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~person:"Alves, Helena"
~person:"Anabila, Peter"
~person:"Murugan, Rajeswari"
~subject:"Service quality"
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Service quality
Beziehungsmarketing
4
Customer retention
4
Kundenbindung
4
Relationship marketing
4
Consumer behaviour
3
Customer satisfaction
3
Dienstleistungsqualität
3
Konsumentenverhalten
3
Kundenzufriedenheit
3
Confidence
2
Employee retention
2
Mitarbeiterbindung
2
Telecommunications industry
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Telekommunikationssektor
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Vertrauen
2
affective commitment
2
customer loyalty
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trust
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Advertising
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Bank
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Banking industry
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Brand image
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Brand management
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Brand preference
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Customer loyalty
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Digitale Dienste
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Ghana
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Implizites Wissen
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Internet
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Knowledge management
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Markenimage
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Mobile communications
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Alves, Helena
Anabila, Peter
Murugan, Rajeswari
Langmann, Kristin
3
Prentice, Catherine
3
Keßel, Sebastian Christian
2
Mensah, Samuel N-A
2
Moongela, Hilma
2
Nazeri, Ali
2
Rajendran, G.
2
Srivastava, Medha
2
Stan, Valentina
2
Sunaryo
2
Adeola, Ogechi
1
Adnan, Muhammad
1
Adom, Kwame
1
Adzoyi, Paulina N.
1
Agyinasare, Charles
1
Ahmed, Mohammed Hussen
1
Aji, Bagus Wicaksono
1
Akbar, Mohammad Muzahid
1
Al Balushi, Maha Khamis
1
Alhanatleh, Hasan
1
Alhawari, Damer
1
Almomani, Hamzeh Q.
1
Alnaser, Ahmad Salih
1
Amartes, Abednego Feehi Okoe
1
Anwar, M. Khorshed
1
Asiati, Diah Isnaini
1
Ates, Metin
1
Aydin, Serkan
1
Baeshen, Mashhour H.
1
Bang, Nguyen
1
Barberà, M. Glòria
1
Basso, Kenny
1
Baumann, Chris
1
Bazargan, Negin Ahghar
1
Becker, Roman
1
Beynon, Malcolm J.
1
Bhuian, Shahid N.
1
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International journal of business innovation and research
1
International journal of process management and benchmarking : IJPMB
1
The service industries journal
1
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ECONIS (ZBW)
3
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Impact of tacit knowledge on customer loyalty
Pereira, Carla Alexandra Barbosa
;
Alves, Helena
; …
- In:
The service industries journal
36
(
2016
)
15/16
,
pp. 827-845
Persistent link: https://www.econbiz.de/10011672531
Saved in:
2
A three-dimensional approach to customer retention in mobile phone services
Murugan, Rajeswari
;
Rajendran, G.
- In:
International journal of process management and …
3
(
2013
)
4
,
pp. 494-510
Persistent link: https://www.econbiz.de/10010338918
Saved in:
3
Customer loyalty intentions in broadband internet services
Murugan, Rajeswari
;
Rajendran, G.
- In:
International journal of business innovation and research
7
(
2013
)
4
,
pp. 487-503
Persistent link: https://www.econbiz.de/10010212325
Saved in:
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