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~person:"Awasthi, Ashwini K."
~person:"Chebat, Jean-Charles"
~person:"Hartati, Wiwi"
~person:"Noussair, Charles"
~subject:"Beschwerdemanagement"
~subject:"Cognitions"
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Beschwerdemanagement
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emotions
6
Consumer behaviour
4
Customer satisfaction
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Dienstleistungsqualität
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behavioral economics
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choice experiments
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ecosystem services
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rationality
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Awasthi, Ashwini K.
Chebat, Jean-Charles
Hartati, Wiwi
Noussair, Charles
Svensson, Göran
3
Otero-Neira, Carmen
2
Padin, Carmen
2
Allard, Thomas
1
Badawi, Badawi
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Ho Xuan Huong
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Kasnakoglu, Berna Tari
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Journal of business research : JBR
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Journal of Asian finance, economics and business : JAFEB
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Journal of consumer marketing
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ECONIS (ZBW)
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Service recovery process : the effects of distributive and informational justice on satisfaction over complaint handling
Badawi, Badawi
;
Hartati, Wiwi
;
Muslichah, Istyakara
- In:
Journal of Asian finance, economics and business : JAFEB
8
(
2021
)
1
,
pp. 375-383
Persistent link: https://www.econbiz.de/10012692343
Saved in:
2
Behavioural consequences of verbally expressed and unexpressed customer rage
emotions
Awasthi, Ashwini K.
;
Kumar, Vineet
- In:
Journal of consumer marketing
39
(
2022
)
1
,
pp. 133-144
Persistent link: https://www.econbiz.de/10013165322
Saved in:
3
The double-edged sword : the positive and negative effects of swithcing costs on customer exit and revenge
Haj-Salem, Narjes
;
Chebat, Jean-Charles
- In:
Journal of business research : JBR
67
(
2014
)
6
,
pp. 1106-1113
Persistent link: https://www.econbiz.de/10010364518
Saved in:
4
Modeling online consumer behavior : preeminence of
emotions
and moderating influences of need for cognition and optimal stimulation level
Richard, Marie-Odile
;
Chebat, Jean-Charles
- In:
Journal of business research : JBR
69
(
2016
)
2
,
pp. 541-553
Persistent link: https://www.econbiz.de/10011435967
Saved in:
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