//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Anderson, Sidney"
~person:"Ukko, Juhani"
~subject:"Business process management"
~subject:"Business-to-business marketing"
~subject:"Dienstleistungssektor"
~subject:"Performance"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: "Dienstleistungsqualität"
Narrow search
Delete all filters
| 6 applied filters
Year of publication
From:
To:
Subject
All
Business process management
Business-to-business marketing
Dienstleistungssektor
Performance
Dienstleistungsqualität
10
Service quality
10
Service industry
7
Customer satisfaction
6
Kundenzufriedenheit
6
Performance measurement
6
Performance-Messung
6
Beziehungsmarketing
5
Relationship marketing
5
Dienstleistung
4
Dienstleistungsmanagement
4
Service management
4
Services
4
Betriebliche Wertschöpfung
3
Customer service
3
Kundenservice
3
Performance management
3
Performance-Management
3
Quality management
3
Qualitätsmanagement
3
Service
3
Value creation
3
Bundling strategy
2
Business network
2
Leistungsbündel
2
Service experience
2
Unternehmensnetzwerk
2
service
2
Added value
1
Arbeitszufriedenheit
1
B-to-B-Marketing
1
B2B
1
Balance theory
1
Benchmarking
1
Company reputation
1
Corporate reputation
1
more ...
less ...
Online availability
All
Undetermined
7
Free
1
Type of publication
All
Article
9
Type of publication (narrower categories)
All
Article in journal
9
Aufsatz in Zeitschrift
9
Language
All
English
9
Author
All
Anderson, Sidney
Ukko, Juhani
Rahman, Zillur
8
Talib, Faisal
7
Wirtz, Jochen
7
Dahlgaard-Park, Su Mi
6
Qureshi, M. N.
6
Gustafsson, Anders
5
Huang, Ming-Hui
5
Karppinen, Henri
5
McColl-Kennedy, Janet R.
5
Rust, Roland T.
5
Sharma, Piyush
5
Brady, Michael K.
4
Calabrese, Armando
4
Cheng, T. C. E.
4
Edvardsson, Bo
4
Gong, Taeshik
4
Huiskonen, Janne
4
Izogo, Ernest Emeka
4
Jaakkola, Elina
4
Kowalkowski, Christian
4
Leyer, Michael
4
Licht, Georg
4
Moch, Dietmar
4
O'Cass, Aron
4
Rayburn, Steven W.
4
Saunila, Minna
4
Seppänen, Kaisa
4
Sousa, Rui
4
Stauss, Bernd
4
Svensson, Göran
4
Tai, Yang-Fei
4
Witell, Lars
4
Wünderlich, Nancy V.
4
Ahmad, Bilal
3
Akhtar, Nadeem
3
Barnes, Donald C.
3
Basu, Rana
3
Benkenstein, Martin
3
more ...
less ...
Published in...
All
Benchmarking : an international journal
1
Benchmarking : an international journal ; BIJ
1
International journal of business performance management
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
International journal of quality & reliability management
1
International journal of quality and service sciences
1
Operations management research : OMR ; advancing practice through theory
1
The journal of services marketing
1
The service industries journal
1
more ...
less ...
Source
All
ECONIS (ZBW)
9
Showing
1
-
9
of
9
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Enhancing customer satisfaction, personnel satisfaction and company reputation with total quality management : combining traditional and new views
Lepistö, Kari
;
Saunila, Minna
;
Ukko, Juhani
- In:
Benchmarking : an international journal
31
(
2024
)
1
,
pp. 75-97
Persistent link: https://www.econbiz.de/10014502869
Saved in:
2
Transformative service research and service design : synergistic effects in healthcare
Anderson, Sidney
;
Alkire, Linda
;
Rayburn, Steven W.
- In:
The service industries journal
38
(
2018
)
1/2
,
pp. 99-113
Persistent link: https://www.econbiz.de/10011848039
Saved in:
3
Gaining insights into the measurement of value in industrial service network
Saunila, Minna
;
Rantala, Tero
;
Ukko, Juhani
;
Pekkola, Sanna
- In:
International journal of quality & reliability management
34
(
2017
)
4
,
pp. 478-493
Persistent link: https://www.econbiz.de/10011704838
Saved in:
4
An empirical examination of the services triangle
Anderson, Sidney
;
Smith, Jeffery
- In:
The journal of services marketing
31
(
2017
)
3
,
pp. 236-246
Persistent link: https://www.econbiz.de/10011741228
Saved in:
5
A quality system's impact on the service experience
Smith, Jeffery
;
Anderson, Sidney
;
Fox, Gavin
- In:
International journal of operations & production …
37
(
2017
)
12
,
pp. 1817-1839
Persistent link: https://www.econbiz.de/10011814762
Saved in:
6
Customer-centered measurement of service operations: a B2B case study
Ukko, Juhani
;
Pekkola, Sanni
- In:
Operations management research : OMR ; advancing …
9
(
2016
)
1/2
,
pp. 11-21
Persistent link: https://www.econbiz.de/10011738839
Saved in:
7
Exploring added value through the service process : a comparative multiple case study
Pekkola, Sanna
;
Ukko, Juhani
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
5
,
pp. 1249-1263
Persistent link: https://www.econbiz.de/10011571812
Saved in:
8
Performance measurement approach to show the value for the customer in an industrial service network
Ukko, Juhani
;
Pekkola, Sanna
;
Saunila, Minna
;
Rantala, Tero
- In:
International journal of business performance management
16
(
2015
)
2/3
,
pp. 214-229
Persistent link: https://www.econbiz.de/10011317292
Saved in:
9
Reflective practice as a determinant of performance outcomes in services
Saunila, Minna
;
Ukko, Juhani
- In:
International journal of quality and service sciences
7
(
2015
)
4
,
pp. 392-403
Persistent link: https://www.econbiz.de/10011448202
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->