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~person:"Ashill, Nicholas J."
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Search: subject:"Service quality"
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Dienstleistungsqualität
10
Service quality
10
Arbeitszufriedenheit
5
Job satisfaction
5
Customer satisfaction
4
Kundenzufriedenheit
4
Neuseeland
4
New Zealand
4
Beziehungsmarketing
3
Relationship marketing
3
Arbeitskräfte
2
Bankgeschäft
2
Banking services
2
Burnout
2
Customer service
2
Kundenservice
2
Public enterprise
2
Stress
2
Work stress
2
Workforce
2
Öffentliches Unternehmen
2
Arbeitsbedingungen
1
Bank
1
Bank employees
1
Bankberufe
1
Behavioural intentions
1
Beschwerdemanagement
1
Call centre
1
Callcenter
1
Complaint management
1
Consumer behaviour
1
Core and relational service
1
Customer Satisfaction
1
Dienstleistungsmanagement
1
Electronic Banking
1
Electronic banking
1
Employee retention
1
Erfolgsfaktor
1
Gender
1
Geschlecht
1
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1
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Article
10
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Article in journal
10
Aufsatz in Zeitschrift
10
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English
10
Author
All
Ashill, Nicholas J.
Siciliani, Luigi
73
Propper, Carol
52
Bruhn, Manfred
49
Straume, Odd Rune
49
Hanushek, Eric Alan
45
Rivkin, Steven G.
43
Han, Heesup
42
Prybutok, Victor R.
40
Mattila, Anna S.
39
Gravelle, Hugh
35
Brekke, Kurt R.
34
Prentice, Catherine
33
McColl-Kennedy, Janet R.
29
Pathak, Parag A.
29
Hanushek, Eric A.
28
Staiger, Douglas
28
Rockoff, Jonah E.
27
Shahin, Arash
27
Usman, Osly
27
Figlio, David N.
26
Edvardsson, Bo
24
Kane, Thomas J.
24
Van Reenen, John
23
Knechel, W. Robert
22
Gaynor, Martin
21
Grabowski, David C.
21
Gruber, Jonathan
21
Li, Chan
21
Sharma, Piyush
21
Sparks, Beverley
21
Das, Jishnu
20
Kain, John F.
20
Balaji, M. S.
19
Michas, Paul N.
19
Zhang, Min
19
Benkenstein, Martin
18
Chi, Wuchun
18
Gil Saura, Irene
18
Lisic, Ling Lei
18
Omer, Thomas C.
18
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Published in...
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Journal of retailing and consumer services
2
Marketing intelligence & planning
2
The journal of services marketing
2
International journal of pharmaceutical and healthcare marketing : IJPHM
1
International journal of project management : the journal of The International Project Management Association
1
Journal of business research : JBR
1
Journal of strategic marketing
1
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ECONIS (ZBW)
10
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10
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1
Customer perceptions of frontline employee service delivery : a study of Russian bank customer satisfaction and behavioural intentions
Rod, Michel
;
Ashill, Nicholas J.
;
Gibbs, Tanya
- In:
Journal of retailing and consumer services
30
(
2016
),
pp. 212-221
Persistent link: https://www.econbiz.de/10011473203
Saved in:
2
Relationship quality and satisfaction : customer-perceived success factors for on-time projects
Williams, Paul
;
Ashill, Nicholas J.
;
Naumann, Earl
; …
- In:
International journal of project management : the …
33
(
2015
)
8
,
pp. 1836-1850
Persistent link: https://www.econbiz.de/10011410808
Saved in:
3
Burnout processes in non-clinical health service encounters
Ashill, Nicholas J.
;
Rod, Michel
- In:
Journal of business research : JBR
64
(
2011
)
10
,
pp. 1116-1127
Persistent link: https://www.econbiz.de/10009270571
Saved in:
4
The effect of customer orientation on frontline employees job outcomes in a new public management context
Rod, Michel
;
Ashill, Nicholas J.
- In:
Marketing intelligence & planning
28
(
2010
)
5
,
pp. 600-624
Persistent link: https://www.econbiz.de/10008651751
Saved in:
5
Testing a branch performance model in a New Zealand bank
Yavas, Ugur
;
Babakus, Emin
;
Ashill, Nicholas J.
- In:
The journal of services marketing
24
(
2010
)
5
,
pp. 369-377
Persistent link: https://www.econbiz.de/10008653368
Saved in:
6
Management commitment to
service
quality
and service recovery performance : a study of frontline employees in public and private hospitals
Rod, Michel
;
Ashill, Nicholas J.
- In:
International journal of pharmaceutical and healthcare …
4
(
2010
)
1
,
pp. 84-103
Persistent link: https://www.econbiz.de/10008653912
Saved in:
7
Job resourcefulness, symptoms of burnout and service recovery performance : an examination of call centre frontline employees
Ashill, Nicholas J.
;
Rod, Michel
;
Thirkell, Peter
; …
- In:
The journal of services marketing
23
(
2009
)
5
,
pp. 338-350
Persistent link: https://www.econbiz.de/10009525730
Saved in:
8
An examination of the relationship between
service
quality
dimensions, overall internet banking
service
quality
and customer satisfaction : a New Zealand study
Rod, Michel
;
Ashill, Nicholas J.
;
Shao, Jinyi
; …
- In:
Marketing intelligence & planning
27
(
2009
)
1
,
pp. 103-126
Persistent link: https://www.econbiz.de/10009526387
Saved in:
9
The effect of management commitment to
service
quality
on frontline employees' job attitudes, turnover intentions and service recovery performance in a new public management contex...
Ashill, Nicholas J.
;
Rod, Michel
;
Carruthers, Janet
- In:
Journal of strategic marketing
16
(
2008
)
5
,
pp. 437-462
Persistent link: https://www.econbiz.de/10003797210
Saved in:
10
The relationship between job demand stressors, service recovery performance and job outcomes in a state-owned enterprise
Rod, Michel
;
Ashill, Nicholas J.
;
Carruthers, Janet
- In:
Journal of retailing and consumer services
15
(
2008
)
1
,
pp. 22-31
Persistent link: https://www.econbiz.de/10003597019
Saved in:
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