//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Al-Hawari, Mohd Ahmad"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Mystery shopping"
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Dienstleistungsqualität
6
Service quality
6
Beziehungsmarketing
4
Relationship marketing
4
United Arab Emirates
4
Vereinigte Arabische Emirate
4
Personal banking
3
Privatkundengeschäft
3
Bank
2
Brand image
2
Customer satisfaction
2
Electronic Banking
2
Electronic banking
2
Kundenzufriedenheit
2
Markenimage
2
Abusive supervision
1
Airline
1
Arbeitsverhalten
1
Arbeitszufriedenheit
1
Bankgeschäft
1
Banking services
1
Banks
1
Capacity to satisfy customers
1
Confidence
1
Consumer behaviour
1
Coping strategy
1
Coping-Strategie
1
Customer incivility
1
Customer service
1
Emotion
1
Emotional exhaustion
1
Fluggesellschaft
1
Job satisfaction
1
Konsumentenverhalten
1
Kundenservice
1
Loyalty
1
Online booking system
1
Online-Buchungssystem
1
Personality psychology
1
Personality traits
1
more ...
less ...
Online availability
All
Undetermined
1
Type of publication
All
Article
6
Type of publication (narrower categories)
All
Article in journal
6
Aufsatz in Zeitschrift
6
Language
All
English
6
Author
All
Al-Hawari, Mohd Ahmad
Siciliani, Luigi
73
Propper, Carol
52
Bruhn, Manfred
49
Straume, Odd Rune
49
Hanushek, Eric Alan
45
Rivkin, Steven G.
43
Han, Heesup
42
Prybutok, Victor R.
40
Mattila, Anna S.
39
Gravelle, Hugh
35
Brekke, Kurt R.
34
Prentice, Catherine
32
Pathak, Parag A.
29
Hanushek, Eric A.
28
Rockoff, Jonah E.
28
Staiger, Douglas
28
McColl-Kennedy, Janet R.
27
Shahin, Arash
27
Usman, Osly
27
Figlio, David N.
26
Edvardsson, Bo
24
Kane, Thomas J.
24
Van Reenen, John
23
Knechel, W. Robert
22
Gaynor, Martin
21
Grabowski, David C.
21
Gruber, Jonathan
21
Li, Chan
21
Sharma, Piyush
21
Sparks, Beverley
21
Das, Jishnu
20
Kain, John F.
20
Balaji, M. S.
19
Michas, Paul N.
19
Benkenstein, Martin
18
Chi, Wuchun
18
Lisic, Ling Lei
18
Omer, Thomas C.
18
Wirtz, Jochen
18
Witell, Lars
18
more ...
less ...
Published in...
All
Asia Pacific journal of marketing and logistics
1
International journal of electronic customer relationship management : IJECRM
1
International journal of services and operations management
1
Journal of business and psychology
1
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
1
The international journal of bank marketing : IJBM
1
Source
All
ECONIS (ZBW)
6
Showing
1
-
6
of
6
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Do frontline employees cope effectively with abusive supervision and customer incivility? : testing the effect of employee resilience
Al-Hawari, Mohd Ahmad
;
Bani-Melhem, Shaker
;
Quratulain, …
- In:
Journal of business and psychology
35
(
2020
)
2
,
pp. 223-240
Persistent link: https://www.econbiz.de/10012226862
Saved in:
2
How the personality of retail bank customers interferes with the relationship between service quality and loyalty
Al-Hawari, Mohd Ahmad
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
1
,
pp. 41-57
Persistent link: https://www.econbiz.de/10010530075
Saved in:
3
What hooks customers into using online reservation portals : a multichannel perspective
Al-Hawari, Mohd Ahmad
- In:
International journal of electronic customer …
7
(
2013
)
1
,
pp. 1-20
Persistent link: https://www.econbiz.de/10009783144
Saved in:
4
Employees or technology-based services : a practical study of predicting brand equity within the UAE retail banking context
Al-Hawari, Mohd Ahmad
;
Al-Hawari, Maen Ahmad
- In:
International journal of services and operations management
14
(
2013
)
3
,
pp. 298-320
Persistent link: https://www.econbiz.de/10009720979
Saved in:
5
Automated service quality as a predictor of customers' commitment : a practical study within the UAE retail banking context
Al-Hawari, Mohd Ahmad
- In:
Asia Pacific journal of marketing and logistics
23
(
2011
)
3
,
pp. 346-366
Persistent link: https://www.econbiz.de/10009269525
Saved in:
6
Do online services contribute to establishing brand equity within the retail banking context?
Al-Hawari, Mohd Ahmad
- In:
Journal of relationship marketing : innovations & …
10
(
2011
)
3
,
pp. 145-166
Persistent link: https://www.econbiz.de/10009356128
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->