//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Balaji, M. S."
~person:"Kim, Woo Gon"
~person:"Su, LuJun"
~type_genre:"Article in journal"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Customer satisfaction"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Customer satisfaction
45
Kundenzufriedenheit
45
Dienstleistungsqualität
29
Service quality
29
Consumer behaviour
27
Konsumentenverhalten
27
Beziehungsmarketing
20
Relationship marketing
20
Holiday behaviour
14
Urlaubsverhalten
14
Satisfaction
9
China
8
Tourism
8
Tourism marketing
8
Tourismus
8
Tourismusmarketing
8
Viral marketing
8
Virales Marketing
8
Arbeitszufriedenheit
7
Destination management
7
Destinationsmanagement
7
Hotel industry
7
Hotellerie
7
Job satisfaction
7
Tourism industry
7
Tourismuswirtschaft
7
Confidence
6
Gerechtigkeit
6
Justice
6
Vertrauen
6
Beschwerdemanagement
5
Complaint management
5
Emotion
5
Service failure
5
satisfaction
5
trust
5
Environmental consciousness
4
Gastronomie
4
Reputation
4
Restaurant industry
4
more ...
less ...
Online availability
All
Undetermined
33
Free
1
Type of publication
All
Article
45
Type of publication (narrower categories)
All
Article in journal
Aufsatz in Zeitschrift
45
Conference paper
1
Konferenzbeitrag
1
Language
All
English
45
Author
All
Balaji, M. S.
Kim, Woo Gon
Su, LuJun
Han, Heesup
66
Mattila, Anna S.
36
Svensson, Göran
33
Wong, IpKin Anthony
27
Prentice, Catherine
25
Gil Saura, Irene
24
Prybutok, Victor R.
24
Hyun, Sunghyup Sean
23
Söderlund, Magnus
22
Jang, Soocheong
21
Prayag, Girish
21
Shahin, Arash
21
Bilgihan, Anil
20
Lee, Choong-Ki
19
Sharma, Piyush
19
Aksoy, Lerzan
18
Evanschitzky, Heiner
17
Keiningham, Timothy
17
Loureiro, Sandra Maria Correia
17
Barnes, Donald C.
16
Gustafsson, Anders
16
Hsu, Maxwell K.
16
Park, Jungkun
16
Sparks, Beverley
16
Yi, Youjae
16
Ryu, Kisang
15
Amin, Muslim
14
Assaker, Guy
14
Collier, Joel E.
14
Grégoire, Yany
14
Guchait, Priyanko
14
Kim, Wansoo
14
Law, Chun Hung Roberts
14
McColl-Kennedy, Janet R.
14
Ringle, Christian M.
14
Sirgy, M. Joseph
14
Walsh, Gianfranco
14
Bang, Nguyen
13
more ...
less ...
Published in...
All
Journal of business research : JBR
7
Journal of travel and tourism marketing
5
Tourism management : research, policies, practice
5
International journal of hospitality management
4
European journal of marketing : EJM
2
International journal of contemporary hospitality management
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
2
Tourism and hospitality research : the surrey quarterly review
2
Industrial marketing management : the international journal for industrial and high-tech firms
1
Journal of consumer marketing
1
Journal of hospitality and tourism insights
1
Journal of internet commerce
1
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
1
Journal of service theory and practice
1
Journal of strategic marketing
1
Journal of targeting, measurement and analysis for marketing
1
Marketing intelligence & planning
1
Service business
1
Technological forecasting & social change : an international journal
1
Tourism economics : the business and finance of tourism and recreation
1
Tourism management perspectives : TMP
1
Tourism review
1
more ...
less ...
Source
All
ECONIS (ZBW)
45
Showing
1
-
10
of
45
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Moderating role of consumers' attachment style on post-recovery satisfaction behavior
Sidhu, Sarabjit Kaur
;
Fon Sim Ong
;
Balaji, M. S.
- In:
Journal of relationship marketing : innovations and …
22
(
2023
)
4
,
pp. 354-380
Persistent link: https://www.econbiz.de/10014422333
Saved in:
2
Impact of failure severity levels on satisfaction and behavior : from the perspectives of justice theory and regulatory focus theory
Sidhu, Sarabjit Kaur
;
Fon Sim Ong
;
Balaji, M. S.
- In:
Journal of consumer marketing
40
(
2023
)
4
,
pp. 535-547
Persistent link: https://www.econbiz.de/10014276019
Saved in:
3
The effect of destination employee service quality on tourist environmentally responsible behavior : A moderated mediation model incorporating environmental commitment, destination...
He, Xuehuan
;
Cheng, Jin
;
Swanson, Scott R.
;
Su, LuJun
; …
- In:
Tourism management : research, policies, practice
90
(
2022
),
pp. 1-14
Persistent link: https://www.econbiz.de/10013326534
Saved in:
4
How do destination negative events trigger tourists' perceived betrayal and boycott? : the moderating role of relationship quality
Su, LuJun
;
Jia, Bocong
;
Huang, Yinghua
- In:
Tourism management : research, policies, practice
92
(
2022
),
pp. 1-15
Persistent link: https://www.econbiz.de/10013326665
Saved in:
5
First-time versus repeat tourists : resistance to negative information
Su, LuJun
;
Hsu, Maxwell K.
;
Huels, Brian
- In:
Journal of service theory and practice
32
(
2022
)
2
,
pp. 258-282
Persistent link: https://www.econbiz.de/10013190889
Saved in:
6
The companion effect on adventure tourists’ satisfaction and subjective well-being : the moderating role of gender
Su, LuJun
;
Cheng, Jin
;
Swanson, Scott
- In:
Tourism review
77
(
2022
)
3
,
pp. 897-912
Persistent link: https://www.econbiz.de/10013368786
Saved in:
7
Recover from a service failure : the differential effects of brand betrayal and brand disappointment on an exclusive brand offering
Teck Ming Tan
;
Balaji, M. S.
;
Oikarinen, Eeva-Liisa
; …
- In:
Journal of business research : JBR
123
(
2021
),
pp. 126-139
Persistent link: https://www.econbiz.de/10012430477
Saved in:
8
How do group size and group familiarity influence tourist satisfaction? : the mediating role of perceived value
Su, LuJun
;
Cheng, Jin
;
Huang, Yinghua
- In:
Journal of travel research : a quarterly publication of …
60
(
2021
)
8
,
pp. 1821-1840
Persistent link: https://www.econbiz.de/10012625589
Saved in:
9
Antecedents and an outcome of customer engagement with hotel brand community on Facebook
Touni, Reham
;
Kim, Woo Gon
;
Choi, Hyung-Min
;
Ali, …
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 278-299
Persistent link: https://www.econbiz.de/10012201350
Saved in:
10
From recreation to responsibility : increasing environmentally responsible behavior in tourism
Su, LuJun
;
Hsu, Maxwell K.
;
Boostrom, Robert E.
- In:
Journal of business research : JBR
109
(
2020
),
pp. 557-573
Persistent link: https://www.econbiz.de/10012238124
Saved in:
1
2
3
4
5
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->