//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Andrews, Ron"
~person:"Pantouvakis, Angelos"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"CAQ"
Narrow search
Delete all filters
| 2 applied filters
Year of publication
From:
To:
Subject
All
Quality management
11
Qualitätsmanagement
11
Firm performance
4
Performance measurement
4
Performance-Messung
4
Unternehmenserfolg
4
Dienstleistungsqualität
3
Greece
3
Griechenland
3
Service quality
3
Standardisierung
3
Standardization
3
Customer satisfaction
2
Hafenwirtschaft
2
Kundenzufriedenheit
2
Port management
2
Shipping
2
performance
2
total quality management
2
Air passenger transport
1
Air transport
1
Airline
1
Airline passenger satisfaction
1
Bank marketing
1
Bankmarketing
1
Bibliometrics
1
Bibliometrie
1
Company performance
1
Corporate culture
1
Dienstleistungssektor
1
Direct bank
1
Direktbank
1
Efficiency
1
Effizienz
1
Europa
1
Europe
1
Fluggesellschaft
1
Forschung
1
Highly skilled workers
1
Hochqualifizierte Arbeitskräfte
1
more ...
less ...
Online availability
All
Undetermined
6
Type of publication
All
Article
11
Type of publication (narrower categories)
All
Article in journal
11
Aufsatz in Zeitschrift
11
Conference paper
1
Konferenzbeitrag
1
Language
All
English
11
Author
All
Andrews, Ron
Pantouvakis, Angelos
Antony, Jiju
131
Devadasan, S. R.
60
Talib, Faisal
51
Bruhn, Manfred
46
Tuominen, Kari
41
Dale, Barrie G.
37
Rahman, Zillur
37
Cudney, Elizabeth A.
35
Shahin, Arash
32
Sampaio, Paulo
31
Jochem, Roland
30
Wiele, Ton van der
30
Garza-Reyes, Jose Arturo
29
Malmberg, Lasse
29
Tarí, Juan José
27
Murugesh, R.
26
Dahlgaard, Jens Jörn
25
Ahuja, Inderpreet Singh
24
Chiarini, Andrea
22
Kamiske, Gerd F.
21
Qureshi, M. N.
21
Schiefer, Gerhard W.
21
Töpfer, Armin
21
Gremyr, Ida
20
Zink, Klaus J.
20
Dahlgaard-Park, Su Mi
19
Furterer, Sandra L.
19
Heras-Saizarbitoria, Iñaki
19
Kumar, Vikas
19
Madhani, Pankaj M.
19
Casadesús, Martí
18
He, Zhen
18
Singh, Bikram Jit
18
Sony, Michael
18
Gutierrez, Leopoldo
16
Khanduja, Dinesh
16
Marimon, Frederic
16
Schreier, Gerhard
16
Zhao, Xiande
16
Linderman, Kevin
15
more ...
less ...
Published in...
All
Managing service quality : MSQ ; an international journal
2
Maritime policy and management : MPM
2
The TQM journal : the international review of organizational improvement
2
Global business and organizational excellence : a review of research & best practices
1
International journal of quality and service sciences
1
Journal of air transport management
1
Maritime economics & logistics : a quarterly scientific journal committed to the advancement of maritime economics as a distinct and well defined branch of both applied economics and international business
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
more ...
less ...
Source
All
ECONIS (ZBW)
11
Showing
1
-
10
of
11
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
A multiple criteria approach for airline passenger satisfaction measurement and service quality improvement
Tsafarakis, Stelios
;
Kokotas, Theodosios
;
Pantouvakis, …
- In:
Journal of air transport management
68
(
2018
),
pp. 61-75
Persistent link: https://www.econbiz.de/10011845851
Saved in:
2
Role of the human talent in total quality management-performance relationship: an investigation in the transport sector
Pantouvakis, Angelos
;
Karakasnaki, Maria
- In:
Total quality management & business excellence : an …
28
(
2017
)
9
,
pp. 959-973
Persistent link: https://www.econbiz.de/10011778023
Saved in:
3
Identifying the critical determinants of TQM and their impact on company performance : evidence from the hotel industry of Greece
Bouranta, Nancy
;
Psomas, Evangelos L.
;
Pantouvakis, Angelos
- In:
The TQM journal : the international review of …
29
(
2017
)
1
,
pp. 147-166
Persistent link: https://www.econbiz.de/10011648883
Saved in:
4
Exploring total quality management applications under uncertainty : a research agenda for the shipping industry
Pantouvakis, Angelos
;
Psomas, Evangelos
- In:
Maritime economics & logistics : a quarterly scientific …
18
(
2016
)
4
,
pp. 496-512
Persistent link: https://www.econbiz.de/10011587537
Saved in:
5
An empirical assessment of ISM Code effectiveness on performance: the role of ISO certification
Pantouvakis, Angelos
;
Karakasnaki, Maria
- In:
Maritime policy and management : MPM
43
(
2016
)
7/8
,
pp. 874-886
Persistent link: https://www.econbiz.de/10011647757
Saved in:
6
ISO 9001 overall performance dimensions : an exploratory study
Psomas, Evangelos
;
Pantouvakis, Angelos
- In:
The TQM journal : the international review of …
27
(
2015
)
5
,
pp. 519-531
Persistent link: https://www.econbiz.de/10011443161
Saved in:
7
Market orientation and service quality : opponents or colleagues
Pantouvakis, Angelos
- In:
International journal of quality and service sciences
6
(
2014
)
2/3
,
pp. 89-111
Persistent link: https://www.econbiz.de/10010404690
Saved in:
8
The impact of ISO 9001 effectiveness on the performance of service companies
Psomas, Evangelos L.
;
Pantouvakis, Angelos
; …
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
2
,
pp. 149-164
Persistent link: https://www.econbiz.de/10009728562
Saved in:
9
The relative importance of service features in explaining customer satisfaction : a comparison of measurement models
Pantouvakis, Angelos
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
4
,
pp. 366-387
Persistent link: https://www.econbiz.de/10008655292
Saved in:
10
Does ISO 9000 series certification matter for the financial performance of ports? : some preliminary findings from Europe
Pantouvakis, Angelos
;
Dimas, Athanassios
- In:
Maritime policy and management : MPM
37
(
2010
)
5
,
pp. 505-522
Persistent link: https://www.econbiz.de/10008701716
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->