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~person:"Aman-Ullah, Attia"
~person:"Wieseke, Jan"
~subject:"Emotion"
~subject:"Unternehmenskultur"
~type_genre:"Article in journal"
~type_genre:"Graue Literatur"
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Emotion
Unternehmenskultur
Beziehungsmarketing
23
Relationship marketing
23
Salespeople
10
Verkaufspersonal
10
Customer satisfaction
9
Kundenzufriedenheit
9
Consumer behaviour
8
Konsumentenverhalten
8
Dienstleistungsqualität
5
Selling
5
Service quality
5
Verkauf
5
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4
Employee retention
4
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4
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Reisevermittler
4
Travel agency
4
Arbeitszufriedenheit
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Zahlungsbereitschaftsanalyse
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customer satisfaction
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personal selling
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Organizational identification
2
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customer loyalty
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Aman-Ullah, Attia
Wieseke, Jan
Han, Heesup
7
Hur, Won-Moo
6
Ahn, Jiseon
5
Babin, Barry J.
5
Barnes, Donald C.
5
Folse, Judith Anne Garretson
5
Iglesias, Oriol
5
Qu, Hailin
5
Alnawas, Ibrahim
4
Back, Ki-Joon
4
Bock, Dora E.
4
Cai, Ruiying
4
Hussain, Khalid
4
Junaid, Muhammad
4
Moon, Tae Won
4
Ribeiro, Manuel Alector
4
Sarkar, Abhigyan
4
Woosnam, Kyle Maurice
4
Ahuvia, Aaron
3
Bajpai, Naval
3
Beatty, Sharon E.
3
Chaker, Nawar N.
3
Chebat, Jean-Charles
3
Chen, Annie Huiling
3
Fetscherin, Marc
3
Groth, Markus
3
Gustafsson, Anders
3
Hanks, Lydia
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Hou, Fujun
3
Hussein, Ananda Sabil
3
Kadic-Maglajlic, Selma
3
Kemp, Elyria
3
Kidwell, Blair
3
Kim, Taegoo
3
Kulshreshtha, Kushagra
3
Lee, Choong-Ki
3
Lee, Gyehee
3
Loureiro, Sandra Maria Correia
3
Madadi, Rozbeh
3
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Published in...
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International journal of hospitality management
1
Journal of service research : JSR
1
Marketing letters : a journal of research in marketing
1
Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
1
The journal of personal selling & sales management : JPSSM
1
Source
All
ECONIS (ZBW)
5
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1
Does employer branding facilitate the retention of healthcare employees? : a mediation moderation study through organisational identification, psychological involvement, and employ...
Salameh, Anas Abdelsatar Mohammad
;
Aman-Ullah, Attia
; …
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-8
Persistent link: https://www.econbiz.de/10014334498
Saved in:
2
The risky side of inspirational appeals in personal selling : when do customers infer ulterior salesperson motives?
Alavi, Sascha
;
Habel, Johannes
;
Schmitz, Christian
; …
- In:
The journal of personal selling & sales management : JPSSM
38
(
2018
)
3
,
pp. 323-343
Persistent link: https://www.econbiz.de/10011963039
Saved in:
3
On the role of empathy in customer-employee interactions
Wieseke, Jan
;
Geigenmüller, Anja
;
Kraus, Florian
- In:
Journal of service research : JSR
15
(
2012
)
3
,
pp. 316-331
Persistent link: https://www.econbiz.de/10009578288
Saved in:
4
Organizational identification as a determinant of customer orientation in service organizations
Wieseke, Jan
;
Ullrich, Johannes
;
Christ, Oliver
;
Dick, …
-
2008
Persistent link: https://www.econbiz.de/10003697145
Saved in:
5
Organizational identification as a determinant of customer orientation in service organizations
Wieseke, Jan
;
Ullrich, Johannes
;
Christ, Oliver
;
Dick, …
- In:
Marketing letters : a journal of research in marketing
18
(
2007
)
4
,
pp. 265-278
Persistent link: https://www.econbiz.de/10003549619
Saved in:
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