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~person:"Auh, Seigyoung"
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Dienstleistungsqualität
8
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5
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(mis)fit
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Auh, Seigyoung
Oswald, Andrew J.
173
Clark, Andrew E.
144
Stutzer, Alois
138
Frey, Bruno S.
124
Blanchflower, David G.
121
Powdthavee, Nattavudh
100
Bryson, Alex
96
Helliwell, John F.
87
Welsch, Heinz
83
Han, Heesup
79
Wolfers, Justin
64
Bjørnskov, Christian
63
Graham, Carol
63
Homburg, Christian
63
Knabe, Andreas
60
Akay, Alpaslan
59
Wagner, Gert G.
59
Ferrer-i-Carbonell, Ada
58
Fischer, Justina A. V.
56
Senik-Leygonie, Claudia
56
Stevenson, Betsey
54
Frijters, Paul
52
Proto, Eugenio
52
Easterlin, Richard A.
51
Karatepe, Osman M.
51
Binder, Martin
50
Headey, Bruce
48
Becchetti, Leonardo
47
Sousa-Poza, Alfonso
46
Hetschko, Clemens
45
Siddiqui, Danish Ahmed
45
Chadi, Adrian
44
Schöb, Ronnie
43
D'Ambrosio, Conchita
42
Nikolova, Milena
42
Wang, Shun
42
Dreher, Axel
40
Praag, Bernard M. S. van
40
Dolan, Paul
39
Huang, Haifang
39
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Journal of service research : JSR
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Journal of service research
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Journal of business research : JBR
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Journal of retailing and consumer services
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ECONIS (ZBW)
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1
Customer participation variation and its impact on customer service performance : underlying process and boundary conditions
Mengüç, Bülent
;
Auh, Seigyoung
;
Wang, Fatima
- In:
Journal of service research
23
(
2020
)
3
,
pp. 299-320
Persistent link: https://www.econbiz.de/10012265762
Saved in:
2
When does customer participation matter? : an empirical investigation of the role of customer empowerment in the customer participation-performance link
Auh, Seigyoung
;
Mengüç, Bülent
;
Katsikeas, Constantine S.
- In:
Journal of marketing research
56
(
2019
)
6
,
pp. 1012-1033
Persistent link: https://www.econbiz.de/10012177796
Saved in:
3
When does (mis)fit in customer orientation matter for frontline employees’ job satisfaction and performance?
Mengüç, Bülent
;
Auh, Seigyoung
;
Katsikeas, Constantine S.
- In:
Journal of marketing
80
(
2016
)
1
,
pp. 65-83
Persistent link: https://www.econbiz.de/10011507449
Saved in:
4
Unraveling the customer education paradox : when, and how, should firms educate their customers?
Bell, Simon J.
;
Auh, Seigyoung
;
Eisingerich, Andreas B
- In:
Journal of service research : JSR
20
(
2017
)
3
,
pp. 306-321
Persistent link: https://www.econbiz.de/10011736772
Saved in:
5
Acta non verba? : the role of customer participation and word of mouth in the relationship between service firms' customer satisfaction and sales performance
Eisingerich, Andreas B
;
Auh, Seigyoung
;
Merlo, Omar
- In:
Journal of service research : JSR
17
(
2014
)
1
,
pp. 40-53
Persistent link: https://www.econbiz.de/10010356889
Saved in:
6
Frontline employee feedback-seeking behavior : how is it formed and when does it matter?
Auh, Seigyoung
;
Mengüç, Bülent
;
Imer, Pinar
;
Uslu, Aypar
- In:
Journal of service research
22
(
2019
)
1
,
pp. 44-59
Persistent link: https://www.econbiz.de/10012005765
Saved in:
7
The perceived autonomy-perceived service climate relationship : the contingency effect of store-level tenure diversity
Auh, Seigyoung
;
Mengüç, Bülent
;
Fisher, Michelle
; …
- In:
Journal of retailing and consumer services
18
(
2011
)
6
,
pp. 509-520
Persistent link: https://www.econbiz.de/10009375657
Saved in:
8
The contingency effect of service employee personalities on service climate : getting employee perceptions aligned can reduce personality effects
Auh, Seigyoung
;
Mengüç, Bülent
;
Fisher, Michelle
; …
- In:
Journal of service research : JSR
14
(
2011
)
4
,
pp. 426-442
Persistent link: https://www.econbiz.de/10009491361
Saved in:
9
The role of climate : implications for service employee engagement and customer service performance
Mengüç, Bülent
;
Auh, Seigyoung
;
Yeniaras, Volkan
; …
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
3
,
pp. 428-451
Persistent link: https://www.econbiz.de/10011685008
Saved in:
10
To be engaged or not to be engaged : the antecedents and consequences of service employee engagement
Mengüç, Bülent
;
Auh, Seigyoung
;
Fisher, Michelle
; …
- In:
Journal of business research : JBR
66
(
2013
)
11
,
pp. 2163-2170
Persistent link: https://www.econbiz.de/10009787906
Saved in:
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