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~person:"Allen, Alexis M."
~person:"Gierl, Heribert"
~subject:"Consumer behaviour"
~subject:"Dienstleistungsmanagement"
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Consumer behaviour
Dienstleistungsmanagement
Customer service
7
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7
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6
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3
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3
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2
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Customer misbehavior
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Allen, Alexis M.
Gierl, Heribert
Gustafsson, Anders
9
Miao, Li
7
Gelbrich, Katja
6
Kumar, Anuj
5
Mattila, Anna S.
5
Voorhees, Clay M.
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Jerath, Kinshuk
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Netessine, Serguei
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Seger-Guttmann, Tali
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4
Baker, Melissa A.
3
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3
Bolton, Ruth N.
3
Bonfanti, Angelo
3
Bruhn, Manfred
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Cheung, Fung Yi Millissa
3
Collier, Joel E.
3
Ferraro, Carla
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Gouthier, Matthias
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Groth, Markus
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Hellström, Daniel
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Huang, Zhuowei
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Li, Yi
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Luczak, Holger
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Advertising and communication : proceedings 4th International Conference on Research in Advertising (ICORIA), Saarland University, June 2 - 4, 2005, Saarbruecken
1
International advertising and communication : current insights and empirical findings
1
Jahrbuch der Absatz- und Verbrauchsforschung
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of retailing and consumer services
1
Marketing : journal of research and management
1
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ECONIS (ZBW)
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1
The effects of online incivility and consumer-to-consumer interactional justice on complainants, observers, and service providers during social media service recovery
Bacile, Todd J.
;
Wolter, Jeremy S.
;
Allen, Alexis M.
; …
- In:
Journal of interactive marketing : a quarterly …
44
(
2018
),
pp. 60-81
Persistent link: https://www.econbiz.de/10011949553
Saved in:
2
Can a positive mood counterbalance weak arguments in personal sales conversations?
Bambauer-Sachse, Silke
;
Gierl, Heribert
- In:
Journal of retailing and consumer services
16
(
2009
)
3
,
pp. 190-196
Persistent link: https://www.econbiz.de/10003852519
Saved in:
3
Effects of consumers' mood in a personal sales conversation
Gierl, Heribert
;
Bambauer, Silke
- In:
Marketing : journal of research and management
2
(
2006
)
1
,
pp. 30-42
Persistent link: https://www.econbiz.de/10003320809
Saved in:
4
Effects of mood and argument strength on product evaluation in a personal sales conversation
Gierl, Heribert
;
Bambauer, Silke
- In:
International advertising and communication : current …
,
(pp. 239-255)
.
2006
Persistent link: https://www.econbiz.de/10003378130
Saved in:
5
Effects of consumers' mood in a personal sales conversation
Gierl, Heribert
;
Bambauer, Silke
- In:
Advertising and communication : proceedings 4th …
,
(pp. 278-286)
.
2005
Persistent link: https://www.econbiz.de/10003353831
Saved in:
6
Wie entscheidet sich der Konsument, wenn seine bevorzugten Wahlalternativen nicht verfügbar sind?: Überlegungen auf Basis der Image-Theorie
Gierl, Heribert
;
Stumpp, Stefan
- In:
Jahrbuch der Absatz- und Verbrauchsforschung
47
(
2001
)
3
,
pp. 290-309
Persistent link: https://www.econbiz.de/10001630787
Saved in:
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