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~person:"Adjei, Mavis T."
~person:"Bradley, Graham L."
~source:"econis"
~subject:"Consumer behaviour"
~subject:"Online-Handel"
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Consumer behaviour
Online-Handel
Social Web
8
Social web
8
Konsumentenverhalten
6
Online retailing
6
Internet marketing
5
Online-Marketing
5
Viral marketing
5
Virales Marketing
5
Beziehungsmarketing
4
Relationship marketing
4
Customer satisfaction
3
Kundenzufriedenheit
3
Beschwerdemanagement
2
Complaint management
2
Corporate reputation
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Dienstleistungsqualität
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Firmenimage
2
Online reviews
2
Service quality
2
Social media
2
Amazon.com Inc.
1
Brand
1
Brand management
1
Confidence
1
Consumer inferences
1
Customer complaints
1
Customer concern
1
Customer engagement
1
Customer interactions
1
Customer online reviews
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E-WOM
1
E-commerce
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E-complaints
1
Electronic Commerce
1
Electronic word of mouth
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Gastronomie
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Hotel industry
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Hotellerie
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Adjei, Mavis T.
Bradley, Graham L.
Filieri, Raffaele
19
Dwivedi, Yogesh Kumar
18
Martínez-López, Francisco J.
15
Law, Chun Hung Roberts
14
Loureiro, Sandra Maria Correia
14
Flavián Blanco, Carlos
13
Hollebeek, Linda D.
13
Hajli, Nick
12
Rita, Paulo
11
Casaló, Luis V.
10
Gázquez-Abad, Juan Carlos
10
Ranfagni, Silvia
10
Bigné Alcañiz, J. Enrique
9
Füller, Johann
9
Hennig-Thurau, Thorsten
9
Seo, Yuri
9
Stephen, Andrew T.
9
Usman, Osly
9
Veloutsou, Cleopatra
9
Akram, Umair
8
Dholakia, Utpal M.
8
Harrigan, Paul
8
Heinemann, Gerrit
8
Ko, Eunju
8
Kumar, Jitender
8
Kumar, Vikas
8
Liang, Sai
8
Luo, Xueming
8
Ozuem, Wilson
8
Pavlou, Paul A.
8
Schivinski, Bruno
8
Sohail, M. Sadiq
8
Wallace, Elaine
8
Bilgihan, Anil
7
Conduit, Jodie
7
Ghose, Anindya
7
Gu, Bin
7
Lorenzo-Romero, Carlota
7
Martinez, Luis F.
7
Pittman, Matthew
7
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International journal of contemporary hospitality management
1
Journal of consumer behaviour : an international research review
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of marketing theory and practice
1
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
1
Journal of the Academy of Marketing Science
1
MIT sloan management review
1
Tourism management : research, policies, practice
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ECONIS (ZBW)
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1
Enhancing consumer online reviews : the role of moral identity
Adjei, Mavis T.
;
Zhang, Nan
;
Bagherzadeh, Ramin
; …
- In:
Journal of research in interactive marketing : …
17
(
2023
)
1
,
pp. 110-125
Persistent link: https://www.econbiz.de/10013536283
Saved in:
2
A "Triple A" typology of responding to negative consumer-generated online reviews
Sparks, Beverley
;
Bradley, Graham L.
- In:
Journal of hospitality & tourism research : JHTR ; the …
41
(
2017
)
6
,
pp. 719-745
Persistent link: https://www.econbiz.de/10011736938
Saved in:
3
The collateral damage of C2C communications on social networking sites : the moderating role of firm responsiveness and perceived fairness
Adjei, Mavis T.
;
Nowlin, Edward L.
;
Ang, Tyson
- In:
Journal of marketing theory and practice
24
(
2016
)
2
,
pp. 166-185
Persistent link: https://www.econbiz.de/10011489607
Saved in:
4
Responding to negative online reviews : the effects of hotel responses on customer inferences of trust and concern
Sparks, Beverley
;
So, Kevin Kam Fung
;
Bradley, Graham L.
- In:
Tourism management : research, policies, practice
53
(
2016
),
pp. 74-85
Persistent link: https://www.econbiz.de/10011440024
Saved in:
5
The stress of anonymous online reviews: a conceptual model and research agenda
Bradley, Graham L.
;
Sparks, Beverley
;
Weber, Karin
- In:
International journal of contemporary hospitality management
27
(
2015
)
5
,
pp. 739-755
Persistent link: https://www.econbiz.de/10011405107
Saved in:
6
Watch out : themes in timepiece communities of counterfeit consumption
Key, Thomas M.
;
Boostrom, Robert E.
;
Adjei, Mavis T.
; …
- In:
Journal of consumer behaviour : an international …
12
(
2013
)
4
,
pp. 307-317
Persistent link: https://www.econbiz.de/10009780517
Saved in:
7
Enhancing relationships with customers through online brand communities
Adjei, Mavis T.
;
Noble, Charles H.
;
Noble, Stephanie M.
- In:
MIT sloan management review
53
(
2011/12
)
4
,
pp. 22-24
Persistent link: https://www.econbiz.de/10009567587
Saved in:
8
The influence of C2C communications in online brand communities on customer purchase behavior
Adjei, Mavis T.
;
Noble, Stephanie M.
;
Noble, Charles H.
- In:
Journal of the Academy of Marketing Science
38
(
2010
)
5
,
pp. 634-653
Persistent link: https://www.econbiz.de/10008747764
Saved in:
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