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~person:"Akhtar, Nadeem"
~subject:"Service quality"
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Service quality
Beschwerdemanagement
3
Complaint management
3
Dienstleistungsqualität
3
Salespeople
3
Service recovery performance
3
Verkaufspersonal
3
Ambidextrous organization
2
B-to-B-Marketing
2
Business-to-business marketing
2
Führungsstil
2
Leadership style
2
Manager trust in salesperson
2
Organisationale Ambidextrie
2
Selling
2
Verkauf
2
Aggressive sales management
1
Ambidextrous leadership
1
Arbeitsverhalten
1
B2B selling
1
Business ethics
1
Confidence
1
Controlling
1
Customer satisfaction
1
Customer-directed OCB
1
Deep acting
1
Ethical leadership
1
Kundenzufriedenheit
1
Leadership
1
Lieferantenmanagement
1
Management control
1
Multilevel analysis
1
Organisatorischer Wandel
1
Organizational change
1
Personalführung
1
Resistance to change
1
Salesforce control system
1
Salesperson polychronicity
1
Service innovation capability
1
Service-sales ambidexterity
1
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Akhtar, Nadeem
Ahearne, Michael
5
Rapp, Adam
4
Udayana, Ida Bagus Nyoman
4
Ahmad, Bilal
3
Bachrach, Daniel G.
3
Boukis, Achilleas
3
Farida, Naili
3
Lam, Son K.
3
Auh, Seigyoung
2
Babakus, Emin
2
Coelho, Filipe
2
Daunt, Kate L.
2
Ellinger, Alexander E.
2
Elmadağ Baş, Ayşe Banu
2
Erbel, Christiane
2
Fichtel, Sina
2
Fisher, Michelle
2
Haddad, Abeer
2
Han, Jie Hui
2
Keh, Hean Tat
2
Kittinger, Alexander
2
Koritos, Christos
2
Li, Xuan
2
Liu, Da
2
Luu Trong Tuan
2
Mejía-Vásquez, Pericles Ramón
2
Mengüç, Bülent
2
Mullins, Ryan R.
2
Papastathopoulos, Avraam
2
Pornpitakpan, Chanthika
2
Ren, Run
2
Silva, Sheila Serafim da
2
Stiller, Michael
2
Sánchez-Gómez, Roberto
2
Vázquez-Suárez, Luis
2
Wieseke, Jan
2
Yavas, Ugur
2
Adams, Frank G.
1
Agnihotri, Raj
1
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Asia Pacific journal of marketing and logistics
2
Industrial marketing management : the international journal for industrial and high-tech firms
1
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ECONIS (ZBW)
3
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Does polychronicity among sales employees develop B2B service recovery? : a dual assessment through ambidextrous leadership
Ahmad, Bilal
;
Yuan, Jingbo
;
Akhtar, Nadeem
;
Waheed, Abdul
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
11
,
pp. 2785-2807
Persistent link: https://www.econbiz.de/10014430285
Saved in:
2
Does service-sales ambidexterity matter in business-to-business service recovery? : a perspective through salesforce control system
Ahmad, Bilal
;
Liu, Da
;
Akhtar, Nadeem
;
Siddiqi, Umar Iqbal
- In:
Industrial marketing management : the international …
102
(
2022
),
pp. 351-363
Persistent link: https://www.econbiz.de/10013259101
Saved in:
3
Identifying aggressive versus ethical sales supervision in B2B service recovery : a multilevel perspective
Ahmad, Bilal
;
Liu, Da
;
Akhtar, Nadeem
;
Akbar, Muhammad …
- In:
Asia Pacific journal of marketing and logistics
34
(
2022
)
10
,
pp. 2331-2349
Persistent link: https://www.econbiz.de/10013553003
Saved in:
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