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~person:"Balaji, M. S."
~person:"Kim, Woo Gon"
~subject:"Beziehungsmarketing"
~type_genre:"Article in journal"
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Search: subject_exact:"Customer satisfaction"
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Beziehungsmarketing
Customer satisfaction
29
Kundenzufriedenheit
29
Consumer behaviour
21
Konsumentenverhalten
21
Dienstleistungsqualität
19
Service quality
19
Relationship marketing
15
Viral marketing
7
Virales Marketing
7
Arbeitszufriedenheit
5
Beschwerdemanagement
5
Complaint management
5
Hotel industry
5
Hotellerie
5
Job satisfaction
5
Satisfaction
5
Service failure
5
Confidence
4
Vertrauen
4
Brand image
3
Brand management
3
Gastronomie
3
Interaction quality
3
Internet marketing
3
Lieferantenmanagement
3
Markenführung
3
Markenimage
3
Online-Marketing
3
Restaurant industry
3
Supplier relationship management
3
satisfaction
3
trust
3
Customer orientation
2
Destination management
2
Destinationsmanagement
2
Emotion
2
Firm performance
2
Gerechtigkeit
2
Hedonic price index
2
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1
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Article
15
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Article in journal
Aufsatz in Zeitschrift
15
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English
15
Author
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Balaji, M. S.
Kim, Woo Gon
Han, Heesup
33
Mattila, Anna S.
19
Prentice, Catherine
19
Svensson, Göran
19
Gil Saura, Irene
15
Gustafsson, Anders
13
Hyun, Sunghyup Sean
13
Wong, IpKin Anthony
13
Bilgihan, Anil
12
Kim, Wansoo
12
Klaus, Philipp
12
Rather, Raouf Ahmad
12
Loureiro, Sandra Maria Correia
11
Quach, Sara
11
Aksoy, Lerzan
10
Bang, Nguyen
10
Barnes, Donald C.
10
Evanschitzky, Heiner
10
Keiningham, Timothy
10
So, Kevin Kam Fung
10
Casidy, Riza
9
Grégoire, Yany
9
Izogo, Ernest Emeka
9
Jang, Soocheong
9
Khan, Imran
9
McColl-Kennedy, Janet R.
9
Park, Jungkun
9
Roberts-Lombard, Mornay
9
Tanford, Sarah
9
Van Vaerenbergh, Yves
9
Wieseke, Jan
9
Ahn, Jiseon
8
Blut, Markus
8
Gong, Taeshik
8
Larivière, Bart
8
Lee, Choong-Ki
8
Prybutok, Victor R.
8
Pérez, Andrea
8
Sreejesh, S.
8
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Published in...
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Journal of business research : JBR
5
European journal of marketing : EJM
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
1
Journal of strategic marketing
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Service business
1
Technological forecasting & social change : an international journal
1
Tourism and hospitality research : the surrey quarterly review
1
Tourism management : research, policies, practice
1
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ECONIS (ZBW)
15
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1
Moderating role of consumers' attachment style on post-recovery satisfaction behavior
Sidhu, Sarabjit Kaur
;
Fon Sim Ong
;
Balaji, M. S.
- In:
Journal of relationship marketing : innovations and …
22
(
2023
)
4
,
pp. 354-380
Persistent link: https://www.econbiz.de/10014422333
Saved in:
2
Recover from a service failure : the differential effects of brand betrayal and brand disappointment on an exclusive brand offering
Teck Ming Tan
;
Balaji, M. S.
;
Oikarinen, Eeva-Liisa
; …
- In:
Journal of business research : JBR
123
(
2021
),
pp. 126-139
Persistent link: https://www.econbiz.de/10012430477
Saved in:
3
The "right-to-refuse-service" paradox : other customers' perception of discretionary service denial
Sarkar, Juhi Gahlot
;
Sarkar, Abhigyan
;
Balaji, M. S.
- In:
Journal of business research : JBR
121
(
2020
),
pp. 686-695
Persistent link: https://www.econbiz.de/10012417387
Saved in:
4
Antecedents and an outcome of customer engagement with hotel brand community on Facebook
Touni, Reham
;
Kim, Woo Gon
;
Choi, Hyung-Min
;
Ali, …
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 278-299
Persistent link: https://www.econbiz.de/10012201350
Saved in:
5
Effect of service-related resources on employee and customer outcomes in trade shows
Jha, Subhash
;
Balaji, M. S.
;
Ranjan, Kumar Rakesh
; …
- In:
Industrial marketing management : the international …
76
(
2019
),
pp. 48-59
Persistent link: https://www.econbiz.de/10011990721
Saved in:
6
Freedom of choice as a critical success factor in destination marketing : empirical evidence from a far-east gambling city
Li, Jun
;
Chung, Yeasun
;
Kim, Woo Gon
- In:
Tourism and hospitality research : the surrey quarterly …
18
(
2018
)
3
,
pp. 321-332
Persistent link: https://www.econbiz.de/10011884816
Saved in:
7
Are cynical customers satisfied differently? : role of negative inferred motive and customer participation in service recovery
Balaji, M. S.
;
Jha, Subhash
;
Sengupta, Aditi Sarkar
; …
- In:
Journal of business research : JBR
86
(
2018
),
pp. 109-118
Persistent link: https://www.econbiz.de/10011855231
Saved in:
8
Effects of frontline employee role overload on customer responses and sales performance : moderator and mediators
Jha, Subhash
;
Balaji, M. S.
;
Yavas, Ugur
;
Babakus, Emin
- In:
European journal of marketing : EJM
51
(
2017
)
2
,
pp. 282-303
Persistent link: https://www.econbiz.de/10011661678
Saved in:
9
Language divergence in service encounters : revisiting its influence on word-of-mouth
Balaji, M. S.
;
Roy, Sanjit
;
Lassar, Walfried M.
- In:
Journal of business research : JBR
72
(
2017
),
pp. 210-213
Persistent link: https://www.econbiz.de/10011645579
Saved in:
10
Constituents and consequences of smart customer experience in retailing
Roy, Sanjit
;
Balaji, M. S.
;
Sadeque, Saalem
;
Bang, Nguyen
; …
- In:
Technological forecasting & social change : an …
124
(
2017
),
pp. 257-270
Persistent link: https://www.econbiz.de/10011899384
Saved in:
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