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~person:"Balaji, M. S."
~person:"McColl-Kennedy, Janet R."
~subject:"Consumer behaviour"
~subject:"Dienstleistungsqualität"
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Consumer behaviour
Dienstleistungsqualität
Beziehungsmarketing
39
Konsumentenverhalten
39
Relationship marketing
39
Service quality
37
Customer satisfaction
29
Kundenzufriedenheit
29
Beschwerdemanagement
14
Complaint management
14
Dienstleistungssektor
11
Service industry
11
Brand management
8
Customer service
8
Kundenservice
8
Markenführung
8
Betriebliche Wertschöpfung
7
Emotion
7
Lieferantenmanagement
7
Supplier relationship management
7
Value creation
7
Brand image
6
Customer experience
6
Customer value
6
Dienstleistung
6
Kundenwert
6
Markenimage
6
Satisfaction
6
Corporate Social Responsibility
5
Corporate social responsibility
5
Health care
5
Services
5
Viral marketing
5
Virales Marketing
5
Confidence
4
Customer integration
4
Gesundheitsversorgung
4
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Health care system
4
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48
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English
51
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Balaji, M. S.
McColl-Kennedy, Janet R.
Han, Heesup
76
Mattila, Anna S.
68
Bruhn, Manfred
60
Phau, Ian
44
Hollebeek, Linda D.
42
Loureiro, Sandra Maria Correia
42
Bauer, Hans H.
40
Bang, Nguyen
37
Huber, Frank
37
Verhoef, Peter C.
37
Prentice, Catherine
36
Rahman, Zillur
35
Kumar, V.
34
Wiedmann, Klaus-Peter
33
Ko, Eunju
32
Gil Saura, Irene
30
Swoboda, Bernhard
30
Walsh, Gianfranco
30
Herrmann, Andreas
29
Sarkar, Abhigyan
29
Septianto, Felix
29
Sharma, Piyush
29
Melewar, T. C.
28
Prybutok, Victor R.
28
Homburg, Christian
27
Hyun, Sunghyup Sean
27
Gierl, Heribert
26
Klaus, Philipp
26
Mittal, Vikas
26
Vrontis, Demetris
26
Wong, IpKin Anthony
26
Casidy, Riza
25
Grewal, Dhruv
25
Jang, Soocheong
25
Park, Jungkun
25
Usman, Osly
25
Dawes, John
24
Sreejesh, S.
24
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Journal of business research : JBR
12
Journal of service management
4
Journal of service research : JSR
4
European journal of marketing : EJM
3
Journal of service research
3
International journal of hospitality management
2
Journal of retailing
2
The journal of services marketing
2
Australasian marketing journal
1
Business horizons
1
California management review
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
Journal of marketing management : MM
1
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
1
Journal of strategic marketing
1
Journal of the Academy of Marketing Science
1
Marketing intelligence & planning
1
Psychology & marketing
1
Service business
1
Technological forecasting & social change : an international journal
1
The IUP journal of brand management : IJBRM
1
The journal of product & brand management
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The marketing review
1
The service industries journal
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ECONIS (ZBW)
51
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51
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1
Dynamic customer value cocreation in healthcare
Danaher, Tracey S.
;
Danaher, Peter J.
;
Sweeney, Jillian C.
- In:
Journal of service research
27
(
2024
)
2
,
pp. 177-193
Persistent link: https://www.econbiz.de/10014580413
Saved in:
2
Moderating role of consumers' attachment style on post-recovery satisfaction behavior
Sidhu, Sarabjit Kaur
;
Fon Sim Ong
;
Balaji, M. S.
- In:
Journal of relationship marketing : innovations and …
22
(
2023
)
4
,
pp. 354-380
Persistent link: https://www.econbiz.de/10014422333
Saved in:
3
Recover from a service failure : the differential effects of brand betrayal and brand disappointment on an exclusive brand offering
Teck Ming Tan
;
Balaji, M. S.
;
Oikarinen, Eeva-Liisa
; …
- In:
Journal of business research : JBR
123
(
2021
),
pp. 126-139
Persistent link: https://www.econbiz.de/10012430477
Saved in:
4
Service research priorities : managing and delivering service in turbulent times
Ostrom, Amy L.
;
Field, Joy M.
;
Fotheringham, Darima
; …
- In:
Journal of service research
24
(
2021
)
3
,
pp. 329-353
Persistent link: https://www.econbiz.de/10012592938
Saved in:
5
How psychological and contextual factors contribute to travelers' propensity to choose green hotels?
Yadav, Rambalak
;
Balaji, M. S.
;
Jebarajakirthy, Charles
- In:
International journal of hospitality management
77
(
2019
),
pp. 385-395
Persistent link: https://www.econbiz.de/10011988659
Saved in:
6
"Standing out" and "fitting in" : understanding inspiration value of masstige in an emerging market context
Das, Manish
;
Saha, Victor
;
Balaji, M. S.
- In:
The journal of product & brand management
31
(
2022
)
4
,
pp. 521-535
Persistent link: https://www.econbiz.de/10013393657
Saved in:
7
The "right-to-refuse-service" paradox : other customers' perception of discretionary service denial
Sarkar, Juhi Gahlot
;
Sarkar, Abhigyan
;
Balaji, M. S.
- In:
Journal of business research : JBR
121
(
2020
),
pp. 686-695
Persistent link: https://www.econbiz.de/10012417387
Saved in:
8
Effects of frontline employee role overload on customer responses and sales performance : moderator and mediators
Jha, Subhash
;
Balaji, M. S.
;
Yavas, Ugur
;
Babakus, Emin
- In:
European journal of marketing : EJM
51
(
2017
)
2
,
pp. 282-303
Persistent link: https://www.econbiz.de/10011661678
Saved in:
9
Sweat it for sustainability : Impact of physical activity/exercise on sustainable consumption
Sarkar, Juhi Gahlot
;
Sarkar, Abhigyan
;
Dwivedi, Yogesh Kumar
- In:
Psychology & marketing
39
(
2022
)
11
,
pp. 2184-2199
Persistent link: https://www.econbiz.de/10013465160
Saved in:
10
Consumer lying behavior in service encounters
Snyder, Hannah
;
Witell, Lars
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
141
(
2022
),
pp. 755-769
Persistent link: https://www.econbiz.de/10013168018
Saved in:
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