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~person:"Ali, Faizan"
~person:"Dedeoğlu, Bekir Bora"
~person:"Sparks, Beverley"
~subject:"Arbeitszufriedenheit"
~subject:"Customer satisfaction"
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Search: subject_exact:"Pension (Tourismus)"
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Arbeitszufriedenheit
Customer satisfaction
Hotel industry
27
Hotellerie
27
Dienstleistungsqualität
15
Service quality
15
Consumer behaviour
13
Konsumentenverhalten
13
Kundenzufriedenheit
13
Tourism employees
6
Tourismusberufe
6
Arbeitsverhalten
5
Confidence
5
Vertrauen
5
Work behaviour
5
Emotion
4
Perception
4
Wahrnehmung
4
resort hotels
4
Beschwerdemanagement
3
Beziehungsmarketing
3
Complaint management
3
Corporate Social Responsibility
3
Corporate social responsibility
3
Employee retention
3
Job satisfaction
3
Mitarbeiterbindung
3
Relationship marketing
3
Viral marketing
3
Virales Marketing
3
customer satisfaction
3
scale development
3
Airline
2
Arbeitskräfte
2
Arbeitsleistung
2
Arbeitsmobilität
2
Brand image
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Brand loyalty
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China
2
Customer value
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15
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Ali, Faizan
Dedeoğlu, Bekir Bora
Sparks, Beverley
Karatepe, Osman M.
30
Han, Heesup
28
Kim, Woo Gon
10
Jung, Hyo Sun
9
Kim, Seongseop
9
Torres, Edwin N.
9
Yoon, Hye Hyun
9
Hyun, Sunghyup Sean
7
Kim, Jinkyung Jenny
7
Law, Chun Hung Roberts
7
Grobelna, Aleksandra
6
Yu, Jongsik
6
Caber, Meltem
5
Cobanoglu, Cihan
5
Huan, Tzung-cheng
5
Jeong, Miyoung
5
Lee, Jin-soo
5
Qu, Hailin
5
So, Kevin Kam Fung
5
Wang, Yao-Chin
5
Xu, Xun
5
Albayrak, Tahir
4
Amin, Muslim
4
Ariffin, Ahmad Azmi M.
4
Cheung, Catherine
4
Daskin, Mustafa
4
El-Bayoumi Salem, Islam
4
Fu, Xiaoxiao
4
Gursoy, Dogan
4
Hu, Feng
4
Kim, Mi Ran
4
Kim, Peter Beomcheol
4
Knutson, Bonnie J.
4
Lee, Minwoo
4
Li, Jun
4
Mohsin, Asad
4
Morrison, Alastair M.
4
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Journal of travel and tourism marketing
4
Journal of hospitality marketing & management
3
International journal of contemporary hospitality management
2
International journal of hospitality management
2
Journal for global business advancement : JGBA
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Tourism management : research, policies, practice
1
Tourism management perspectives : TMP
1
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ECONIS (ZBW)
15
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1
The effect of customer incivility on employees' work effort and intention to quit : mediating role of job satisfaction
Doğantekin, Ali
;
Boǧan, Erhan
;
Dedeoğlu, Bekir Bora
- In:
Tourism management perspectives : TMP
45
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014283435
Saved in:
2
Job insecurity, subjective well-being and job performance : the moderating role of psychological capital
Darvishmotevali, Mahlagha
;
Ali, Faizan
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012241754
Saved in:
3
Why should hotels go green? : insights from guests experience in green hotels
Merli, Roberto
;
Preziosi, Michele
;
Acampora, Alessia
; …
- In:
International journal of hospitality management
81
(
2019
),
pp. 169-179
Persistent link: https://www.econbiz.de/10012128332
Saved in:
4
Understanding guest tolerance and the role of cultural familiarity in hotel service failures
Trianasari, Nana
;
Butcher, Ken
;
Sparks, Beverley
- In:
Journal of hospitality marketing & management
27
(
2018
)
1
,
pp. 21-40
Persistent link: https://www.econbiz.de/10011848315
Saved in:
5
The effects of perceived behavioral integrity of supervisors on employee outcomes : moderating effects of tenure
Boğan, Erhan
;
Dedeoğlu, Bekir Bora
- In:
Journal of hospitality marketing & management
26
(
2017
)
5
,
pp. 511-531
Persistent link: https://www.econbiz.de/10011754009
Saved in:
6
Responding to negative online reviews : the effects of hotel responses on customer inferences of trust and concern
Sparks, Beverley
;
So, Kevin Kam Fung
;
Bradley, Graham L.
- In:
Tourism management : research, policies, practice
53
(
2016
),
pp. 74-85
Persistent link: https://www.econbiz.de/10011440024
Saved in:
7
Influence of experiences on memories, satisfaction and behavioral intentions : a study of creative tourism
Ali, Faizan
;
Ryu, Kisang
;
Kashif Hussain
- In:
Journal of travel and tourism marketing
33
(
2016
)
1/3
,
pp. 85-100
Persistent link: https://www.econbiz.de/10011484657
Saved in:
8
Same but different : Chinese-American and Mainland Chinese consumers’ perceptions of and behavior in a service failure situation
Weber, Karin
;
Hsu, Cathy H. C.
;
Sparks, Beverley
- In:
Journal of travel and tourism marketing
33
(
2016
)
4/6
,
pp. 471-496
Persistent link: https://www.econbiz.de/10011517125
Saved in:
9
An integrated model of service experience, emotions, satisfaction, and price acceptance : an empirical analysis in the Chinese hospitality industry
Ali, Faizan
;
Amin, Muslim
;
Cobanoglu, Cihan
- In:
Journal of hospitality marketing & management
25
(
2016
)
3/4
,
pp. 449-475
Persistent link: https://www.econbiz.de/10011499273
Saved in:
10
Differences in service quality perceptions of stakeholders in the hotel industry
Dedeoğlu, Bekir Bora
;
Demirer, Halil
- In:
International journal of contemporary hospitality management
27
(
2015
)
1
,
pp. 130-146
Persistent link: https://www.econbiz.de/10010516494
Saved in:
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