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~person:"Balaji, M. S."
~person:"Kim, Woo Gon"
~type_genre:"Article in journal"
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Search: subject_exact:"Customer satisfaction"
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Customer satisfaction
29
Kundenzufriedenheit
29
Consumer behaviour
21
Konsumentenverhalten
21
Dienstleistungsqualität
19
Service quality
19
Beziehungsmarketing
15
Relationship marketing
15
Viral marketing
7
Virales Marketing
7
Arbeitszufriedenheit
5
Beschwerdemanagement
5
Complaint management
5
Hotel industry
5
Hotellerie
5
Job satisfaction
5
Satisfaction
5
Service failure
5
Confidence
4
Vertrauen
4
Brand image
3
Brand management
3
Gastronomie
3
Interaction quality
3
Internet marketing
3
Lieferantenmanagement
3
Markenführung
3
Markenimage
3
Online-Marketing
3
Restaurant industry
3
Supplier relationship management
3
satisfaction
3
trust
3
Customer orientation
2
Destination management
2
Destinationsmanagement
2
Emotion
2
Firm performance
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Gerechtigkeit
2
Hedonic price index
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Article in journal
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29
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Balaji, M. S.
Kim, Woo Gon
Han, Heesup
66
Mattila, Anna S.
36
Svensson, Göran
33
Wong, IpKin Anthony
27
Prentice, Catherine
25
Gil Saura, Irene
24
Prybutok, Victor R.
24
Hyun, Sunghyup Sean
23
Söderlund, Magnus
22
Jang, Soocheong
21
Prayag, Girish
21
Shahin, Arash
21
Bilgihan, Anil
20
Lee, Choong-Ki
19
Sharma, Piyush
19
Aksoy, Lerzan
18
Evanschitzky, Heiner
17
Keiningham, Timothy
17
Loureiro, Sandra Maria Correia
17
Barnes, Donald C.
16
Hsu, Maxwell K.
16
Park, Jungkun
16
Su, LuJun
16
Yi, Youjae
16
Gustafsson, Anders
15
Ryu, Kisang
15
Amin, Muslim
14
Assaker, Guy
14
Collier, Joel E.
14
Grégoire, Yany
14
Guchait, Priyanko
14
Kim, Wansoo
14
Law, Chun Hung Roberts
14
McColl-Kennedy, Janet R.
14
Sirgy, M. Joseph
14
Walsh, Gianfranco
14
Bang, Nguyen
13
Frank, Björn
13
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Journal of business research : JBR
5
International journal of hospitality management
4
European journal of marketing : EJM
2
Tourism and hospitality research : the surrey quarterly review
2
Tourism management : research, policies, practice
2
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of contemporary hospitality management
1
Journal of consumer marketing
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of internet commerce
1
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
1
Journal of strategic marketing
1
Journal of targeting, measurement and analysis for marketing
1
Journal of travel and tourism marketing
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Marketing intelligence & planning
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Service business
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Technological forecasting & social change : an international journal
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Tourism economics : the business and finance of tourism and recreation
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ECONIS (ZBW)
29
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1
Moderating role of consumers' attachment style on post-recovery satisfaction behavior
Sidhu, Sarabjit Kaur
;
Fon Sim Ong
;
Balaji, M. S.
- In:
Journal of relationship marketing : innovations and …
22
(
2023
)
4
,
pp. 354-380
Persistent link: https://www.econbiz.de/10014422333
Saved in:
2
Impact of failure severity levels on satisfaction and behavior : from the perspectives of justice theory and regulatory focus theory
Sidhu, Sarabjit Kaur
;
Fon Sim Ong
;
Balaji, M. S.
- In:
Journal of consumer marketing
40
(
2023
)
4
,
pp. 535-547
Persistent link: https://www.econbiz.de/10014276019
Saved in:
3
Recover from a service failure : the differential effects of brand betrayal and brand disappointment on an exclusive brand offering
Teck Ming Tan
;
Balaji, M. S.
;
Oikarinen, Eeva-Liisa
; …
- In:
Journal of business research : JBR
123
(
2021
),
pp. 126-139
Persistent link: https://www.econbiz.de/10012430477
Saved in:
4
Antecedents and an outcome of customer engagement with hotel brand community on Facebook
Touni, Reham
;
Kim, Woo Gon
;
Choi, Hyung-Min
;
Ali, …
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 278-299
Persistent link: https://www.econbiz.de/10012201350
Saved in:
5
The "right-to-refuse-service" paradox : other customers' perception of discretionary service denial
Sarkar, Juhi Gahlot
;
Sarkar, Abhigyan
;
Balaji, M. S.
- In:
Journal of business research : JBR
121
(
2020
),
pp. 686-695
Persistent link: https://www.econbiz.de/10012417387
Saved in:
6
Effect of service-related resources on employee and customer outcomes in trade shows
Jha, Subhash
;
Balaji, M. S.
;
Ranjan, Kumar Rakesh
; …
- In:
Industrial marketing management : the international …
76
(
2019
),
pp. 48-59
Persistent link: https://www.econbiz.de/10011990721
Saved in:
7
Are cynical customers satisfied differently? : role of negative inferred motive and customer participation in service recovery
Balaji, M. S.
;
Jha, Subhash
;
Sengupta, Aditi Sarkar
; …
- In:
Journal of business research : JBR
86
(
2018
),
pp. 109-118
Persistent link: https://www.econbiz.de/10011855231
Saved in:
8
Freedom of choice as a critical success factor in destination marketing : empirical evidence from a far-east gambling city
Li, Jun
;
Chung, Yeasun
;
Kim, Woo Gon
- In:
Tourism and hospitality research : the surrey quarterly …
18
(
2018
)
3
,
pp. 321-332
Persistent link: https://www.econbiz.de/10011884816
Saved in:
9
Language divergence in service encounters : revisiting its influence on word-of-mouth
Balaji, M. S.
;
Roy, Sanjit
;
Lassar, Walfried M.
- In:
Journal of business research : JBR
72
(
2017
),
pp. 210-213
Persistent link: https://www.econbiz.de/10011645579
Saved in:
10
The impact of the social servicescape, density, and restaurant type on perceptions of interpersonal service quality
Hanks, Lydia
;
Line, Nathaniel D.
;
Kim, Woo Gon
- In:
International journal of hospitality management
61
(
2017
),
pp. 35-44
Persistent link: https://www.econbiz.de/10011645925
Saved in:
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