//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Bajpai, Naval"
~person:"Wieseke, Jan"
~subject:"Emotion"
~subject:"Marketingmanagement"
~type_genre:"Article in journal"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: "Customer relationship management"
Narrow search
Delete all filters
| 5 applied filters
Year of publication
From:
To:
Subject
All
Emotion
Marketingmanagement
Beziehungsmarketing
24
Relationship marketing
24
Consumer behaviour
12
Konsumentenverhalten
12
Salespeople
10
Verkaufspersonal
10
Customer satisfaction
9
Kundenzufriedenheit
9
Selling
5
Verkauf
5
Dienstleistungsqualität
4
Service quality
4
Brand image
3
Brand management
3
Deutschland
3
Germany
3
Markenführung
3
Markenimage
3
Reisevermittler
3
Travel agency
3
Willingness to pay
3
Zahlungsbereitschaftsanalyse
3
customer satisfaction
3
personal selling
3
B-to-B-Marketing
2
Brand
2
Business-to-business marketing
2
Dienstleistungsmarketing
2
Dienstleistungssektor
2
Employee retention
2
Erfolgsfaktor
2
India
2
Indien
2
Markenartikel
2
Marketing management
2
Mitarbeiterbindung
2
Personality psychology
2
Persönlichkeitspsychologie
2
more ...
less ...
Online availability
All
Undetermined
4
Type of publication
All
Article
7
Type of publication (narrower categories)
All
Article in journal
Aufsatz in Zeitschrift
7
Language
All
English
6
German
1
Author
All
Bajpai, Naval
Wieseke, Jan
Kumar, V.
9
Terho, Harri
9
Verhoef, Peter C.
9
Han, Heesup
7
Palmatier, Robert W.
7
Vrontis, Demetris
7
Ahn, Jiseon
6
Thaichon, Park
6
Babin, Barry J.
5
Back, Ki-Joon
5
Barnes, Donald C.
5
Casidy, Riza
5
Chen, Annie Huiling
5
Folse, Judith Anne Garretson
5
Hur, Won-Moo
5
Ngo, Liem Viet
5
Peng, Norman
5
Pires, Guilherme D.
5
Pitt, Leyland F.
5
Qu, Hailin
5
Quach, Sara
5
Torres, Ivonne M.
5
Zúñiga, Miguel Ángel
5
Agnihotri, Raj
4
Alnawas, Ibrahim
4
Bock, Dora E.
4
Cai, Ruiying
4
Chen, Jing
4
Eisingerich, Andreas B
4
Gil Saura, Irene
4
Grönroos, Christian
4
Hussain, Khalid
4
Junaid, Muhammad
4
Klaus, Philipp
4
Ko, Eunju
4
Ko, Wai Wai
4
Laukkanen, Tommi
4
Lee, Choong-Ki
4
Liu, Gordon
4
more ...
less ...
Published in...
All
International journal of electronic marketing and retailing : IJEMR
2
Journal of business economics : JBE
1
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
1
Journal of service research : JSR
1
The journal of personal selling & sales management : JPSSM
1
The marketing review
1
Source
All
ECONIS (ZBW)
7
Showing
1
-
7
of
7
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Factors underlying brand trust for affecting brand love leading to customers' purchase intention in Indian hypermarkets
Deependra Singh
;
Bajpai, Naval
;
Kulshreshtha, Kushagra
- In:
International journal of electronic marketing and …
12
(
2021
)
3
,
pp. 254-284
Persistent link: https://www.econbiz.de/10012598426
Saved in:
2
Brand experience-brand love relationship for Indian hypermarket brands : the moderating role of customer personality traits
Deependra Singh
;
Bajpai, Naval
;
Kulshreshtha, Kushagra
- In:
Journal of relationship marketing : innovations and …
20
(
2021
)
1
,
pp. 20-41
Persistent link: https://www.econbiz.de/10012483395
Saved in:
3
Recapitulation of brand anthropomorphism : an innovating marketing strategy
Agrawal, Shivan
;
Bajpai, Naval
;
Khandelwal, Utkal
- In:
The marketing review
20
(
2020
)
1/2
,
pp. 143-156
Persistent link: https://www.econbiz.de/10012299480
Saved in:
4
Classifying customer "wow", "aha", and "cool" affect through arousal : a study on mobile users
Dubey, Prince
;
Bajpai, Naval
;
Guha, Sanjay
- In:
International journal of electronic marketing and …
9
(
2018
)
1
,
pp. 37-58
Persistent link: https://www.econbiz.de/10011849117
Saved in:
5
The risky side of inspirational appeals in personal selling : when do customers infer ulterior salesperson motives?
Alavi, Sascha
;
Habel, Johannes
;
Schmitz, Christian
; …
- In:
The journal of personal selling & sales management : JPSSM
38
(
2018
)
3
,
pp. 323-343
Persistent link: https://www.econbiz.de/10011963039
Saved in:
6
On the role of empathy in customer-employee interactions
Wieseke, Jan
;
Geigenmüller, Anja
;
Kraus, Florian
- In:
Journal of service research : JSR
15
(
2012
)
3
,
pp. 316-331
Persistent link: https://www.econbiz.de/10009578288
Saved in:
7
Ist Marktorientierung ansteckend? : der Transfer der Marktorientierung über Hierarchieebenen ; eine empirische Mehrebenenuntersuchung
Kraus, Florian
;
Lingenfelder, Michael
;
Wieseke, Jan
- In:
Journal of business economics : JBE
80
(
2010
)
4
,
pp. 383-416
Persistent link: https://www.econbiz.de/10003956288
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->