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~person:"Balaji, M. S."
~person:"Mattila, Anna S."
~subject:"Consumer behaviour"
~type_genre:"Aufsatz in Zeitschrift"
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Subject
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Consumer behaviour
Konsumentenverhalten
76
Beziehungsmarketing
56
Relationship marketing
56
Customer satisfaction
43
Kundenzufriedenheit
43
Dienstleistungsqualität
42
Service quality
42
Beschwerdemanagement
30
Complaint management
30
Corporate Social Responsibility
20
Corporate social responsibility
20
Gastronomie
15
Hotel industry
15
Hotellerie
15
Restaurant industry
15
Customer service
11
Kundenservice
11
USA
11
United States
11
Emotion
10
Brand management
9
Lieferantenmanagement
9
Markenführung
9
Supplier relationship management
9
Viral marketing
8
Virales Marketing
8
Confidence
7
Experiment
7
Kundenbindungsprogramm
7
Loyalty program
7
Service failure
7
Vertrauen
7
Advertising effects
6
Brand image
6
CSR
6
Gastgewerbe
6
Hospitality industry
6
Markenimage
6
Werbewirkung
6
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Online availability
All
Undetermined
45
Free
3
Type of publication
All
Article
76
Type of publication (narrower categories)
All
Aufsatz in Zeitschrift
Article in journal
76
Aufsatzsammlung
1
Language
All
English
76
Author
All
Balaji, M. S.
Mattila, Anna S.
Han, Heesup
63
Loureiro, Sandra Maria Correia
38
Hollebeek, Linda D.
35
Bang, Nguyen
33
Phau, Ian
33
Ko, Eunju
28
Sarkar, Abhigyan
28
Kumar, V.
26
Melewar, T. C.
24
Prentice, Catherine
24
Septianto, Felix
24
Walsh, Gianfranco
24
Rahman, Zillur
23
Vrontis, Demetris
23
Hyun, Sunghyup Sean
22
Japutra, Arnold
22
Klaus, Philipp
22
Diamantopoulos, Adamantios
21
Gierl, Heribert
21
Khan, Imran
21
Pelsmacker, Patrick de
21
Wong, IpKin Anthony
21
Bagozzi, Richard P.
20
Guzman, Francisco
20
Jang, Soocheong
20
Miao, Li
20
Park, Jungkun
20
Sreejesh, S.
20
Verhoef, Peter C.
20
Ahn, Jiseon
19
Casidy, Riza
19
Gil Saura, Irene
19
Grewal, Dhruv
19
Johnson, Lester W.
19
Rather, Raouf Ahmad
19
Sarkar, Juhi Gahlot
19
Swoboda, Bernhard
19
Das, Gopal
18
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Published in...
All
International journal of hospitality management
13
Journal of business research : JBR
13
The journal of services marketing
7
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Journal of hospitality marketing & management
5
Journal of service management
3
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
3
Cornell hospitality quarterly : CQ
2
European journal of marketing : EJM
2
International journal of contemporary hospitality management
2
Journal of service research
2
Services marketing quarterly
2
The Cornell hospitality quarterly
2
The journal of product & brand management
2
Journal of business ethics : JOBE
1
Journal of financial services marketing : JFSM
1
Journal of marketing theory and practice
1
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
1
Journal of retailing
1
Journal of revenue and pricing management
1
Journal of strategic marketing
1
Psychology & marketing
1
Service business
1
Technological forecasting & social change : an international journal
1
The IUP journal of brand management : IJBRM
1
The marketing review
1
The service industries journal
1
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Source
All
ECONIS (ZBW)
76
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1
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10
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76
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date (oldest first)
1
Moderating role of consumers' attachment style on post-recovery satisfaction behavior
Sidhu, Sarabjit Kaur
;
Fon Sim Ong
;
Balaji, M. S.
- In:
Journal of relationship marketing : innovations and …
22
(
2023
)
4
,
pp. 354-380
Persistent link: https://www.econbiz.de/10014422333
Saved in:
2
Does crowdsourcing necessarily lead to brand engagement? : the role of crowdsourcing cues and relationship norms on customer-brand relationships
Herter, Márcia Maurer
;
Shuqair, Saleh
;
Pinto, Diego Costa
- In:
The journal of product & brand management
32
(
2023
)
7
,
pp. 988-1004
Persistent link: https://www.econbiz.de/10014334390
Saved in:
3
Can customer relationships backfire? : how relationship norms shape moral obligation in cancelation behavior
Shuqair, Saleh
;
Pinto, Diego Costa
;
Cruz-Jesus, Frederico
; …
- In:
Journal of business research : JBR
151
(
2022
),
pp. 463-472
Persistent link: https://www.econbiz.de/10013459867
Saved in:
4
To err is human(-oid) : how do consumers react to robot service failure and recovery?
Choi, Sungwoo
;
Mattila, Anna S.
;
Bolton, Lisa E.
- In:
Journal of service research
24
(
2021
)
3
,
pp. 354-371
Persistent link: https://www.econbiz.de/10012592941
Saved in:
5
Recover from a service failure : the differential effects of brand betrayal and brand disappointment on an exclusive brand offering
Teck Ming Tan
;
Balaji, M. S.
;
Oikarinen, Eeva-Liisa
; …
- In:
Journal of business research : JBR
123
(
2021
),
pp. 126-139
Persistent link: https://www.econbiz.de/10012430477
Saved in:
6
How psychological and contextual factors contribute to travelers' propensity to choose green hotels?
Yadav, Rambalak
;
Balaji, M. S.
;
Jebarajakirthy, Charles
- In:
International journal of hospitality management
77
(
2019
),
pp. 385-395
Persistent link: https://www.econbiz.de/10011988659
Saved in:
7
Service failure and recovery at the crossroads : recommendations to revitalize the field and its influence : editorial
Grégoire, Yany
;
Mattila, Anna S.
- In:
Journal of service research
24
(
2021
)
3
,
pp. 323-328
Persistent link: https://www.econbiz.de/10012592932
Saved in:
8
Visual design, message content, and benefit type : the case of a cause-related marketing campaign
Gao, Yixing
;
Wu, Luorong
;
Shin, Joongwon
;
Mattila, Anna S.
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
5
,
pp. 761-779
Persistent link: https://www.econbiz.de/10012230370
Saved in:
9
The effect of smart shopper self-perceptions on word-of-mouth behaviors in the loyalty reward program context
Hwang, Yoo Hee
;
Mattila, Anna S.
- In:
Journal of hospitality & tourism research : JHTR ; the …
46
(
2022
)
2
,
pp. 243-266
Persistent link: https://www.econbiz.de/10012800229
Saved in:
10
"Standing out" and "fitting in" : understanding inspiration value of masstige in an emerging market context
Das, Manish
;
Saha, Victor
;
Balaji, M. S.
- In:
The journal of product & brand management
31
(
2022
)
4
,
pp. 521-535
Persistent link: https://www.econbiz.de/10013393657
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