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~person:"Albrecht, Carmen-Maria"
~person:"Kunz, Werner"
~subject:"Konsumentenverhalten"
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Konsumentenverhalten
Consumer behaviour
4
Beziehungsmarketing
3
Relationship marketing
3
Causal attribution
2
Customer-employee interaction
2
Interaction environment
2
Motivation
2
Positive and negative interactional service experience
2
Age group
1
Altersgruppe
1
Baby Boomers
1
Brand
1
Brand management
1
Brand page
1
Brands
1
Cohort analysis
1
Confidence
1
Customer satisfaction
1
Customer‐brand relationship
1
Dienstleistungsqualität
1
Engagement
1
Facebook
1
Generational cohorts
1
Interactive media
1
Interaktive Medien
1
Internet
1
Kohortenanalyse
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Kundenzufriedenheit
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Markenartikel
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Markenführung
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Millennials
1
Online retailing
1
Online services
1
Online trust
1
Online-Handel
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Service quality
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Social Web
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Social web
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Trust
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Albrecht, Carmen-Maria
Kunz, Werner
Aksoy, Lerzan
7
Keiningham, Timothy
5
Wirtz, Jochen
5
Bloemer, Johanna M.
4
Malthouse, Edward C.
4
Mattila, Anna S.
4
Buoye, Alexander
3
Cooil, Bruce
3
Hammedi, Wafa
3
Lariviere, Bart
3
Edvardsson, Bo
2
Gruber, Thorsten
2
Hammerschmidt, Maik
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Hillebrand, Bas
2
Hollebeek, Linda D.
2
Joosten, Herm
2
Kandampully, Jay
2
Keiningham, Timothy Lee
2
Lemmink, Jos
2
Leroi-Werelds, Sara
2
Lin, Jiun-sheng Chris
2
Meyer, Anton
2
Ramaseshan, B.
2
Rust, Roland T.
2
Sparks, Beverley
2
Tronvoll, Bård
2
Wu, Luorong
2
Ahuvia, Aaron
1
Akaka, Melissa Archpru
1
Akpinar, Ezgi
1
Al-Jabri, Ibrahim M.
1
Alkire, Linda
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Allsopp, Jason
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Ambika, Anupama
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Ambtman, Anouk den
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Aslan, Marjan
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Bartsch, Silke
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Batat, Wided
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Journal of service management
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ECONIS (ZBW)
3
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1
Customer response to interactional service experience : the role of interaction environment
Albrecht, Carmen-Maria
;
Hattula, Stefan
;
Bornemann, Torsten
- In:
Journal of service management
27
(
2016
)
5
,
pp. 704-729
Persistent link: https://www.econbiz.de/10011553119
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2
Trust development in e-services : a cohort analysis of Millennials and Baby Boomers
Obal, Michael
;
Kunz, Werner
- In:
Journal of service management
24
(
2013
)
1
,
pp. 45-63
Persistent link: https://www.econbiz.de/10009728599
Saved in:
3
How to transform consumers into fans of your brand
Jahn, Benedikt
;
Kunz, Werner
- In:
Journal of service management
23
(
2012
)
3
,
pp. 344-361
Persistent link: https://www.econbiz.de/10009619164
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