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~person:"Balaji, M. S."
~person:"Kim, Woo Gon"
~person:"Prybutok, Victor R."
~type_genre:"Article in journal"
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Search: subject_exact:"Customer satisfaction"
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Customer satisfaction
53
Kundenzufriedenheit
53
Dienstleistungsqualität
40
Service quality
40
Consumer behaviour
32
Konsumentenverhalten
32
Beziehungsmarketing
23
Relationship marketing
23
Beschwerdemanagement
9
Complaint management
9
Viral marketing
8
Virales Marketing
8
Gastronomie
7
Restaurant industry
7
Online retailing
6
Online-Handel
6
Satisfaction
6
Service failure
6
Arbeitszufriedenheit
5
Confidence
5
Fast-food industry
5
Hotel industry
5
Hotellerie
5
Job satisfaction
5
Quality management
5
Qualitätsmanagement
5
Schnellgastronomie
5
USA
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United States
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Vertrauen
5
Gerechtigkeit
4
Internet marketing
4
Justice
4
Online-Marketing
4
Perception
4
Product quality
4
Produktqualität
4
Wahrnehmung
4
satisfaction
4
Brand image
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Article
53
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Article in journal
Aufsatz in Zeitschrift
53
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English
53
Author
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Balaji, M. S.
Kim, Woo Gon
Prybutok, Victor R.
Han, Heesup
66
Mattila, Anna S.
36
Svensson, Göran
33
Wong, IpKin Anthony
27
Prentice, Catherine
25
Gil Saura, Irene
24
Hyun, Sunghyup Sean
23
Söderlund, Magnus
22
Jang, Soocheong
21
Prayag, Girish
21
Shahin, Arash
21
Bilgihan, Anil
20
Lee, Choong-Ki
19
Sharma, Piyush
19
Aksoy, Lerzan
18
Evanschitzky, Heiner
17
Keiningham, Timothy
17
Loureiro, Sandra Maria Correia
17
Barnes, Donald C.
16
Gustafsson, Anders
16
Hsu, Maxwell K.
16
Park, Jungkun
16
Sparks, Beverley
16
Su, LuJun
16
Yi, Youjae
16
Ryu, Kisang
15
Amin, Muslim
14
Assaker, Guy
14
Collier, Joel E.
14
Grégoire, Yany
14
Guchait, Priyanko
14
Kim, Wansoo
14
Law, Chun Hung Roberts
14
McColl-Kennedy, Janet R.
14
Ringle, Christian M.
14
Sirgy, M. Joseph
14
Walsh, Gianfranco
14
Bang, Nguyen
13
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Quality management journal : QMJ
9
Journal of business research : JBR
5
International journal of hospitality management
4
Journal of retailing and consumer services
3
European journal of marketing : EJM
2
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
2
International journal of services and standards
2
Journal of strategic marketing
2
Tourism and hospitality research : the surrey quarterly review
2
Tourism management : research, policies, practice
2
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of contemporary hospitality management
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
International journal of quality & reliability management
1
International journal of quality and service sciences
1
International journal of services and standards : IJSS
1
Journal of consumer marketing
1
Journal of decision systems
1
Journal of electronic commerce research : JECR
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of internet commerce
1
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
1
Journal of targeting, measurement and analysis for marketing
1
Journal of travel and tourism marketing
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Marketing intelligence & planning
1
Service business
1
Socio-economic planning sciences : the international journal of public sector decision-making
1
Technological forecasting & social change : an international journal
1
Tourism economics : the business and finance of tourism and recreation
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ECONIS (ZBW)
53
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53
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1
Moderating role of consumers' attachment style on post-recovery satisfaction behavior
Sidhu, Sarabjit Kaur
;
Fon Sim Ong
;
Balaji, M. S.
- In:
Journal of relationship marketing : innovations and …
22
(
2023
)
4
,
pp. 354-380
Persistent link: https://www.econbiz.de/10014422333
Saved in:
2
Emotional connection and customer orientation as moderators in improving the customer satisfaction-behavioral intention link : a moderated moderation service model
Boakye, Kwabena G.
;
Prybutok, Victor R.
;
Randall, Wesley S.
- In:
Quality management journal : QMJ
30
(
2023
)
3
,
pp. 153-167
Persistent link: https://www.econbiz.de/10014333431
Saved in:
3
Impact of failure severity levels on satisfaction and behavior : from the perspectives of justice theory and regulatory focus theory
Sidhu, Sarabjit Kaur
;
Fon Sim Ong
;
Balaji, M. S.
- In:
Journal of consumer marketing
40
(
2023
)
4
,
pp. 535-547
Persistent link: https://www.econbiz.de/10014276019
Saved in:
4
Recover from a service failure : the differential effects of brand betrayal and brand disappointment on an exclusive brand offering
Teck Ming Tan
;
Balaji, M. S.
;
Oikarinen, Eeva-Liisa
; …
- In:
Journal of business research : JBR
123
(
2021
),
pp. 126-139
Persistent link: https://www.econbiz.de/10012430477
Saved in:
5
An empirical investigation of factors that drive a user decision to continue using cloud storage services
Liu, Xiaotong
;
Prybutok, Victor R.
- In:
Journal of decision systems
30
(
2021
)
1
,
pp. 4-26
Persistent link: https://www.econbiz.de/10012513829
Saved in:
6
The value of visual quality and service quality to augmented reality enabled mobile shopping experience
David, Alsius
;
Senn, William D.
;
Peak, Daniel A.
; …
- In:
Quality management journal : QMJ
28
(
2021
)
3
,
pp. 116-127
Persistent link: https://www.econbiz.de/10012584868
Saved in:
7
Antecedents and an outcome of customer engagement with hotel brand community on Facebook
Touni, Reham
;
Kim, Woo Gon
;
Choi, Hyung-Min
;
Ali, …
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 278-299
Persistent link: https://www.econbiz.de/10012201350
Saved in:
8
A correlated uniqueness model of service quality measurement among users of cloud-based service platforms
Boakye, Kwabena G.
;
Natesan, Prathiba
;
Prybutok, Victor R.
- In:
Journal of retailing and consumer services
55
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012269013
Saved in:
9
The "right-to-refuse-service" paradox : other customers' perception of discretionary service denial
Sarkar, Juhi Gahlot
;
Sarkar, Abhigyan
;
Balaji, M. S.
- In:
Journal of business research : JBR
121
(
2020
),
pp. 686-695
Persistent link: https://www.econbiz.de/10012417387
Saved in:
10
Exploring the service recovery landscape through the lens of a systemigram
Harun, Ahasan
;
Prybutok, Gayle
;
Prybutok, Victor R.
- In:
International journal of services and standards
12
(
2018
)
3/4
,
pp. 347-373
Persistent link: https://www.econbiz.de/10012106534
Saved in:
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