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~person:"Anderson, Laurel"
~person:"Berry, Leonard L."
~subject:"Consumer behaviour"
~subject:"Innovation"
~subject:"Wettbewerbspolitik"
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Consumer behaviour
Innovation
Wettbewerbspolitik
Beziehungsmarketing
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Customer satisfaction
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professional service firms
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Anderson, Laurel
Berry, Leonard L.
Barnard, Brian
5
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Journal of service research
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Consumers on the job : contextualization crafting in
expert
services
Azzari, Courtney Nations
;
Anderson, Laurel
;
Mende, Martin
; …
- In:
Journal of service research
24
(
2021
)
4
,
pp. 520-541
Persistent link: https://www.econbiz.de/10012662583
Saved in:
2
Motivating customers to adhere to
expert
advice in professional services : a medical service context
Seiders, Kathleen
;
Flynn, Andrea Godfrey
;
Berry, Leonard L.
- In:
Journal of service research : JSR
18
(
2015
)
1
,
pp. 39-58
Persistent link: https://www.econbiz.de/10010483440
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