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~person:"Al-nassar, Bilal Ali Yaseen"
~person:"Swaminathan, Srinivasan"
~subject:"E-commerce"
~subject:"e-satisfaction"
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E-commerce
e-satisfaction
Customer satisfaction
5
Electronic Commerce
5
Kundenzufriedenheit
5
Beziehungsmarketing
4
Relationship marketing
4
Dienstleistungsqualität
2
Innovation adoption
2
Innovationsakzeptanz
2
Jordan
2
Jordanien
2
Mobile communications
2
Mobilkommunikation
2
Online retailing
2
Online-Handel
2
Service quality
2
TAM
2
e-CRM performance
2
e-customer relationship management
2
technology acceptance model
2
China
1
Confidence
1
Consumer behaviour
1
Customer service
1
Data protection
1
Datenschutz
1
E-loyalty
1
EOU
1
ESQ
1
FIC
1
Fragebogen
1
Konsumentenverhalten
1
Kundenservice
1
Mobile phone
1
Mobiltelefon
1
Partial least squares
1
Partielle kleinste Quadrate
1
Questionnaire
1
United States
1
Vertrauen
1
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Al-nassar, Bilal Ali Yaseen
Swaminathan, Srinivasan
Anderson, Rolph E.
4
Rohman, Fatchur
4
Usman, Osly
4
Bang, Nguyen
3
Betz, Jürgen
3
Hammerschmidt, Maik
3
Khan, Mohammed Naved
3
Lee, Jeoung Yul
3
Leeuwen, Eveline S. van
3
Leonard, Lori N. K.
3
Mariani, Marcello M.
3
Marimon, Frederic
3
Matos, Celso Augusto de
3
Mohd-Any, Amrul Asraf
3
Muathe, Stephen
3
Mutum, Dilip S.
3
Mwencha, Peter
3
Neuts, Bart
3
Pereira, Hélia Gonçalves
3
Prybutok, Victor R.
3
Ricard, Line
3
Rodríguez-Díaz, Manuel
3
Román, Sergio
3
Romão, João
3
Sachan, Amit
3
Silva, Susana C.
3
Su, Jiafu
3
Zhang, Yu
3
Abdul Rahman
2
Adhikari, Arnab
2
Aggarwal, Aanchal
2
Ahmad, Asad
2
Anshu, Kumari
2
Arora, Richa
2
Arsalan Najmi
2
Ba, Sulin
2
Bala, Pradip Kumar
2
Bauer, Hans H.
2
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International journal of electronic customer relationship management : IJECRM
2
Journal of marketing channels : ... distribution systems, strategy, and management
2
Journal of marketing theory and practice
1
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ECONIS (ZBW)
5
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1
The impact of e-service quality and ease of use of e-customer relationship management : a study of mobile phone services in Jordan
Al-nassar, Bilal Ali Yaseen
- In:
International journal of electronic customer …
13
(
2021
)
2
,
pp. 146-165
Persistent link: https://www.econbiz.de/10012939797
Saved in:
2
Building loyalty in e-commerce : impact of business and customer characteristics
Swaminathan, Srinivasan
;
Anderson, Rolph E.
;
Song, Lei
- In:
Journal of marketing channels : ... distribution …
25
(
2018
)
1/2
,
pp. 22-35
Persistent link: https://www.econbiz.de/10012119161
Saved in:
3
Differences in customers' online service satisfaction across cultures : the role of thinking style
Song, Lei
;
Swaminathan, Srinivasan
;
Anderson, Rolph E.
- In:
Journal of marketing channels : ... distribution …
22
(
2015
)
1
,
pp. 52-61
Persistent link: https://www.econbiz.de/10010503349
Saved in:
4
The customer trust and customer commitment of e-customer relationship management : study at Jordan of mobile phone services
Al-nassar, Bilal Ali Yaseen
- In:
International journal of electronic customer …
9
(
2015
)
1
,
pp. 33-55
Persistent link: https://www.econbiz.de/10011575147
Saved in:
5
Customer satisfaction and loyalty in e-markets : a PLS path modeling approach
Anderson, Rolph E.
;
Swaminathan, Srinivasan
- In:
Journal of marketing theory and practice
19
(
2011
)
2
,
pp. 221-234
Persistent link: https://www.econbiz.de/10008989389
Saved in:
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