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~person:"Alcántara-Alcover, Enrique"
~person:"Bai, Billy"
~person:"Johnston, Robert"
~subject:"Customer satisfaction"
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Customer satisfaction
Dienstleistungsmanagement
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Service management
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Alcántara-Alcover, Enrique
Bai, Billy
Johnston, Robert
Gouthier, Matthias H. J.
3
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Cheung, Fung Yi Millissa
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International journal of hospitality management
2
Managing service quality : MSQ ; an international journal
1
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ECONIS (ZBW)
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1
A systematic review of AI technology-based service encounters : implications for hospitality and tourism operations
Li, Minglong
;
Yin, Dexiang
;
Qiu, Hailian
;
Bai, Billy
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012547997
Saved in:
2
Purpose of stay and willingness to stay as dimensions to identify and evaluate hotel experiences
Alcántara-Alcover, Enrique
;
Artacho-Ramírez, Miguel Ángel
- In:
International journal of hospitality management
33
(
2013
),
pp. 357-365
Persistent link: https://www.econbiz.de/10009746344
Saved in:
3
The customer experience : a road-map for improvement
Johnston, Robert
;
Kong, Xiangyu
- In:
Managing service quality : MSQ ; an international journal
21
(
2011
)
1
,
pp. 5-24
Persistent link: https://www.econbiz.de/10008989023
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