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~person:"Anastasiou, Athanasios"
~person:"Bilgihan, Anil"
~subject:"Dienstleistungsqualität"
~subject:"Informationsverbreitung"
~subject:"Switching behaviour"
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Dienstleistungsqualität
Informationsverbreitung
Switching behaviour
Consumer behaviour
3
Konsumentenverhalten
3
Wechselverhalten
3
Service quality
2
Switching costs
2
Alternative attractiveness
1
Antecedents of behaviour
1
Bank
1
Beziehungsmarketing
1
Critical switching incidents
1
Customer loyalty
1
Customer satisfaction
1
Decision-making
1
Generation Y
1
Information dissemination
1
Information exchange
1
Internet marketing
1
Knowledge transfer
1
Kundenzufriedenheit
1
Mobile communications
1
Mobile technologies
1
Mobilkommunikation
1
Online-Marketing
1
Perceived value
1
Personal banking
1
Privatkundengeschäft
1
Relationship marketing
1
Social Web
1
Social media
1
Social network
1
Social web
1
Soziales Netzwerk
1
Switching intention
1
TPB
1
User generated content
1
Viral marketing
1
Virales Marketing
1
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Anastasiou, Athanasios
Bilgihan, Anil
Biglaiser, Gary
13
Stenbacka, Rune
13
Klemperer, Paul
10
Blut, Markus
8
Crémer, Jacques
8
Grzybowski, Lukasz
8
Siciliani, Paolo
8
Dobos, Gergely
7
Fang, Hanming
7
Heiss, Florian
7
Hunt, Stefan
7
Karlsson, Martin
7
Matthews, Kent
7
Ziebarth, Nicolas R.
7
Atal, Juan Pablo
6
Beckert, Walter
6
Bernard, Andrew B.
6
Collin-Dufresne, Pierre
6
Cutler, David M.
6
Degryse, Hans
6
Gabrielsen, Tommy Staahl
6
Lincoln, Bryan
6
Maicas, Juan Pablo
6
Metge, Jens
6
Okubo, Toshihiro
6
Salies, Evens
6
Shy, Oz
6
Takalo, Tuomas
6
Bems, Rudolfs
5
Cabral, Luís M. B.
5
Chen, Jiawei
5
Deuflhard, Florian
5
Di Giovanni, Julian
5
Ericson, Keith M. Marzilli
5
Farrell, Joseph
5
Gehrig, Thomas
5
Mester, Loretta J.
5
Monarch, Ryan
5
Polyakova, Maria
5
Provoost, Thomas
5
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International journal of bank marketing
1
Journal of retailing and consumer services
1
Tourism management : research, policies, practice
1
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ECONIS (ZBW)
3
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The effects of the theory of planned behaviour on the switching propensity of retail banking customers at different critical switching incidents
Georgiou, Maria
;
Daskou, Sofia
;
Anastasiou, Athanasios
; …
- In:
International journal of bank marketing
41
(
2023
)
7
,
pp. 1872-1898
Persistent link: https://www.econbiz.de/10014470748
Saved in:
2
What drives Gen Y loyalty? Understanding the mediated moderating roles of switching costs and alternative attractiveness in the value-satisfaction-loyalty chain
Chuah, Stephanie Hui-wen
;
Marimuthu, Malliga
; …
- In:
Journal of retailing and consumer services
36
(
2017
),
pp. 124-136
Persistent link: https://www.econbiz.de/10011697928
Saved in:
3
Consumer perception of knowledge-sharing in travel-related online social networks
Bilgihan, Anil
;
Barreda, Albert
;
Okumus, Fevzi
;
Nusair, …
- In:
Tourism management : research, policies, practice
52
(
2016
),
pp. 287-296
Persistent link: https://www.econbiz.de/10011418426
Saved in:
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