
69
(
2018
),
pp. 132-144
Persistent link: https://www.econbiz.de/10011903424
Saved in:
4
Can hospitals compete on quality?
Sadat, Somayeh
;
Abouee-Mehrizi, Hossein
;
Carter, Michael W.
- In:
Health care management science
18
(
2015
)
3
,
pp. 376-388
Persistent link: https://www.econbiz.de/10011341693
Saved in:
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