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~person:"Al-Natour, Sameh"
~person:"Fernández-Cejas, Miguel"
~person:"Grewal, Dhruv"
~person:"Krafft, Manfred"
~person:"Van den Poel, Dirk"
~subject:"Management-Informationssystem"
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Search: subject:"Beziehungsmarketing"
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Management-Informationssystem
Beziehungsmarketing
105
Relationship marketing
105
Consumer behaviour
27
Konsumentenverhalten
27
Einzelhandel
16
Retail trade
16
Theorie
13
Theory
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11
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Al-Natour, Sameh
Fernández-Cejas, Miguel
Grewal, Dhruv
Krafft, Manfred
Van den Poel, Dirk
Coussement, Kristof
4
Habryn, François
3
Ajaka, Jassem
2
Boulton, Richard
2
Lau, Henry
2
Salloum, Charbel
2
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2
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1
Acar, A. Zafer
1
Arens, Thomas
1
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1
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1
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1
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1
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1
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1
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1
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1
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Working paper series / Universiteit Gent, Faculteit Economie en Bedrijfskunde
2
Business & information systems engineering
1
Decision sciences : DS
1
Decision support systems : DSS ; the international journal
1
European journal of operational research : EJOR
1
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
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Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
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ECONIS (ZBW)
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CURIE : towards an ontology and enterprise architecture of a CRM conceptual model
Fernández-Cejas, Miguel
;
Pérez-González, Carlos J.
; …
- In:
Business & information systems engineering
64
(
2022
)
5
,
pp. 615-643
Persistent link: https://www.econbiz.de/10013445686
Saved in:
2
Special issue on big data technology-briven CRM & artificial intelligence
Krafft, Manfred
(
ed.
);
Sajtos, Laszlo
(
ed.
); …
-
2020
Persistent link: https://www.econbiz.de/10012299818
Saved in:
3
CRM in social media : predicting increases in Facebook usage frequency
Ballings, Michel
;
Van den Poel, Dirk
- In:
European journal of operational research : EJOR
244
(
2015
)
1
,
pp. 248-260
Persistent link: https://www.econbiz.de/10010531944
Saved in:
4
Integrating the voice of customers through call center emails into a decision support system for churn prediction
Coussement, Kristof
(
contributor
); …
-
2008
Persistent link: https://www.econbiz.de/10003649170
Saved in:
5
Improving customer attrition prediction by integrating emotions from client/company interaction emails and evaluating multiple classifiers
Coussement, Kristof
(
contributor
); …
-
2008
Persistent link: https://www.econbiz.de/10003787798
Saved in:
6
Improving customer complaint management by automatic email classification using linguistic style features as predictors
Coussement, Kristof
;
Van den Poel, Dirk
- In:
Decision support systems : DSS ; the international journal
44
(
2007/08
)
4
,
pp. 870-882
Persistent link: https://www.econbiz.de/10003670799
Saved in:
7
Integrating the voice of customers through call center emails into a decision support system for churn prediction
Coussement, Kristof
;
Van den Poel, Dirk
- In:
Information & management : the internat. journal of …
45
(
2008
)
3
,
pp. 164-174
Persistent link: https://www.econbiz.de/10003722273
Saved in:
8
The effects of process and outcome similarity on users' evaluations of decision aids
Al-Natour, Sameh
;
Benbasat, Izak
;
Cenfetelli, Ronald T.
- In:
Decision sciences : DS
39
(
2008
)
2
,
pp. 175-211
Persistent link: https://www.econbiz.de/10003723152
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