//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Balaji, M. S."
~person:"Mattila, Anna S."
~subject:"Consumer behaviour"
~subject:"Supplier relationship management"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Management"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Consumer behaviour
Supplier relationship management
Konsumentenverhalten
78
Beziehungsmarketing
57
Relationship marketing
57
Customer satisfaction
44
Kundenzufriedenheit
44
Dienstleistungsqualität
43
Service quality
43
Beschwerdemanagement
30
Complaint management
30
Corporate Social Responsibility
24
Corporate social responsibility
24
Hotel industry
16
Hotellerie
16
Gastronomie
15
Restaurant industry
15
USA
13
United States
13
Brand management
11
Customer service
11
Kundenservice
11
Markenführung
11
Emotion
10
Lieferantenmanagement
9
Brand image
8
Markenimage
8
Viral marketing
8
Virales Marketing
8
Confidence
7
Experiment
7
Kundenbindungsprogramm
7
Loyalty program
7
Service failure
7
Vertrauen
7
Advertising effects
6
CSR
6
Gastgewerbe
6
Hospitality industry
6
Marketing management
6
more ...
less ...
Online availability
All
Undetermined
48
Free
4
Type of publication
All
Article
79
Book / Working Paper
2
Type of publication (narrower categories)
All
Article in journal
79
Aufsatz in Zeitschrift
79
Aufsatzsammlung
1
Language
All
English
81
Author
All
Balaji, M. S.
Mattila, Anna S.
Han, Heesup
64
Homburg, Christian
57
Svensson, Göran
55
Kumar, V.
43
Swoboda, Bernhard
43
Bauer, Hans H.
41
Kleinaltenkamp, Michael
41
Wagner, Stephan M.
40
Loureiro, Sandra Maria Correia
39
Phau, Ian
39
Cheng, T. C. E.
37
Bruhn, Manfred
36
Huber, Frank
36
Verhoef, Peter C.
36
Bang, Nguyen
35
Hollebeek, Linda D.
35
Schiele, Holger
35
Gil Saura, Irene
34
Choi, Tsan-Ming
33
Gierl, Heribert
33
Spiller, Achim
33
Melewar, T. C.
32
Wiedmann, Klaus-Peter
32
Görg, Holger
31
Ko, Eunju
31
Naudé, Peter
31
Sharma, Piyush
30
Septianto, Felix
29
Woodside, Arch G.
29
Herrmann, Andreas
28
Sarkar, Abhigyan
28
Vrontis, Demetris
28
Eßig, Michael
27
Choi, Thomas Y.
26
Sheth, Jagdish N.
26
Stölzle, Wolfgang
26
Zentes, Joachim
26
Grewal, Dhruv
25
Henneberg, Stephan
25
more ...
less ...
Published in...
All
International journal of hospitality management
13
Journal of business research : JBR
13
The journal of services marketing
8
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Journal of hospitality marketing & management
5
Journal of service management
3
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
3
Cornell hospitality quarterly : CQ
2
European journal of marketing : EJM
2
International journal of contemporary hospitality management
2
Journal of service research
2
Services marketing quarterly
2
The Cornell hospitality quarterly
2
The journal of product & brand management
2
Journal of business ethics : JOBE
1
Journal of business-to-business marketing
1
Journal of financial services marketing : JFSM
1
Journal of marketing theory and practice
1
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
1
Journal of retailing
1
Journal of revenue and pricing management
1
Journal of strategic marketing
1
Psychology & marketing
1
Service business
1
Technological forecasting & social change : an international journal
1
The IUP journal of brand management : IJBRM
1
The marketing review
1
The service industries journal
1
Tourism management : research, policies, practice
1
more ...
less ...
Source
All
ECONIS (ZBW)
81
Showing
1
-
10
of
81
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Moderating role of consumers' attachment style on post-recovery satisfaction behavior
Sidhu, Sarabjit Kaur
;
Fon Sim Ong
;
Balaji, M. S.
- In:
Journal of relationship marketing : innovations and …
22
(
2023
)
4
,
pp. 354-380
Persistent link: https://www.econbiz.de/10014422333
Saved in:
2
Does crowdsourcing necessarily lead to brand engagement? : the role of crowdsourcing cues and relationship norms on customer-brand relationships
Herter, Márcia Maurer
;
Shuqair, Saleh
;
Pinto, Diego Costa
- In:
The journal of product & brand management
32
(
2023
)
7
,
pp. 988-1004
Persistent link: https://www.econbiz.de/10014334390
Saved in:
3
Can customer relationships backfire? : how relationship norms shape moral obligation in cancelation behavior
Shuqair, Saleh
;
Pinto, Diego Costa
;
Cruz-Jesus, Frederico
; …
- In:
Journal of business research : JBR
151
(
2022
),
pp. 463-472
Persistent link: https://www.econbiz.de/10013459867
Saved in:
4
To err is human(-oid) : how do consumers react to robot service failure and recovery?
Choi, Sungwoo
;
Mattila, Anna S.
;
Bolton, Lisa E.
- In:
Journal of service research
24
(
2021
)
3
,
pp. 354-371
Persistent link: https://www.econbiz.de/10012592941
Saved in:
5
Recover from a service failure : the differential effects of brand betrayal and brand disappointment on an exclusive brand offering
Teck Ming Tan
;
Balaji, M. S.
;
Oikarinen, Eeva-Liisa
; …
- In:
Journal of business research : JBR
123
(
2021
),
pp. 126-139
Persistent link: https://www.econbiz.de/10012430477
Saved in:
6
How psychological and contextual factors contribute to travelers' propensity to choose green hotels?
Yadav, Rambalak
;
Balaji, M. S.
;
Jebarajakirthy, Charles
- In:
International journal of hospitality management
77
(
2019
),
pp. 385-395
Persistent link: https://www.econbiz.de/10011988659
Saved in:
7
Service failure and recovery at the crossroads : recommendations to revitalize the field and its influence : editorial
Grégoire, Yany
;
Mattila, Anna S.
- In:
Journal of service research
24
(
2021
)
3
,
pp. 323-328
Persistent link: https://www.econbiz.de/10012592932
Saved in:
8
Visual design, message content, and benefit type : the case of a cause-related marketing campaign
Gao, Yixing
;
Wu, Luorong
;
Shin, Joongwon
;
Mattila, Anna S.
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
5
,
pp. 761-779
Persistent link: https://www.econbiz.de/10012230370
Saved in:
9
The effect of smart shopper self-perceptions on word-of-mouth behaviors in the loyalty reward program context
Hwang, Yoo Hee
;
Mattila, Anna S.
- In:
Journal of hospitality & tourism research : JHTR ; the …
46
(
2022
)
2
,
pp. 243-266
Persistent link: https://www.econbiz.de/10012800229
Saved in:
10
"Standing out" and "fitting in" : understanding inspiration value of masstige in an emerging market context
Das, Manish
;
Saha, Victor
;
Balaji, M. S.
- In:
The journal of product & brand management
31
(
2022
)
4
,
pp. 521-535
Persistent link: https://www.econbiz.de/10013393657
Saved in:
1
2
3
4
5
6
7
8
9
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->