When does (mis)fit in customer orientation matter for frontline employees’ job satisfaction and performance?
Year of publication: |
January 2016
|
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Authors: | Mengüç, Bülent ; Auh, Seigyoung ; Katsikeas, Constantine S. ; Jung, Yeon Sung |
Published in: |
Journal of marketing. - Thousand Oaks, CA : Sage Publishing, ISSN 0022-2429, ZDB-ID 218318-3. - Vol. 80.2016, 1, p. 65-83
|
Subject: | customer orientation | (mis)fit | coworker relationship quality | person-group fit theory | Arbeitszufriedenheit | Job satisfaction | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction |
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